At a Glance
- Tasks: Create engaging digital content and support Partner performance through innovative resources.
- Company: Join Utility Warehouse, a forward-thinking company simplifying utilities for everyone.
- Benefits: Enjoy hybrid working, competitive salary, bonuses, and a range of perks.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Make a real impact by empowering 70,000+ Partners with your creative skills.
- Qualifications: Experience in digital content creation and strong communication skills are essential.
The predicted salary is between 35000 - 45000 £ per year.
Company Description
Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings! We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you. Got your attention? Read on…
Job Description
We deliver progress. What you’ll do and how you will make an impact.
About the role
This role works in close partnership with the Partner Performance Operations & Systems Specialist role, combining engaging digital experiences and content creation with the operational systems, workflows, reporting, and infrastructure that support scalable Partner enablement. As a Partner Performance Content Specialist at Utility Warehouse you will be responsible for:
- Creating Engaging Content & Digital Experiences: Designing and developing practical, scalable content across multiple formats (e-learning, video, webinars, guides, toolkits, PDFs, onboarding resources, and interactive experiences) to drive confidence and activity across a network of 70,000+ Partners.
- Content Management & Quality Assurance: Owning the front-end positioning, user-testing, content organisation, and continuous improvement of digital content assets across Partner-facing platforms, aligning with the operational frameworks, publishing processes, and performance insights provided by the Operations & Systems Specialist.
- Driving Partner Performance: Building resources that help Partners improve real-world customer conversations, build momentum, and increase conversions, that sit within: The Partner Portal, Yoodli - our AI-powered conversation coach, AskMii - our AI chatbot.
- Cross-Functional Collaboration: Working closely with the Operations & Systems Specialist, stakeholders, trainers, and operational teams to translate complex business information into simple, actionable, and high-impact digital enablement experiences.
- Event & Campaign Support: Supporting live Partner experiences, performance-focused sessions, launches (current project: rebrand), and major network events throughout the year (including occasional evening or weekend travel).
Qualifications
We put people first. It’s all about you.
- Required Skills and Experience:
- Digital Content Creation: Proven experience creating digital content across multiple formats with strong written communication skills and high attention to detail.
- Experience with Authoring Tools: Hands-on experience using e-learning authoring tools and digital content platforms.
- Information Simplification: The ability to translate complex, technical, or business-heavy information into simple, practical, and engaging resources.
- Project Management / Prioritisation Skills: Strong organisational skills with the ability to manage multiple priorities at pace in a fast-moving environment.
- Stakeholder & Partner: Comfortable working directly with a diverse range of stakeholders, Partners, Trainers, and external vendors.
- Data-Driven Iteration: Experience using operational reporting, engagement insights, learner behaviour data, and user feedback to continuously optimise content effectiveness and Partner learning experiences.
Skills / Competencies
We value individuals who enjoy simplifying the complex, creating highly engaging digital experiences, and building resources that drive real-world business growth.
- Agility & Pace: Ability to manage multiple projects simultaneously without compromising on quality or accuracy.
- User-Centric Design: Focusing on the Partner's needs to ensure content is accessible, easy to navigate, and actionable.
- Collaborative Communication: Building trust across internal teams, trainers, and speakers to align on common enablement goals.
- Tech Literacy: Quickly mastering new digital tools, platforms, and AI-driven technologies.
Additional Information
So why pick UW? We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:
- An industry benchmarked salary. We’ll share it during your first conversation.
- Annual discretionary performance based, annual bonus scheme.
- Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
- Holiday trading.
- Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox.
- A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.
- Save as You Earn scheme.
- Family-friendly policies, designed to help you and your family thrive.
- Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and Our wellbeing app.
- Electric Car salary sacrifice scheme through Tusker.
- Belonging groups that help UW shape an even more inclusive future.
- A commitment to helping you develop your career journey through learning, coaching and new experiences.
Apply here! You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!
Luke de Pledge will be your point of contact throughout the recruitment process. Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.
We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.
Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.
Partner Performance Content Specialist in London employer: Utility Warehouse
At Utility Warehouse, we prioritise our employees' growth and well-being, offering a dynamic work culture that fosters collaboration and innovation. With a commitment to flexible working arrangements, competitive salaries, and a range of benefits including a matched pension scheme and family-friendly policies, we empower our team to thrive both personally and professionally. Join us in our mission to simplify utilities for our partners while enjoying a supportive environment that values diversity and inclusivity.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Performance Content Specialist in London
✨Tip Number 1
Get to know UW and its mission! Research the company’s values and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to content creation and digital experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Partner Performance Content Specialist in London
Some tips for your application 🫡
Show Off Your Content Skills:Make sure to highlight your experience in creating engaging digital content. Whether it's e-learning modules or snazzy videos, we want to see how you can bring ideas to life!
Keep It Simple:Remember, we love simplifying complex information! Use clear and straightforward language in your application to demonstrate your ability to make things easy to understand.
Tailor Your Application:Don’t just send a generic application. Tailor your CV and cover letter to reflect the specific skills and experiences that match the Partner Performance Content Specialist role. We want to see your passion for this position!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and we can’t wait to hear from you!
How to prepare for a job interview at Utility Warehouse
✨Know Your Content Creation Tools
Familiarise yourself with e-learning authoring tools and digital content platforms before the interview. Be ready to discuss your experience with these tools and how you've used them to create engaging content in the past.
✨Simplify Complex Information
Prepare examples of how you've successfully translated complex information into simple, actionable resources. This will showcase your ability to make content accessible and user-friendly, which is crucial for the role.
✨Showcase Your Project Management Skills
Be ready to talk about how you manage multiple projects simultaneously. Share specific examples that highlight your organisational skills and how you prioritise tasks in a fast-paced environment.
✨Emphasise Collaboration
Highlight your experience working with diverse stakeholders and teams. Discuss how you've built trust and aligned goals across different groups, as this role requires strong collaborative communication.
