Learning Content Specialist (12 Month FTC)

12 Month FTC

Hours: Part time - 22.5 hours per week (3 days)

Location: Hybrid working from our Colindale office in London

Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings! We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.

We put people first. It’s all about you. We are looking for a curious and collaborative learning professional who brings a sharp sense of editorial judgement to the table. You are someone who loves to coach colleagues informally and work out loud by sharing knowledge across teams.

We’re looking for:

• Agile Working: Experience working in an agile and remote environment with a good understanding of agile ways of working, planning and organising.
• Proposal Craft: Proven ability to create proposals with a clear link to a business outcome.
• Practical Experience: Hands-on experience of using AI tools (such as Gemini, ChatGPT or Claude) as part of how you design and produce learning content, including the ability to write clear, structured prompts and iterate on outputs. This should include the ability to scout the AI market, evaluate software, and build business cases for new tooling.
• Digital Authoring Tools: Experience using digital authoring tools (such as Evolve) to create engaging eLearning and design tools such as Adobe, Creative Cloud or AI-assisted equivalents.
• High-Quality Outputs: Experience in turning raw outputs into high-quality digital or facilitated learning assets.
• Commercial Mindset: Ability to translate complex business objectives into practical learning solutions that move the numbers as well as working with external suppliers, experts, and AI-enabled services.

You will be joining the Learning Content Team, which sits within the People Capability and Engagement function. As the engine room of how we build capability at Utility Warehouse, our team works closely with internal business stakeholders and delivery colleagues to ensure learning solutions land brilliantly. This specific 12‑month maternity cover role is all about raising the ceiling on what our engine room can do by helping to embed, upscale, and accelerate our collective AI capabilities.

In this role, you will lead the charge in embedding AI‑accelerated ways of working while delivering top‑tier learning materials. Your mission is to leave a lasting legacy so the team remains highly self‑sufficient long after your contract ends.

Key Responsibilities

• Content Design & Production: Develop learning proposals, build blended digital and facilitated content, and maintain our current portfolio using AI to streamline review cycles.
• AI‑Accelerated Processes: Use AI tools to speed up idealisation, drafting, visual design, scripting, and iteration while maintaining our strict editorial and brand standards.
• Team Coaching & Legacy: Coach team members on new tools, document repeatable AI prompts or templates, and ensure a seamless, clean handover for the returning employee.
• Stakeholder Partnering: Collaborate with business partners to identify capability gaps and ensure training content is flawlessly set up to land well online or in the classroom.
• Market Scouting: Keep an eye on the shifting AI tech market to source software that solves specific learning issues, building clear efficiency‑based business cases for procurement.

So why pick UW? We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:

• An industry bench‑marked salary. We’ll share it during your first conversation.
• Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
• Holiday trading – buy & sell up to 5 days holiday each year
• Electric Car salary sacrifice scheme through Tusker
• Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
• A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.
• Save as You Earn scheme.
• Family‑friendly policies, designed to help you and your family thrive.
• Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and wellbeing apps.
• Belonging groups that help UW shape an even more inclusive future.
• A commitment to helping you develop your career journey through learning, coaching and new experiences.

Apply here! You’ve got this far… Hit apply – we can’t wait to hear from you! We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!

Additional Information

Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do. We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.