Senior Infrastructure Engineer (Windows)

Hello, we’re UW! We’re a bunch of great people, working together, disrupting the utilities industry. Utility Warehouse is a truly unique FTSE 250 company. Our business model puts real social impact at its heart. We take the headache out of essential home services by bundling them all in one place. One provider, one account, one bill and lots of savings. Simple!

Technology at UW: For our customers and partners, UW just needs to work; There when you need it, and invisible when you don’t – just like flicking a switch. Our proposition is simple to our customers but for our technology teams, the behind-the-scenes complexity is what makes it so interesting. We work in small, fully autonomous teams that have real ownership of their products. We use the best tool for the job and constantly look for better.

At UW, we prioritise not just what we deliver, but how and with whom we work. Our passion lies in tackling complex challenges alongside bright minds, recognising that true fulfilment comes from overcoming obstacles. By maintaining lightweight processes and fostering autonomy, we ensure swift delivery without compromising quality. Leadership at UW isn’t about lofty ideals but about getting hands dirty, providing guidance, and fostering a culture of support. We champion experimentation, shun egos, and value open discourse, collaboration, and continual learning.

We are looking for someone who will be responsible for the ongoing deployment, maintenance, and support of our Windows VMware and storage infrastructure.

Your team and the people you will work with: The BTG Workplace Technology Team is responsible for managing and supporting UW’s storage infrastructure. Their primary focus is project-based work, including deploying new storage solutions to enhance system performance and capacity. Additionally, they conduct regular maintenance tasks, such as applying security patches to ensure system integrity and protection. Beyond project and maintenance work, the team handles fourth-line support escalations from the EUX team, addressing complex technical issues that require advanced troubleshooting. They also actively monitor and support the infrastructure, ensuring optimal performance and stability for the storage systems.

What you’ll do and how you will make an impact: As a Senior Infrastructure Engineer, your goal is to:

• Own and complete large projects in your domain with minimal guidance.
• Be involved in setting team goals and owning their delivery.
• Understand the value of committing to company and team objectives and managing the team's focus around these.
• Be the primary technical owner and subject matter expert for all systems in Workplace infrastructure.
• Design and implement solutions in keeping with our design ethos to solve our complex problems and help the business scale and grow.
• Propose and review designs and RFCs.
• Proactively remove roadblocks for you and your team.
• Ensure that there is always a high quality of delivery.
• Actively reduce complexity and tech debt in our systems and operations.
• Actively mentor, coach, and be involved in the onboarding of new members into the team.
• Always look to improve the culture and inclusivity of our team.
• Look for opportunities for the team to expand and grow by getting involved in projects and work in other areas of the business.

Technically what you’ll be expected to do:

• Manage, troubleshoot and deploy infrastructure, specifically focused on the Windows environment but extending to network, product and cloud systems.
• Act as a subject matter expert for technical troubleshooting across our managed systems.
• Assist with incident response and post-incident analysis for the broader operations domain.
• Design and develop automation strategies for ongoing system management and administration, including the use of appropriate automation and configuration management tools.
• Manage and support both on-premise and cloud environments within a technology operations team.
• Utilise and maintain monitoring, alerting, and service desk systems, following established processes and creating documentation where needed.
• Troubleshoot and resolve technical operational issues across Active Directory, Windows, Linux, and networks, with a primary focus on Windows while leveraging knowledge of Linux.
• Apply a working knowledge of infrastructure as code and automated provisioning.