Senior UX Researcher in London

Hi! We’re UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings! We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.

We put people first. It’s all about you. We are looking for a Senior UX Researcher who is a strong advocate for the user and a highly self‑directed leader. You are an excellent communicator, capable of turning dry data into compelling narratives that motivate teams.

We work together. Your team and the people you will work with. You will act as a key strategic partner to Product, Design, and Engineering teams. Beyond your direct project work, you will elevate the research practice across the wider team by mentoring associate and mid-level researchers. You’ll work closely with cross‑functional stakeholders and leadership to drive alignment on user needs and foster a culture of user‑centric thinking.

We deliver progress. What you’ll do and how you will make an impact. You will lead end‑to‑end research for complex, often ambiguous problem spaces. Your responsibilities will include:

• Research Strategy & Planning: Partnering with leaders to define learning objectives and shaping the long‑term product vision.
• Methodology Selection: Designing comprehensive research plans using the right mix of qualitative and quantitative methods.
• Execution & Synthesis: Translating raw findings into concrete, strategic recommendations that directly influence design and product requirements.
• Stakeholder Management: Presenting findings to leadership and using storytelling to build empathy for the user.
• Evangelism & Process: Championing the value of UX research and improving team tooling, templates, and research operations.

Qualifications:

• 5+ years of dedicated experience in UX Research within a product development environment.
• Deep methodological expertise across a versatile toolkit of generative and evaluative research methods.
• Strategic impact with a proven track record of shaping product strategy and roadmaps.
• Expert facilitation skills, moderating sessions with high empathy to uncover deep user needs.
• Complex synthesis skills to distill diverse data into actionable frameworks, journeys, and personas.

So why pick UW? We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:

• An industry benchmarked salary.
• Electric Car salary sacrifice scheme through Tusker.
• Discount on our services and you get our coveted Cashback Card for free.
• You’ll also get access to 100s of rewards and discounts through Perkbox.
• A matched contribution pension scheme and life assurance up to 4x your salary.
• You can also access free mortgage advice and a financial wellbeing tool.
• Family-friendly policies, designed to help you and your family thrive.
• Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP.
• Our wellbeing app Unmind supports your mental health.
• Belonging groups that help UW shape an even more inclusive future.
• A commitment to helping you develop your career journey through learning, coaching and new experiences.

Apply here! You’ve got this far... Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!

Beth Rodgers will be your point of contact throughout the recruitment process. Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do. We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.