Senior UX Designer

Hi! We’re UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings. We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you. We put people first. It’s all about you.

We’re looking for a Senior UX Designer at UW, to own design work for complex or high-impact product areas with confidence and autonomy. You will demonstrate strong craft and collaboration skills and are trusted to deliver quality experiences with minimal oversight. As a Senior UX Designer, you will contribute to defining product strategy through user insight and design direction, ensuring your team’s work aligns with user needs and business outcomes. You guide less experienced designers, helping them grow through feedback, mentoring, and example. You advocate for the user and represent design in cross-functional discussions, helping others understand the value of good design.

Your team and the people you will work with… Within this role you will be building the design framework that underpins every product and service at Utility Warehouse. As part of a major digitalisation programme, you’ll work closely with service designers, product teams across energy, broadband, mobile, insurance and cashback, and partners in product, data and engineering.

What you’ll do and how you will make an impact:

• You’ll lead the end-to-end experience across digital and offline touch points, creating consistency at scale through clear design patterns, frameworks and standards.
• You’ll drive adoption of a unified design language, enable collaboration, and support designers in your team. This includes setting guidelines, organising design assets, and maintaining documentation to prevent experience drift.
• You’ll coach teams to think beyond individual products, embed service design as a lasting capability, and help shift design from a reactive function to a strategic partner, shaping processes, measuring impact, and influencing a long-term transformation across the organisation.

Drive Goals: define team goals and ensure proposed work aligns with them. Drive prioritisation within the team to achieve outcomes.

Autonomy: lead design across complex user flows and multi-platform experiences, looking holistically at the user’s experience beyond just the touch points in your remit.

Influence: use data and insights to influence product direction and educate others on user and business trade-offs.

Advanced Research & Craft:

• Complex Research: plan and conduct end-to-end research for complex features or journeys, choosing methods to ensure reliable insights.
• Visual Excellence: raise the visual design bar by setting high standards in layout, hierarchy, typography, and colour.
• Holistic Design: collaborate with engineers to leverage technology and ensure a seamless journey across platforms.
• Accessibility Guardian: understand and explain WCAG guidelines and accessibility considerations to ensure inclusive design standards.
• Mentorship: mentor other designers to improve their research, UX, and UI craft.
• Communication: present design rationale clearly to stakeholders and adapt communication to the audience.
• Process Improvement: advocate for process improvements in design reviews and team effectiveness.

Core Skills & Experience:

• 3+ years experience as a UX/Product Designer with full-cycle user-centred design (Research, UX & UI).
• Best-in-class design, wireframing (low and high fidelity) and prototyping skills.
• Demonstrated use of multiple research methodologies to drive reliable insights.
• Experience leading design across complex user flows and multi-platform experiences.
• Understanding and ability to explain WCAG guidelines and accessibility considerations.

Impact: High prioritisation skills with the ability to focus and drive the right work at the right time.

Planning & Delivery:

• Experience leading initiatives that improve how the UX or product team operates.
• Ability to facilitate large-scale meetings and cross-team workshops.
• Delivers high-quality design outcomes across multiple work streams.

Operational Excellence:

• Operates autonomously across multiple initiatives.
• Improves team collaboration through process enhancements.

Business & Domain Knowledge:

• Deep understanding of domain/user segments and KPIs.
• Uses data and insights to influence product direction.

Leadership & Culture:

• Experience giving feedback and guiding junior team members to improve their craft.

Why UW? We’ve got big ambitions, so there are challenges and many benefits:

• An industry-benchmarked salary, shared in the first conversation.
• Share Options and Save as You Earn scheme.
• Flexible working — remote-first with access to hot desks across the UK and a central London hub.
• Work-from-anywhere policy for up to 2 weeks per year.
• Discounts on services and a free Cashback Card.
• Matched-contribution pension and life assurance up to 4x salary.
• Family-friendly policies and support for you and your family.
• Discounted private health insurance, Employee Assistance line and free Virtual GP.
• Belonging groups and an inclusive future.
• Career Development Framework with regular review and progression cycles.

Apply here. You’ve got this far—hit apply. We welcome applications from diverse backgrounds and are happy to chat about your fit.

Not sure you meet all the requirements? We welcome applications from diverse and varied backgrounds. We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. All requests will be carefully and fairly considered. If offered a role, you will be subject to a background check.