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- Tasks: Lead the transformation of customer communications into a digital-first experience.
- Company: Join UW, a forward-thinking company simplifying utilities for everyone.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be a visionary leader shaping the future of customer engagement.
- Qualifications: Experience in product management and a passion for customer-centric solutions.
- Other info: Collaborative environment with a focus on innovation and team empowerment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Hi! We’re UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings! We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.
People First. It’s all about you. As a newly created Senior Product Manager for our Comms Experience team, you will lead a critical pillar of the UW customer tech stack, driving our customer communications toward a digital‑first, omni‑channel experience. You will own the strategy for how we communicate via letters, email, chat, and push notifications.
We’re looking for a visionary, execution‑oriented leader who can define the future of digital engagement while acting as a customer‑centric advocate. You’ll bring an inclusive and collaborative approach to problem‑solving and a talent for simplification at scale.
What you’ll do and how you will make an impact:
- Strategic Transformation: Leading the shift from infrastructure‑focused delivery to a customer‑centric experience model.
- Omni‑Channel Orchestration: Defining the roadmap for a unified strategy across letters, email, chat, push, and in‑app to ensure a single voice.
- Platform Curation: Strategically managing the comms ecosystem by balancing internal services with best‑in‑class third‑party tools.
- Internal Self‑Serve Enablement: Developing intuitive templating and orchestration tooling to allow other teams to launch communications independently.
- AI‑Driven Personalisation: Partnering with Data Science to operationalise “Next Best Action” (NBA) models.
- Experimentation Leadership: Establishing a test‑and‑learn culture through rapid A/B testing and multivariate experimentation.
- Budget & Vendor Management: Taking full ownership of the communications budget and spend optimisation for third‑party partners.
Your team and the people you will work with make the impact possible. Sitting within the Customer Experience pillar, you will act as the bridge between technical capabilities and business needs, partnering closely with Engineering, Data Science, and Marketing to solve complex problems in a high‑trust environment. You will also empower Marketing Operations and Operations teams by providing the tools they need for rapid campaign execution and critical service communications that drive.
Senior Product Manager - Customer Communications in London employer: Utility Warehouse
Contact Detail:
Utility Warehouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Product Manager - Customer Communications in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at UW. A casual chat can lead to opportunities you wouldn’t find on job boards.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in customer communications and product management. This will set you apart during interviews.
✨Tip Number 3
Be ready to discuss your vision! Think about how you would drive a digital-first, omni-channel experience at UW. Having a clear strategy will impress the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our mission.
We think you need these skills to ace Senior Product Manager - Customer Communications in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about transforming customer communications and making a real impact at UW.
Tailor Your Experience: Make sure to highlight your relevant experience in product management and customer engagement. We’re looking for someone who can lead our omni-channel strategy, so be specific about your past successes in similar roles.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you the perfect fit for the Senior Product Manager position.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Utility Warehouse
✨Know Your Stuff
Before the interview, dive deep into UW's mission and values. Understand how they aim to simplify utilities for customers. Be ready to discuss how your experience aligns with their goal of creating a digital-first, omni-channel communication strategy.
✨Showcase Your Vision
As a Senior Product Manager, you’ll need to demonstrate your ability to lead strategic transformations. Prepare examples of past projects where you’ve successfully shifted focus to customer-centric experiences. Highlight your vision for the future of customer communications.
✨Collaboration is Key
UW values teamwork, so be prepared to discuss how you’ve collaborated with cross-functional teams in the past. Share specific instances where you’ve worked closely with engineering, data science, or marketing to solve complex problems.
✨Bring Data to the Table
Since the role involves AI-driven personalisation and experimentation, come equipped with insights on how you've used data to inform decisions. Discuss any A/B testing or multivariate experiments you've led, and how they impacted customer engagement.