At a Glance
- Tasks: Lead motor insurance strategy, manage performance, and resolve complex customer escalations.
- Company: Join UW, a forward-thinking company simplifying utilities for everyone.
- Benefits: Competitive salary, performance bonuses, flexible work options, and generous holiday allowance.
- Other info: Embrace growth opportunities with a focus on inclusion and employee well-being.
- Why this job: Make a real impact in the insurance industry while enjoying a supportive work culture.
- Qualifications: Expertise in motor insurance, product management experience, and strong analytical skills.
The predicted salary is between 50000 - 65000 £ per year.
Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings! We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.
We put people first. In this role, you will be a commercial expert with the analytical thinking and negotiation skills required to influence stakeholders and drive results. You’ll demonstrate sound judgment and empathy when handling complex customer escalations, ensuring fair outcomes are always at the heart of what we do.
As our Motor Insurance Category Manager, you will take ownership of the product's performance and strategic direction. You will make an impact by:
- Defining the roadmap: Collaborating with technical teams to turn business goals into user stories and features.
- Ensuring Governance: Leading Annual Product Reviews and ensuring we meet all regulatory standards.
- Managing Performance: Balancing target financial results with the delivery of good customer outcomes.
- Strategic Research: Conducting market research to support the wider insurance strategy.
- Supplier Management: Managing contracts, service levels, and performance of our insurance partners.
- Resolving Escalations: Acting as the final point of escalation for high-stakes complaints and FOS disputes.
You will join our Commercial team, acting as the subject matter expert for all motor insurance products. You will work closely with our Product and Engineering squads to build the product roadmap, and collaborate with Customer Service Operations, Compliance, and Technology teams to resolve complex queries and deliver a seamless experience for our members.
To be successful, you will bring:
- Deep Motor Insurance Knowledge: Expert-level understanding of policy wordings, underwriting rules, and the trading environment.
- Product Management Experience: Proven ability to manage the insurance product lifecycle and define strategy.
- Governance Expertise: A strong grasp of financial services regulations, including Fair Value Assessments and Product Reviews.
- Technical Acumen: Experience working with Product/Engineering squads to translate insurance concepts into technical requirements.
- Insurer Relations Management: Experience negotiating with and managing third-party insurers or reinsurers.
- FOS Knowledge: In-depth experience with the Financial Ombudsman Service complaint and dispute process.
- Data Analysis: Proficiency in interpreting sales, claims, and financial data to inform strategy.
We have big ambitions, which means plenty of challenges to tackle and solutions for you to build. We’re looking for people who want to roll up their sleeves and get involved.
Additional Information
- Competitive salary: We benchmark against the industry and will share the salary openly during our first conversation.
- Performance bonus: An annual discretionary bonus ranging from 15-40%.
- Work-life balance: We offer an optional four-day working week (90% pay for 90% impact).
- Work from anywhere: You can work abroad for up to three weeks, twice every tax year.
- Holiday: 25 days plus bank holidays (increasing with tenure), with the option to trade up to five days each year.
- UW discounts: Save on our services and you’ll also get access to 100s of rewards and discounts through Perkbox.
- Future planning: Matched-contribution pension scheme and life assurance (up to 4x salary).
- Family first: Policies designed to help you and your family thrive.
- Flexible benefits: An allowance for private health insurance, dental insurance, or gym membership.
- Sabbaticals: An eight-week paid sabbatical after four years of service.
- Growth: A dedicated learning and development budget and bi-annual promotion cycles.
- Inclusion: Join belonging groups that help shape our culture.
- Events: Company-wide celebrations including the ‘Great Big Get Together’ and our ‘Good Hearted Go-Getter Awards’.
You’ve got this far... Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!
Luke de Pledge will be your point of contact throughout the recruitment process. Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.
We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.
Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.
Motor Insurance Category Manager: Strategy & Governance employer: Utility Warehouse
At UW, we prioritise our people and foster a collaborative work culture that empowers you to make a real impact in the motor insurance sector. With competitive salaries, flexible working options including a four-day week, and a strong focus on employee growth through dedicated learning budgets and promotion cycles, we offer a rewarding environment where your contributions are valued. Join us in our mission to simplify utilities for our members while enjoying unique benefits like sabbaticals and a vibrant company culture that celebrates diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Motor Insurance Category Manager: Strategy & Governance
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching UW and its mission. Understand their products and values so you can show how your skills align with their goals. Tailor your answers to reflect their focus on customer outcomes and strategic growth.
✨Tip Number 3
Practice your negotiation skills! As a Motor Insurance Category Manager, you'll need to influence stakeholders. Role-play scenarios with friends or mentors to build confidence in discussing terms and expectations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the UW team. Let’s make it happen!
We think you need these skills to ace Motor Insurance Category Manager: Strategy & Governance
Some tips for your application 🫡
Show Your Passion for Motor Insurance:When writing your application, let your enthusiasm for motor insurance shine through! Share specific examples of your experience and knowledge in the field to demonstrate why you're the perfect fit for this role.
Tailor Your Application:Make sure to customise your application to highlight how your skills align with the job description. Use keywords from the posting, like 'governance expertise' and 'data analysis', to show that you understand what we're looking for.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on delivering your message effectively. This will help us see your qualifications without any confusion!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at Utility Warehouse
✨Know Your Stuff
Make sure you brush up on your motor insurance knowledge. Understand policy wordings, underwriting rules, and the trading environment inside out. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Strategic Mindset
Prepare to discuss how you've defined product roadmaps or managed product lifecycles in the past. Be ready to share specific examples of how you've collaborated with technical teams to turn business goals into actionable user stories. This will demonstrate your ability to think strategically.
✨Demonstrate Governance Expertise
Familiarise yourself with financial services regulations, especially around Fair Value Assessments and Product Reviews. Be prepared to discuss how you've ensured compliance in previous roles, as this is crucial for the position.
✨Be Ready for Complex Scenarios
Think about high-stakes complaints or disputes you've handled before. Prepare to explain your approach to resolving escalations and ensuring fair outcomes. This will highlight your judgement and empathy, which are key traits for this role.
