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- Tasks: Lead insurance claims, manage relationships, and improve customer outcomes.
- Company: Join Utility Warehouse, simplifying utilities with all-in-one bills for savings and convenience.
- Benefits: Enjoy hybrid working, competitive salary, share options, and wellness perks.
- Why this job: Be part of a growing team making a real impact in the insurance industry.
- Qualifications: Experience in insurance claims and strong analytical skills required.
- Other info: Regular travel to London and occasional trips to Gibraltar are part of the role.
The predicted salary is between 43200 - 72000 £ per year.
Insurance Claims Practice Leader
- Full-time employment
Company Description
Utility Warehouse (UW) aims to simplify utilities by providing all-in-one bills for energy, broadband, mobile, and insurance, offering savings and convenience.
About UWI
UWI, Gibraltar’s newest authorised insurer owned by Utility Warehouse, focuses on value insurance for UK owner-occupiers. We’ve been operating for about 18 months, at financial breakeven, with plans for growth.
Role Overview
We seek an experienced claims specialist to join our team, reporting directly to the UWI CEO. This role involves delivering an outstanding claims service, managing claim handling providers, and analyzing customer complaints to improve outcomes.
Key Skills and Experience
- Expertise in insurance claims, loss adjusting, or property claims development
- Strong understanding of the UK general insurance market
- Experience managing relationships with external claims handlers
- Ability to assess and manage technical claims
- Customer-focused with a proactive approach to improvements and cost savings
- Commercial acumen, logical thinking, and data analysis passion
- Ability to work independently and collaboratively, simplifying complex concepts
- Empathetic team player embracing change and iteration
Team and Collaboration
You will report to the CEO and work with colleagues across the UK and Gibraltar, managing external claims handlers.
Responsibilities
- Manage relationships with external claims handlers (~£15m/year)
- Handle claims referrals and technical decisions
- Review large loss approaches, conduct site visits
- Audit claims performance and compliance
- Analyze customer conduct and dashboards
- Manage FOS referrals and data submissions
- Support Claims and Underwriting committees with data
- Develop claims practices and compare competitors
- Provide insights on customer claims to senior management
Role requires regular travel to London and occasional trips to Gibraltar. We offer hybrid and flexible remote working options.
Benefits
- Competitive salary (discussed on first contact)
- Share options and Save as You Earn scheme
- Hybrid working with 2 days in the office
- Electric car salary sacrifice through Tusker
- Service discounts, Cashback Card, rewards via Perkbox
- Matching pension, life assurance up to 4x salary, free mortgage advice, financial wellbeing tools
- Family-friendly policies
- Private health insurance, Employee Assistance, Virtual GP, wellbeing apps
- Inclusive belonging groups
- Career development through learning and coaching
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Insurance Claims Practice Leader employer: Utility Warehouse
Contact Detail:
Utility Warehouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Insurance Claims Practice Leader
✨Tip Number 1
Network with professionals in the insurance industry, especially those who have experience in claims management. Attend industry events or join relevant online forums to connect with potential colleagues and learn more about the role.
✨Tip Number 2
Familiarise yourself with the latest trends and challenges in the UK general insurance market. This knowledge will not only help you in interviews but also demonstrate your commitment to staying updated in the field.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved claims processes or customer satisfaction in previous roles. Highlighting your proactive approach will resonate well with the hiring team.
✨Tip Number 4
Research Utility Warehouse and UWI thoroughly. Understanding their values, mission, and recent developments will allow you to tailor your conversations and show genuine interest in contributing to their growth.
We think you need these skills to ace Insurance Claims Practice Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Insurance Claims Practice Leader position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV: Highlight your relevant experience in insurance claims, loss adjusting, or property claims development. Use specific examples that demonstrate your expertise and how it aligns with the role's requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-focused approach and ability to manage relationships with external claims handlers. Mention your passion for data analysis and how you can contribute to improving claims outcomes.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Utility Warehouse
✨Showcase Your Claims Expertise
Make sure to highlight your experience in insurance claims and loss adjusting. Be prepared to discuss specific cases where you successfully managed claims, as this will demonstrate your expertise and understanding of the UK general insurance market.
✨Emphasise Relationship Management Skills
Since the role involves managing relationships with external claims handlers, be ready to share examples of how you've built and maintained successful partnerships in previous roles. This will show your ability to collaborate effectively and manage stakeholders.
✨Demonstrate Customer-Centric Thinking
Prepare to discuss how you've approached customer complaints and improved outcomes in the past. Highlight your proactive approach to enhancing customer experiences, as this aligns with the company's focus on delivering outstanding claims service.
✨Be Ready for Technical Discussions
Expect to engage in technical discussions about claims handling and loss assessments. Brush up on your knowledge of large loss approaches and be prepared to explain how you would conduct site visits and audit claims performance.
