At a Glance
- Tasks: Coordinate workplace experiences and ensure a welcoming environment for all colleagues and visitors.
- Company: Join a dynamic utilities company on a mission to simplify services and save customers money.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and a range of perks including discounts and wellbeing support.
- Other info: Diverse team interactions and excellent career development opportunities await you.
- Why this job: Be the heartbeat of our Farringdon Hub and make a real impact on workplace culture.
- Qualifications: Experience in office management or service coordination, with a keen eye for detail and tech-savvy skills.
The predicted salary is between 30000 - 40000 € per year.
12 Month FTC
Hours: Full time, 37.5 hours per week, Monday to Friday, 9:00am - 5:30pm
Location: 3 days in Farringdon, 1 day in Colindale, 1 day remote
About UW
We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings! We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.
People First
For this role, we’re looking for a proactive problem solver with a "never-run-out" attitude and a "Just-in-Time" mindset for inventory. You should have previously worked in Office Manager/Service Coordinator type roles, and have experience of serviced office environments. You should be someone who believes that, once a problem is fixed, it should stay fixed through better processes. As a people person, you’ll be the face of our Farringdon Hub, ensuring the environment is an asset that actively "earns the commute" for every colleague.
Minimum Requirements
- Proven experience in Office Manager or Service Coordinator roles, ideally within serviced office environments.
- A "Retail Eye" with an uncompromising attention to detail regarding cleanliness, lighting, and layout.
- Tech awareness, specifically with workplace management software (ticketing systems, desk booking apps).
- Maintenance literacy to troubleshoot basic office tech (AV/VC) and minor facilities issues.
- Safety qualifications as a First Aider and Fire Warden (or a willingness to be trained immediately).
- A Hospitality Mindset – experience in high-end retail, aviation, or premium hospitality is a big plus.
Team & Relationships
You’ll be the heartbeat of the Farringdon Hub, joining our Workplace and Property Division. This team interacts with every single person across the business, so you’ll enjoy a lot of diversity in your working day. You'll report into Facilities & People, working closely with our Facilities Manager and the Executive Leadership Team to maintain our flagship hub as a high-performance destination.
What you’ll do
- Master the "Arrival Experience", providing a "Gold Standard" orientation for new joiners and acting as a "concierge" for visitors and investors.
- Curate Visual Excellence, maintaining a "Show Home" aesthetic across workstations and premium coffee stations.
- Drive Facilities & Compliance, leading H&S standards and acting as the "boots on the ground" for vendor management.
- Optimise Digital Service: Use our ticketing platform to triage queries with a "one-touch" resolution mindset, while building a robust digital knowledge base for self-service navigation.
- Champion Culture: Provide the logistical muscle for high-impact events and Town Halls, proactively gathering feedback to constantly evolve the Hub experience.
Benefits
- An industry benchmarked salary. We’ll share it during your first conversation.
- Annual discretionary performance based, annual bonus scheme.
- Hybrid working, with 2 days in the office (We’re definitely open to discussing flexible working arrangements).
- Holiday trading.
- Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox.
- A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.
- Save as You Earn scheme.
- Family-friendly policies, designed to help you and your family thrive.
- Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and Our wellbeing app.
- Electric Car salary sacrifice scheme through Tusker.
- Belonging groups that help UW shape an even more inclusive future.
- A commitment to helping you develop your career journey through learning, coaching and new experiences.
Equal Opportunity
We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered. Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.
Workplace Experience Coordinator 12 month FTC employer: Utility Warehouse
At UW, we prioritise our people and foster a vibrant work culture that champions collaboration and innovation. As a Workplace Experience Coordinator, you'll enjoy a dynamic environment in our Farringdon Hub, with opportunities for personal growth and development, alongside competitive benefits such as hybrid working, a matched pension scheme, and access to exclusive discounts. Join us in our mission to simplify utilities while being part of a diverse team that values inclusivity and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Workplace Experience Coordinator 12 month FTC
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your 'elevator pitch'! You want to be able to introduce yourself and highlight your relevant experience in a concise and engaging way. This is your chance to make a great first impression, so make it count!
✨Tip Number 3
Prepare some thoughtful questions to ask during your interview. This shows that you're not just there to talk about yourself but are also interested in how you can contribute to the team and the company’s goals.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that can set you apart from other candidates. Mention something specific from your conversation to remind them of your chat and reinforce your interest in the role.
We think you need these skills to ace Workplace Experience Coordinator 12 month FTC
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re looking for a people person who can bring energy to our Farringdon Hub!
Tailor Your Application:Make sure to tailor your application to the role of Workplace Experience Coordinator. Highlight your previous experience in office management or service coordination, and showcase how your skills align with our mission to create a fantastic workplace environment. We love seeing relevant examples!
Be Specific About Your Skills:Don’t just list your skills; give us specific examples of how you’ve used them in the past. Whether it’s your tech awareness with workplace management software or your knack for maintaining a 'Show Home' aesthetic, we want to know how you’ve made an impact in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details about the role and our company culture right there, which can help you craft a standout application.
How to prepare for a job interview at Utility Warehouse
✨Know Your Stuff
Before the interview, make sure you understand UW's mission and values. Familiarise yourself with their services and how they aim to simplify utilities for customers. This will show your genuine interest in the company and help you connect your experience to their goals.
✨Showcase Your Problem-Solving Skills
As a Workplace Experience Coordinator, you'll need to demonstrate your proactive problem-solving abilities. Prepare examples from your previous roles where you've successfully tackled challenges, especially in office management or service coordination. Highlight your 'never-run-out' attitude!
✨Emphasise Your People Skills
Since you'll be the face of the Farringdon Hub, it's crucial to showcase your interpersonal skills. Think of instances where you've built relationships or improved team dynamics. Be ready to discuss how you can enhance the workplace culture and provide a 'Gold Standard' experience for new joiners.
✨Get Tech-Savvy
Familiarise yourself with workplace management software and ticketing systems. Be prepared to discuss your tech awareness and any experience you have troubleshooting basic office tech issues. This will demonstrate your readiness to optimise digital services and support the team effectively.
