Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers solve their utility issues and provide top-notch service.
- Company: Join Utility Warehouse, a leader in simplifying utilities for everyone.
- Benefits: Earn £26,800, enjoy 33 days holiday, and access great perks.
- Why this job: Make a real difference by helping customers with their everyday challenges.
- Qualifications: Strong internet connection and a dedicated workspace required.
- Other info: Diverse and inclusive workplace with ongoing training and fun team activities.
The predicted salary is between 26800 - 37440 £ per year.
Remote Customer Service Advisor – Utility Warehouse
Join to apply for the Remote Customer Service Advisor role at Utility Warehouse.
Location: Remote
Hours: 40 hours per week across 5 days, Monday to Saturdays 8am to 8:30pm (Bank holidays open 10am to 4pm)
Training: 4 weeks remote training
Salary: £26,800
Hi! We\’re UW. We’re on a mission to take the headache out of utilities by providing them all in one place…
About the Role
As part of this team, you’ll manage issues such as slow internet speeds, poor or no connectivity, noisy line or no dial tone faults, data and email retrieval issues, billing and barring issues, taking payments and much more across our telecoms products.
It isn’t a role for the faint‑hearted. No two customers, problems, or resolution journeys are the same and it’s our job to ensure that whatever the issue, our customers receive the award‑winning customer service which UW is known for.
What to expect through the day as an Advisor
- You’ll be the first point of contact for our customers across our multiple contact channels (mainly phone, but may also include email and live chat)
- You’ll be looking to resolve customer issues there and then – first call resolution is one of the key focuses of our team
- You’ll be troubleshooting everything from the service entry point (phone socket) up to and including some device support
- You’ll offer new or additional services where appropriate
- You’ll be helping customers with their bills and taking payments
- You’ll work towards KPIs such as first call resolution, customer ease score, average handling time and quality & compliance
What you’ll need
- Stable and strong internet connection – minimum 25Mbps download and 4Mbps upload
- Dedicated quiet workspace with a workstation, natural light, fresh air and no distractions (not communal)
- Currently residing in the UK with eligibility to live and work in the UK
So why pick UW?
- £26,800 per annum
- 33 days holiday inclusive of bank holidays (bank holidays open 10am to 4pm)
- A full induction and all the kit you need to do your job
- Discount on our services and our coveted Cashback Card for free
- A matched contribution pension scheme and life assurance up to 4× your salary
- Employee Assistance Programme including free counselling and legal advice
- Free virtual GP service plus discounts on healthcare and medical cash plans
- Enhanced family‑friendly policies to help you and your family thrive
- Lots of opportunities to have fun with your team throughout the year, virtually and in person
- Ongoing learning, development and training to ensure you thrive in your role
Apply here!
You’ve got this far… Hit apply – we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!
Additional Information
Not sure you meet all the requirements? Let us decide! Research shows that women and members of other under‑represented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.
We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.
Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.
#J-18808-Ljbffr
Remote Customer Service Advisor employer: Utility Warehouse
Contact Detail:
Utility Warehouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, dive into Utility Warehouse's mission and values. This will help you connect your answers to what they stand for, showing that you're not just another candidate but someone who genuinely cares about their mission.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when tackling those tricky questions about resolving customer issues during the interview.
✨Tip Number 3
Show off your soft skills! In customer service, empathy and communication are key. Be ready to share examples of how you've handled difficult situations in the past, highlighting your ability to stay calm and resolve issues effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and show your enthusiasm for the role.
We think you need these skills to ace Remote Customer Service Advisor
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your enthusiasm for the role and what makes you unique.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Advisor role. Mention specific examples that demonstrate your problem-solving abilities and customer service experience.
Keep It Clear and Concise: We appreciate clarity! Make your application easy to read by using simple language and clear formatting. Avoid jargon and keep your sentences short and to the point – we want to understand your qualifications quickly.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re serious about joining our team at Utility Warehouse!
How to prepare for a job interview at Utility Warehouse
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor at Utility Warehouse. Familiarise yourself with common customer issues like internet connectivity and billing problems. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As this role involves interacting with customers across various channels, practice your communication skills. Be clear and concise in your responses during the interview. You might even want to prepare examples of how you've successfully resolved customer issues in the past.
✨Prepare for Scenario Questions
Utility Warehouse is looking for problem solvers. Expect scenario-based questions where you'll need to demonstrate how you'd handle specific customer situations. Think about your approach to troubleshooting and how you would ensure first call resolution.
✨Create a Distraction-Free Environment
Since the role is remote, ensure you have a quiet space for the interview. This not only helps you focus but also shows that you understand the importance of a dedicated workspace, which is crucial for the job itself.