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For Companies At a Glance
- Tasks: Assist customers with their utility needs and provide tailored solutions.
- Company: Utility Warehouse, a forward-thinking company simplifying utilities for everyone.
- Benefits: Competitive salary, commission, 33 days holiday, and health perks.
- Why this job: Join a mission-driven team and make a real difference in customers' lives.
- Qualifications: Strong sales skills and a passion for helping people.
- Other info: Inclusive workplace with ongoing training and fun team activities.
The predicted salary is between 26800 - 37440 £ per year.
Overview
Home Move Advisor — Utility Warehouse
Location: London
Salary: £26,800 per year
Type: Permanent
Hours: Full-time
Posted: 19 hours ago
Company Description
Location: Remote
Hours: 40 hours per week, between the hours of 8.15am and 5.45pm Monday to Saturday.
Salary: £26,800 plus monthly bonus
Hi! We\\\’re UW. We\\\’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings! We\\\’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you. Got your attention? Read on…
We put people first. It\\\’s all about you. You\\\’ll need to be a people person, with great sales skills. Active listening and understanding the customers\\\’ needs are key in this role so that an appropriate product can be offered to the customer. You\\\’ll need to be resilient and persuasive, have a \\\’can do\\\’ attitude, and be motivated to improve yourself. You should be able to meet targets and possess excellent relationship-building skills.
Your team and the people you will work with
This team manages inbound calls from:
- Existing UW Customers (owners & tenants) moving out and looking to either close account or transfer over services
- Landlords looking to close UW account in their name due to new tenants / sold property
- New Occupiers (tenants & owners) who move into a UW supplied property
- Estate Agents making us aware of new tenants in a UW supplied property
What to expect through the day as an Advisor
- Meet call handling KPIs such as a minimum of 5 calls per hour and 90% adherence
- Hitting sales targets such as new customer or retention conversion %
- Going through your outstanding tasks and call backs
- Attend training and upskilling sessions
- Team huddles
So why pick UW?
We\\\’ve got big ambitions, so there\\\’s going to be plenty of challenges. There are also a lot of benefits:
- £26,800 plus commission
- 33 days holiday inclusive of Bank Holidays (Bank holidays open 10am to 4pm)
- A full induction and equipment provided with all costs covered by UW
- Discount on our services
- A matched contribution pension scheme and life assurance up to 4x your salary
- Employee Assistance Programme including free counselling and legal advice
- Free virtual GP service plus discounts on healthcare and medical cash plans
- Enhanced family-friendly policies, designed to help you and your family thrive.
- Lots of opportunities to have fun with your team throughout the year, virtually and in person.
- You can also join our Belonging groups and help UW shape an even more inclusive future.
- Ongoing learning, development and training to ensure you thrive in your role
Additional Information
Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do. We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don\\\’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.
Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.
Apply here! You\\\’ve got this far… Hit apply – we can\\\’t wait to hear from you!
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Home Move Advisor employer: Utility Warehouse
Contact Detail:
Utility Warehouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Move Advisor
✨Tip Number 1
Get to know UW inside out! Familiarise yourself with their services and values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your active listening skills. During interviews or calls, make sure you really understand what the interviewer is asking. Reflect back what you hear to show you're engaged and ready to meet customer needs.
✨Tip Number 3
Be prepared to share examples of how you've met targets in the past. Whether it's sales or customer service, having specific stories ready will help you stand out as a results-driven candidate.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Home Move Advisor
Some tips for your application 🫡
Show Your People Skills: In your application, make sure to highlight your people skills. We want to see how you connect with customers and understand their needs. Share examples of how you've built relationships in previous roles!
Be Resilient and Positive: We love a 'can do' attitude! When writing your application, convey your resilience and motivation to improve. Let us know about challenges you've faced and how you overcame them with a positive mindset.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Home Move Advisor role. Mention specific skills that match the job description, like sales experience or call handling.
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and we can’t wait to see your application come through. Remember, you’ve got this!
How to prepare for a job interview at Utility Warehouse
✨Know Your Stuff
Before the interview, make sure you understand Utility Warehouse's mission and services. Familiarise yourself with their offerings like energy, broadband, and insurance. This will help you demonstrate your genuine interest and show that you're ready to help customers with their needs.
✨Show Off Your People Skills
As a Home Move Advisor, you'll be dealing with various customers. Prepare examples of how you've successfully built relationships or resolved conflicts in the past. Highlight your active listening skills and how you can adapt your approach based on different customer personalities.
✨Be Target-Driven
Since hitting sales targets is crucial for this role, come prepared with examples of how you've met or exceeded targets in previous jobs. Discuss your strategies for staying motivated and resilient, especially when faced with challenges or rejection.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the team dynamics, training opportunities, or company culture. This shows your enthusiasm for the role and helps you gauge if UW is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
