UX Design Manager

Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings! We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you. Got your attention? Read on...

We put people first. It’s all about you. To thrive as our UX Design Manager, you are a natural communicator who empowers designers to tell compelling, user‑centred stories. You are skilled at creating clarity, structure, and focus for your team while maintaining a commitment to a culture of inclusion, learning, and shared success.

Your technical skills and experience include:

• People Leadership: Significant experience as a UX designer turned leader with strong coaching and mentoring abilities.
• Design Strategy: Expertise in balancing user needs, design quality, and delivery efficiency.
• Collaboration: Confidence in partnering with Product and Engineering functions to ensure design effectively contributes to delivery.
• Development: Proven ability to support designers in achieving goals across UX craft, communication, and collaboration.

You will lead a dedicated team of Designers, providing the coaching and support necessary to foster their professional growth and progression. As part of the Product family, you will work closely with Engineering and Data peers to ensure user‑centred design is deeply embedded in all team planning and delivery phases.

Your mission is to ensure our design work connects directly to user and business outcomes, supporting the achievement of our OKRs and broader goals. Key responsibilities include:

• Standard Setting: Ensuring user‑centred design practices are followed across teams by integrating insights and data into every decision.
• Consistency: Maintaining alignment of design work across product areas and reinforcing the use of our design system.
• Efficiency: Identifying opportunities to streamline design processes and improve efficiency across multiple teams.
• Empowerment: Removing blockers and creating the ideal conditions for your designers to focus on meaningful, high‑impact work.

We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:

• An industry benchmarked salary. We’ll share it during your first conversation.
• Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
• Discretionary performance bonus
• 4 day working week options
• Electric Car salary sacrifice scheme through Tusker
• Discount on our services and you get our coveted Cashback Card for free.
• You’ll also get access to 100s of rewards and discounts through Perkbox
• A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.
• Family-friendly policies, designed to help you and your family thrive.
• Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP.
• Our wellbeing app Unmind supports your mental health.
• Belonging groups that help UW shape an even more inclusive future.
• A commitment to helping you develop your career journey through learning, coaching and new experiences.

Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat! We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.