At a Glance
- Tasks: Lead smart meter adoption and enhance customer experience through innovative campaigns.
- Company: Join UW, a forward-thinking company revolutionising utilities with one simple bill.
- Benefits: Enjoy a competitive salary, performance bonuses, flexible working, and generous holiday.
- Other info: Be part of a diverse team that values inclusion and personal growth.
- Why this job: Make a real impact in the energy sector while driving change and innovation.
- Qualifications: Experience in project management and strong communication skills are essential.
The predicted salary is between 45000 - 55000 £ per year.
Hi! We're UW.
We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!
We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.
Got your attention? Read on…
Overview
This role will own and execute the end-to-end smart meter adoption portfolio, ensuring UW hits installation targets while improving customer experience and operational efficiency.
This includes developing targeted engagement campaigns, managing performance against rollout KPIs, and aligning smart metering with UW’s broader growth strategy.
This is available as a permanent role, or 12 month FTC- dependant on candidates preference.
We put people first. It’s all about you..
- Energy Sector Expertise: Deep understanding of regulated industries and smart metering.
- Project & Portfolio Delivery: Proven track record managing complex, cross-functional projects, programmes, or initiatives from planning through to delivery.
- Autonomy & SME Experience: Ability to work independently, execute tasks autonomously, or act as a Subject Matter Expert (SME).
- Stakeholder & Communication Skills: Exceptional presentation, communication, and influencing skills, with a proven ability to manage multiple priorities across diverse teams.
- Data-Driven Performance: Experience using data and analytics to identify opportunities, manage risks, and drive performance improvements.
- Campaign Management: Experience driving customer engagement or behavioural change campaigns.
- KPI Reporting: Knowledge of operational performance management and KPI reporting.
- Vendor Relations: Experience collaborating with and managing third-party suppliers and partners.
- We work together. Your team and the people you will work with…
Reports to the Senior Energy Operations Manager in the Energy Operations Department.
You will be an independent contributor who acts as the central coordinator across Energy Operations, Marketing, Customer Service, Commercial, Data, and external partners to remove barriers and increase uptake.
We deliver progress. What you’ll do and how you will make an impact.
You will drive the smart meter strategy by conducting precise customer targeting, segmentation, and operational analysis to identify new adoption opportunities.
By monitoring industry and regulatory changes, you will ensure long‑term strategic alignment while maintaining full project leadership over smart metering initiatives from concept to completion—tracking milestones, risks, and dependencies to deliver on time.
Campaign Management & Customer Experience
Campaign Collaboration: Partner with Marketing to design, deliver, and evaluate smart meter acquisition and behavioural change campaigns.
Value Propositions: Develop customer incentives, propositions, and messaging that enhance journeys and boost conversion rates.
Performance, Data & AI
KPI Ownership: Own smart meter rollout KPIs, providing clear, data-driven performance updates and risk analysis to senior leadership.
Tech & Automation: Collaborate with Data and Technology teams to leverage automation, analytics, and AI-driven solutions to optimise delivery.
Continuous Improvement: Spearhead initiatives to reduce failed appointments and eliminate operational barriers.
Stakeholder & Vendor Relationship Management
Cross-Functional Lead: Act as the primary business lead for smart meter adoption, building strong ties across Operations, Marketing, Commercial, and Customer Service.
External Partners: Coordinate activity and align strategic goals with third-party metering partners and suppliers.
Facilitate Governance: Lead cross-functional working groups and governance forums to drive best practices across the business.
So why pick UW?
We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:
- An industry benchmarked salary. We’ll share it during your first conversation.
- Performance bonus: An annual discretionary bonus ranging from 15-40%.
- Work‑life balance: Flexible hybrid working with 1-2 days a week in the office in central London.
- Holiday: 25 days plus bank holidays (increasing with tenure), with the option to trade up to five days each year.
- UW discounts: Save on our services and get a free Cashback Card.
- Future planning: Matched-contribution pension scheme and life assurance (up to 4x salary).
- Family first: Policies designed to help you and your family thrive.
- Flexible benefits: Options to access private health insurance, dental insurance, or gym membership.
- Inclusion: Join belonging groups that help shape our culture.
- Events: Company-wide celebrations including the ‘Great Big Get Together’ and our ‘Good Hearted Go-Getter Awards’.
Nicola Dorrington will be your point of contact throughout the recruitment process.
Additional Information
Not sure you meet all the requirements?
Let us decide!
Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.
We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone.
You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation.
Please don’t be afraid to ask about what we can do to support your needs.
All requests will be carefully and fairly considered.
Please note, if you are successful and offered a role at UW, you will be subject to a background check.
Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.
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Smart Meter Delivery Lead (12 month FTC) employer: Utility Warehouse
Utility Warehouse is an exceptional employer that prioritises employee development and a collaborative work culture. With a hybrid work model based in Greater London, employees enjoy the flexibility of remote work while benefiting from engaging in-person interactions. The company fosters growth opportunities through continuous learning and encourages innovative contributions to enhance Partner experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Smart Meter Delivery Lead (12 month FTC)
✨Get Involved with Industry Events
The energy and utilities sector is always buzzing with events, trade shows, and networking opportunities. We should hit up conferences and exhibitions like Energy UK or Utility Week Live—these are prime spots to mingle with industry professionals and even snag some insider info on job openings!
✨Join Energy-focused Online Communities
Let's tap into online platforms and forums like LinkedIn groups or Reddit communities specifically for energy and utilities. Not only can we showcase our knowledge, but we can also stay updated on company announcements or job leads from people already in the know.
✨Consider Industry Certifications
Pushing ahead with certifications like the NEBOSH National Certificate in Occupational Safety and Health (if you’re into safety) can give us a leg up in this competitive field. It not only builds our credibility but also shows employers that we’re serious about our career in energy and utilities.
✨Apply ThroughUtility Warehouse's Website
Don’t forget to apply directly through Utility Warehouse's website for the full-time Smart Meter Delivery Lead (12 month FTC) role. Many companies prioritise candidates who show initiative by going straight to the source. Make sure we tailor our application to highlight our passion for the energy sector!
We think you need these skills to ace Smart Meter Delivery Lead (12 month FTC)
Some tips for your application 🫡
Show Off Your Energy Knowledge:When crafting your CV and cover letter, make sure you highlight any knowledge or experience related to the energy-utilities sector. Whether it’s coursework, internships, or projects that showcase your understanding of energy management, sustainability, or regulatory frameworks, we want to see that passion and expertise shine through.
Quantify Your Achievements:In our field, numbers speak volumes! Don’t just tell us about your previous roles; quantify your achievements where possible. For instance, mention how you improved energy efficiency by a percentage or contributed to cost savings. This makes your application more compelling and shows us just how impactful you can be.
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Utility Warehouse. Tailor it to reflect how your values align with our mission in the energy sector. Share why you're excited about this specific role and how you envision contributing to our goals.
Demonstrate Your Team Spirit:Collaboration is key in the energy-utilities industry. In your application, emphasise any team projects or experiences where you worked effectively with others, especially on sustainability initiatives or technical projects. We're looking for someone who can mesh well with our team!
How to prepare for a job interview at Utility Warehouse
✨Show Your Passion for Renewable Energy
In the energy-utilities sector, it’s vital to demonstrate your enthusiasm for sustainable practices and innovations. Share experiences where you've worked on or studied renewable energy projects, whether that’s through coursework, past internships, or personal initiatives. Let us see how your passion aligns with the ethos of Utility Warehouse.
✨Brush Up on Industry Regulations
Being familiar with industry standards and regulations is crucial in energy-utilities interviews. Make sure to know the basics of relevant policies and frameworks, like the Energy Act or environmental legislation. This will not only show you’ve done your homework but will also prepare you for potential technical questions about compliance during your interview.
✨Highlight Teamwork and Project Management Skills
Most roles in the energy sector involve collaboration with diverse teams. Be ready to discuss examples where you’ve successfully worked in teams or led projects, especially those involving energy initiatives. This is particularly important for a full-time position, as employers want to see you bring a collaborative spirit to Utility Warehouse.
✨Prepare for Technical Assessments
Expect some technical questions or even practical assessments during your interview, especially about energy efficiency methodologies or basic engineering principles relevant to the role. It’s a good idea to brush up on key concepts and be prepared to explain them clearly, as this will demonstrate your technical proficiency and readiness to jump into your new role.
