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For Companies At a Glance
- Tasks: Manage service operations, ensuring 100% availability and smooth customer onboarding.
- Company: Join Utimaco, a diverse global team with colleagues from 42 nationalities.
- Benefits: Enjoy flexible working hours, health insurance, and extra vacation days for special occasions.
- Why this job: Be part of a collaborative culture focused on continuous improvement and security.
- Qualifications: Bachelor’s degree in a technical field with experience in high-availability service operations required.
- Other info: Opportunity to lead global data centre openings and work on complex projects.
The predicted salary is between 43200 - 72000 £ per year.
- Operate and maintain the HSMaaS offering, ensuring uninterrupted service delivery and 100% availability.
- Manage customer onboarding, service delivery, and large-scale migrations across data centers or HSMs with no service disruption.
- Lead the opening of new data center instances globally, including due diligence, procurement, setup, and audits.
- Oversee change control processes, infrastructure upgrades, and continuous service improvement initiatives.
- Ensure compliance with security audit requirements by maintaining evidence and enforcing operational procedures.
Your profile
- Bachelor’s degree or equivalent experience in a technical field, with a background in high-availability service operations.
- Proven ability to manage complex, concurrent projects in regulated environments (e.g., ISO 27001, PCI DSS).
- Strong technical knowledge of networking (TCP/IP, TLS, firewalls), infrastructure operations, and data center environments.
- Experience with problem solving, incident analysis, and operational logging in secure service settings.
- Excellent attention to detail, analytical thinking, and the ability to quickly understand complex systems.
- Strong communication, documentation, and collaboration skills in English, with a customer-focused and security-oriented mindset.
We offer
- An open and friendly corporate culture characterized by constructive and collaborative interaction.
- Support for your future plans with a company pension scheme (depending on country-specific circumstances).
- Flexible working model allowing you to organize your working day yourself.
- Additional benefits such as special payments or extra vacation days on anniversaries or other special occasions.
- Health insurance for overseas travel and private accident insurance for all employees.
- Utimaco\’s diverse and growing global team, including colleagues from 42 nationalities and 45 languages spoken.
Do you feel addressed? Then we look forward to receiving a meaningful application stating your earliest possible starting date and salary expectations.
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Service Operations Manager employer: Utimaco Safeware AG
Contact Detail:
Utimaco Safeware AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Operations Manager
✨Tip Number 1
Familiarise yourself with the specific technologies and frameworks mentioned in the job description, such as TCP/IP, TLS, and firewalls. This will not only help you understand the role better but also allow you to speak confidently about your technical knowledge during interviews.
✨Tip Number 2
Prepare examples of past experiences where you've successfully managed complex projects in regulated environments. Be ready to discuss how you ensured compliance with standards like ISO 27001 or PCI DSS, as this will demonstrate your capability to handle the responsibilities of the Service Operations Manager role.
✨Tip Number 3
Showcase your problem-solving skills by preparing to discuss specific incidents you've resolved in secure service settings. Highlight your analytical thinking and attention to detail, as these are crucial for the role and will set you apart from other candidates.
✨Tip Number 4
Emphasise your communication and collaboration skills during the interview. Since the role involves managing customer onboarding and service delivery, being able to articulate your approach to teamwork and customer focus will be key to landing the job.
We think you need these skills to ace Service Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in high-availability service operations and project management. Use specific examples that demonstrate your ability to manage complex projects in regulated environments, such as ISO 27001 or PCI DSS.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Service Operations Manager role. Discuss your technical knowledge of networking and infrastructure operations, and how these skills will contribute to maintaining uninterrupted service delivery.
Highlight Relevant Experience: When detailing your work history, focus on experiences that showcase your problem-solving skills, incident analysis, and operational logging in secure service settings. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Showcase Communication Skills: Since strong communication and collaboration skills are essential for this role, provide examples of how you've effectively communicated with teams or clients in previous positions. This could include leading projects, conducting audits, or managing customer onboarding.
How to prepare for a job interview at Utimaco Safeware AG
✨Understand the HSMaaS Offering
Make sure you have a solid grasp of what HSMaaS (Hardware Security Module as a Service) entails. Be prepared to discuss how you would ensure uninterrupted service delivery and maintain 100% availability, as this is crucial for the role.
✨Showcase Project Management Skills
Highlight your experience in managing complex projects, especially in regulated environments. Be ready to provide examples of how you've successfully handled customer onboarding and large-scale migrations without service disruption.
✨Demonstrate Technical Knowledge
Brush up on your technical knowledge related to networking, infrastructure operations, and data centre environments. Be prepared to answer questions about TCP/IP, TLS, and firewalls, as well as how these relate to high-availability service operations.
✨Emphasise Communication and Collaboration
Since the role requires strong communication and collaboration skills, think of instances where you've effectively worked with teams or communicated complex information clearly. This will show your customer-focused and security-oriented mindset.
