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For Companies At a Glance
- Tasks: Manage inbound calls, assist customers, and hit sales targets in a dynamic remote environment.
- Company: Join UW, a forward-thinking company simplifying utilities for everyone.
- Benefits: Earn £26,800 plus commission, enjoy 33 days holiday, and access great health perks.
- Why this job: Make a real difference by helping customers while developing your sales skills.
- Qualifications: Previous sales experience and a positive, resilient attitude are essential.
- Other info: Inclusive workplace with ongoing training and growth opportunities.
The predicted salary is between 26800 - 33500 £ per year.
Overview
Location: Remote
Hours: 40 hours per week, between the hours of 8.15am and 5.45pm Monday to Saturday
Salary: £26,800 plus monthly bonus
Remote Working: Available
Role: Sales Agent
Responsibilities
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Manage inbound calls from potential customers enquiring about services and looking to join us.
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Manage inbound calls from existing customers who are considering cancelling a service or their account, or who want to add a service.
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Meet call handling KPIS such as a minimum of 5 calls per hour and 90% adherence.
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Hit sales targets such as new customer or retention conversion percentages.
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Review outstanding tasks and callbacks; attend training and upskilling sessions; participate in team huddles.
Requirements
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Previous sales experience (minimum 1 year in a call centre environment to be considered).
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Resilient and persuasive with a \”can do\” attitude and motivation to improve yourself.
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Able to meet targets and have excellent relationship-building skills.
Team and Work Environment
We work together. Your team and the people you will work with.
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New and Customer Retention.
This team manages inbound calls from:
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Potential customers enquiring about our services and looking to join us.
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Existing customers who have service(s) with us and are considering cancelling or altering their account.
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Existing customers contacting to add an additional service to their account.
What to Expect Through the Day as an Advisor
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Progress updates through daily tasks and call backs.
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Attend training and upskilling sessions; participate in team huddles.
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Meet targets for call handling and sales.
Benefits
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£26,800 plus commission
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33 days holiday inclusive of Bank Holidays (Bank holidays open 10am to 4pm).
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Full induction and equipment provided with all costs covered by UW.
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Discount on services; matched pension contribution and life assurance up to 4x salary.
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Employee Assistance Programme including free counselling and legal advice.
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Free virtual GP service plus discounts on healthcare and medical cash plans.
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Enhanced family-friendly policies; opportunities to join Belonging groups for inclusivity.
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Ongoing learning, development and training to help you thrive.
About Us
Here at UW we’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings. We’re aiming to double in size as we help more people to stop wasting time and money.
We put people first. It’s all about you. Apply today!
We\’ll consider candidates with experience in: Call Centre Sales Agent, Telesales Executive, Inbound Sales Advisor, Outbound Sales Representative, Customer Service & Sales Representative, Inside Sales Executive, Sales Support Agent, Telemarketing Executive, Business Development Representative, Client Services Advisor, Sales Consultant.
Additional Information
Not sure you meet all the requirements? Research shows that women and members of other underrepresented groups may not apply if they think they do not meet every qualification, even if they often do. We provide equal opportunities and a diverse, inclusive work environment. You are welcome to apply regardless of age, disability, gender, marital status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t hesitate to ask about what we can do to support your needs. All requests will be carefully and fairly considered.
Please note, if you are successful and offered a role at UW, you will be subject to a background check. If checks are unsatisfactory or incomplete or you fail to disclose required information about convictions, it could lead to withdrawal of an offer of employment.
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Sales Agent employer: Utility Warehouse
Contact Detail:
Utility Warehouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Agent
✨Tip Number 1
Get to know the company inside out! Research UW's mission, values, and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your sales pitch! Since you're applying for a Sales Agent role, be ready to demonstrate your persuasive skills. Role-play with a friend or family member to get comfortable with handling objections and closing deals.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or join relevant groups. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining UW and ready to take that next step in your career.
We think you need these skills to ace Sales Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Sales Agent role. Highlight your previous sales experience and any relevant skills that match what we're looking for. This shows us you’re serious about joining our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you want to work with us and how your experience makes you a great fit. Keep it friendly and engaging – we love personality!
Show Off Your Skills: In your application, don’t forget to mention your call handling skills and any targets you've smashed in the past. We want to see how you can contribute to our goals and help us grow!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Utility Warehouse
✨Know Your Stuff
Before the interview, make sure you understand UW's services inside and out. Familiarise yourself with their offerings and think about how you can effectively communicate these to potential customers. This will show that you're genuinely interested and prepared.
✨Show Off Your Sales Skills
Be ready to discuss your previous sales experience in detail. Prepare specific examples of how you've met targets or turned around a difficult customer situation. This will demonstrate your resilience and persuasive abilities, which are key for this role.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to the questions being asked and responding thoughtfully. It’s a crucial skill for a Sales Agent, as you'll need to build relationships with customers and understand their needs.
✨Emphasise Team Spirit
Since UW values teamwork, be sure to highlight your ability to work well with others. Share examples of how you've collaborated with colleagues in the past to achieve common goals. This will show that you’re not just a lone wolf but a team player who fits into their culture.
