At a Glance
- Tasks: Help customers solve their utility issues and provide top-notch service.
- Company: Join Utility Warehouse, a leader in simplifying utilities for everyone.
- Benefits: Earn £26,800, enjoy 33 days holiday, and access great perks.
- Other info: Diverse and inclusive workplace with ongoing training and fun team activities.
- Why this job: Make a real difference by helping customers with their everyday challenges.
- Qualifications: Strong internet connection and a dedicated workspace required.
The predicted salary is between 26800 - 37440 £ per year.
Remote Customer Service Advisor – Utility Warehouse
Join to apply for the Remote Customer Service Advisor role at Utility Warehouse.
Location: Remote
Hours: 40 hours per week across 5 days, Monday to Saturdays 8am to 8:30pm (Bank holidays open 10am to 4pm)
Training: 4 weeks remote training
Salary: £26,800
Hi! We\'re UW. We’re on a mission to take the headache out of utilities by providing them all in one place…
About the Role
As part of this team, you’ll manage issues such as slow internet speeds, poor or no connectivity, noisy line or no dial tone faults, data and email retrieval issues, billing and barring issues, taking payments and much more across our telecoms products.
It isn’t a role for the faint‑hearted. No two customers, problems, or resolution journeys are the same and it’s our job to ensure that whatever the issue, our customers receive the award‑winning customer service which UW is known for.
What to expect through the day as an Advisor
- You’ll be the first point of contact for our customers across our multiple contact channels (mainly phone, but may also include email and live chat)
- You’ll be looking to resolve customer issues there and then – first call resolution is one of the key focuses of our team
- You’ll be troubleshooting everything from the service entry point (phone socket) up to and including some device support
- You’ll offer new or additional services where appropriate
- You’ll be helping customers with their bills and taking payments
- You’ll work towards KPIs such as first call resolution, customer ease score, average handling time and quality & compliance
What you’ll need
- Stable and strong internet connection – minimum 25Mbps download and 4Mbps upload
- Dedicated quiet workspace with a workstation, natural light, fresh air and no distractions (not communal)
- Currently residing in the UK with eligibility to live and work in the UK
So why pick UW?
- £26,800 per annum
- 33 days holiday inclusive of bank holidays (bank holidays open 10am to 4pm)
- A full induction and all the kit you need to do your job
- Discount on our services and our coveted Cashback Card for free
- A matched contribution pension scheme and life assurance up to 4× your salary
- Employee Assistance Programme including free counselling and legal advice
- Free virtual GP service plus discounts on healthcare and medical cash plans
- Enhanced family‑friendly policies to help you and your family thrive
- Lots of opportunities to have fun with your team throughout the year, virtually and in person
- Ongoing learning, development and training to ensure you thrive in your role
Apply here!
You’ve got this far… Hit apply – we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!
Additional Information
Not sure you meet all the requirements? Let us decide! Research shows that women and members of other under‑represented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.
We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.
Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.
Remote Customer Service Advisor in City of London employer: Utility Warehouse
Utility Warehouse is an exceptional employer that prioritises employee well-being and development, offering a competitive salary of £26,800 along with 33 days of holiday and a range of benefits including a matched pension scheme and free virtual GP services. Our inclusive work culture fosters diversity and encourages personal growth through ongoing training and team-building activities, making it a rewarding place to build your career while working remotely from the comfort of your home.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Service Advisor in City of London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Utility Warehouse. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Utility Warehouse before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Customer Service Advisor in City of London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Utility Warehouse:Your cover letter is your chance to shine! Tell us why you want to work at Utility Warehouse specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Utility Warehouse!
How to prepare for a job interview at Utility Warehouse
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
