Commercial Manager - Cards in London

We put people first. It’s all about you. The UW Cashback card is the jewel in our multi-service proposition. Each year, our customers earn over £12 million in cashback through a network of partners and retailers. We know the Cashback card has even more potential to unlock and we're looking for a Commercial Manager to drive the proposition forwards.

This role reports to the Financial Services Director and will closely work with stakeholders across Product, Technology, Marketing, Legal & Compliance to drive the CBC business forwards.

What you’ll do and how you will make an impact:

• Commercial Management of the Cashback Card proposition: Managing, optimising, and growing our pre-paid Cashback Card (CBC) program. Working with our CBC Product Manager and Engineering Squad to deliver the CBC roadmap. Working with marketing and customer service teams to communicate benefits, run campaigns, and support customer education.
• Supplier Management: Managing relationships with key ecosystem partners, including card issuer, processor, Mastercard payment network, ID check provider, sanctions check provider, 3DS provider, and card manufacturer. This will include contract negotiations, account management and reporting. Negotiating commercial terms with partners to secure attractive cashback offers. Account management of partners. Monitoring and optimising partner performance and resolving issues.
• Compliance Management: Ensuring the CBC product is compliant with all relevant financial services regulations. Managing fraud and financial crime risks in collaboration with compliance and risk teams.
• Reporting & Analytics: Collecting and analysing customer feedback (complaints data, customer panel data) as an input to developing and executing strategies to drive growth & retention. Monitoring and reporting on performance metrics (activation rate, spend per card, load activity, cashback earned, fraud, and promotions).

Qualifications:

• A strong background in payments, prepaid cards, or cashback/rewards programs with an understanding of the economics and profitability of a card product.
• Experience in commercial product management, commercial negotiations, and/or partnership management.
• Significant experience in vendor management, particularly with external suppliers or partners relevant to a cashback or card program.
• Knowledge of card issuing, processing, and payment networks from both a technical and commercial perspective.
• Familiarity with the financial services regulatory environment and the applicable regulations (e.g., FCA regulations including Consumer Duty, financial promotions, AML/CTF).
• Experience of developing a compelling, long-term product direction, understanding market trends (especially in cards/rewards/payments), and identifying growth opportunities.
• Experience working closely with Compliance and Legal teams within a regulated financial environment.
• You’ll be able to identify and mitigate operational, financial, and reputational risks associated with the card product.
• You can balance customer value with commercial sustainability, bringing an entrepreneurial approach to growing the CBC business.
• Meticulous approach to reviewing complex legal and marketing documentation for accuracy and compliance.
• Data-driven mindset with ability to analyse performance and make evidence-based decisions.
• Proficiency in data manipulation and analysis to generate performance reports.
• Excellent stakeholder management and communication skills.

Additional Information:

So why pick UW? We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:

• An industry benchmarked salary. We’ll share it during your first conversation.
• Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
• Electric Car salary sacrifice scheme through Tusker.
• Discount on our services and you get our coveted Cashback Card for free.
• You’ll also get access to 100s of rewards and discounts through Perkbox.
• A matched contribution pension scheme and life assurance up to 4x your salary.
• You can also access free mortgage advice and a financial wellbeing tool.
• Family-friendly policies, designed to help you and your family thrive.
• Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP.
• Our wellbeing app Unmind supports your mental health.
• Belonging groups that help UW shape an even more inclusive future.
• A commitment to helping you develop your career journey through learning, coaching and new experiences.

Apply here! You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat! Claire Fennell will be your point of contact throughout the recruitment process.

Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do. We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.