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- Tasks: Coordinate workplace experiences and ensure a welcoming environment for all colleagues and visitors.
- Company: Join UW, a forward-thinking company revolutionising utilities with a people-first approach.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and a range of perks including discounts and wellbeing support.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be the heartbeat of our Farringdon Hub and make a real impact on workplace culture.
- Qualifications: Experience in office management or service coordination, with a keen eye for detail.
The predicted salary is between 30000 - 40000 £ per year.
12 Month FTC
Hours: Full time, 37.5 hours per week, Monday to Friday, 9:00am - 5:30pm
Location: 3 days in Farringdon, 1 day in Colindale, 1 day remote
Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings! We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.
We put people first. It’s all about you.
For this role, we’re looking for a proactive problem solver with a "never-run-out" attitude and a "Just-in-Time" mindset for inventory. You should have previously worked in Office Manager/Service Coordinator type roles, and have experience of serviced office environments. You should be someone who believes that, once a problem is fixed, it should stay fixed through better processes. As a people person, you’ll be the face of our Farringdon Hub, ensuring the environment is an asset that actively "earns the commute" for every colleague.
Minimum requirements
- Proven experience in Office Manager or Service Coordinator roles, ideally within serviced office environments.
- A "Retail Eye" with an uncompromising attention to detail regarding cleanliness, lighting, and layout.
- Tech awareness, specifically with workplace management software (ticketing systems, desk booking apps).
- Maintenance literacy to troubleshoot basic office tech (AV/VC) and minor facilities issues.
- Safety qualifications as a First Aider and Fire Warden (or a willingness to be trained immediately).
- A Hospitality Mindset – experience in high-end retail, aviation, or premium hospitality is a big plus.
You’ll be the heartbeat of the Farringdon Hub, joining our Workplace and Property Division. This team interacts with every single person across the business, so you’ll enjoy a lot of diversity in your working day. You'll report into Facilities & People, working closely with our Facilities Manager and the Executive Leadership Team to maintain our flagship hub as a high-performance destination.
What you’ll do and how you will make an impact.
You’ll blend high-touch hospitality with operational grit to ensure our team has everything they need to do their best work. In this role, you will:
- Master the "Arrival Experience", providing a "Gold Standard" orientation for new joiners and acting as a "concierge" for visitors and investors.
- Curate Visual Excellence, maintaining a "Show Home" aesthetic across workstations and premium coffee stations.
- Drive Facilities & Compliance, leading H&S standards and acting as the "boots on the ground" for vendor management.
- Optimise Digital Service: Use our ticketing platform to triage queries with a "one-touch" resolution mindset, while building a robust digital knowledge base for self-service navigation.
- Champion Culture: Provide the logistical muscle for high-impact events and Town Halls, proactively gathering feedback to constantly evolve the Hub experience.
So why pick UW?
We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:
- An industry benchmarked salary. We’ll share it during your first conversation.
- Annual discretionary performance based, annual bonus scheme.
- Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
- Holiday trading
- Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
- A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.
- Save as You Earn scheme.
- Family-friendly policies, designed to help you and your family thrive.
- Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and Our wellbeing app.
- Electric Car salary sacrifice scheme through Tusker
- Belonging groups that help UW shape an even more inclusive future.
- A commitment to helping you develop your career journey through learning, coaching and new experiences.
Apply here! You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!
Dale Lambert will be your point of contact throughout the recruitment process.
Additional Information
Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.
We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.
Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.
Workplace Experience Coordinator 12 month FTC in London employer: Utility Warehouse
Contact Detail:
Utility Warehouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Experience Coordinator 12 month FTC in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media, read up on their values, and see how they interact with their community. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your 'elevator pitch'! You want to be able to introduce yourself and highlight your relevant experience in a concise and engaging way. Think about what makes you a great fit for the Workplace Experience Coordinator role and be ready to share that.
✨Tip Number 3
Prepare some thoughtful questions to ask during your interview. This shows you're engaged and have done your homework. Ask about their approach to workplace culture or how they measure success in this role – it’ll make you stand out!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re the perfect fit for the job.
We think you need these skills to ace Workplace Experience Coordinator 12 month FTC in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re looking for a people person who can bring a positive vibe to our Farringdon Hub.
Tailor Your Application: Make sure to tailor your application to the role of Workplace Experience Coordinator. Highlight your relevant experience in office management or service coordination, and don’t forget to mention any tech skills you have with workplace management software. We love a proactive problem solver!
Be Specific About Your Experience: Use specific examples from your past roles to demonstrate how you meet the requirements. If you've worked in serviced office environments or have a background in high-end retail or hospitality, share those stories! We want to know how your experiences can help us create a 'Gold Standard' environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at UW! Don’t hesitate – hit that apply button!
How to prepare for a job interview at Utility Warehouse
✨Know Your Stuff
Before the interview, make sure you understand UW's mission and values. Familiarise yourself with their services and how they aim to simplify utilities for customers. This will help you connect your experience as a Workplace Experience Coordinator to their goals.
✨Show Off Your Problem-Solving Skills
Prepare examples from your previous roles where you've tackled challenges head-on. Highlight your proactive approach and 'never-run-out' attitude, especially in maintaining a clean and efficient office environment. This will demonstrate that you're the right fit for their dynamic team.
✨Get Tech-Savvy
Since tech awareness is key for this role, brush up on workplace management software and ticketing systems. Be ready to discuss how you've used these tools in the past to improve processes or resolve issues quickly. This will show that you can hit the ground running.
✨Emphasise Your People Skills
As the face of the Farringdon Hub, your ability to connect with people is crucial. Prepare to share experiences where you've provided exceptional service or created a welcoming atmosphere. This will highlight your hospitality mindset and your commitment to enhancing the workplace experience.