Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Analyse resource needs and optimise call centre operations for maximum efficiency.
- Company: Join UW, a forward-thinking company revolutionising utilities management.
- Benefits: Hybrid working, competitive salary, and opportunities for personal growth.
- Why this job: Be part of a mission to simplify utilities and make a real difference.
- Qualifications: Analytical skills and a passion for problem-solving in a dynamic environment.
- Other info: Exciting opportunity with potential for career advancement in a growing team.
The predicted salary is between 36000 - 60000 £ per year.
Location: London, Colindale (Hybrid). Term: 12 month Fixed Term Contract.
Hi! We’re UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings! We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.
Got your attention? Read on… We put people first. It’s all about you.
The Resource Planning department performs many essential roles in the day-to-day and future running of the busy call centre - from understanding contact demand and business sizing three years out, right down to the on-day delivery of the plan.
Resource Planning Analyst (Contact Centre) employer: Utility Warehouse
Contact Detail:
Utility Warehouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resource Planning Analyst (Contact Centre)
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. It’s all about making connections that can help us get our foot in the door.
✨Tip Number 2
Prepare for the interview by researching UW and their mission. We want to show them we’re not just another candidate, but someone who truly aligns with their goals and values.
✨Tip Number 3
Practice common interview questions, especially those related to resource planning and contact centre operations. Let’s nail those responses so we can impress the hiring team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows we’re serious about joining the team at UW.
We think you need these skills to ace Resource Planning Analyst (Contact Centre)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Resource Planning Analyst role. Highlight relevant experience and skills that match the job description. We want to see how you can contribute to our mission!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about the role and how your background aligns with our goals. Keep it engaging and personal – we love a good story!
Showcase Your Analytical Skills: As a Resource Planning Analyst, analytical skills are key. In your application, provide examples of how you've used data to make decisions or improve processes. We want to see your problem-solving prowess!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Utility Warehouse
✨Know Your Numbers
As a Resource Planning Analyst, you'll be dealing with data and forecasts. Brush up on your analytical skills and be ready to discuss how you interpret data trends. Prepare examples of how you've used data to make decisions in previous roles.
✨Understand the Business
Familiarise yourself with UW's mission and services. Knowing how they operate and their goals will help you align your answers with their vision. Be prepared to discuss how your role can contribute to their ambition of doubling in size.
✨Showcase Your Communication Skills
In a contact centre environment, clear communication is key. Think of examples where you've effectively communicated complex information to different stakeholders. This will demonstrate your ability to work collaboratively within the team.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare for scenarios related to resource planning and demand forecasting. Practising your responses will help you articulate your thought process clearly during the interview.
