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- Tasks: Lead the transformation of our digital customer experience and drive impactful improvements.
- Company: Join UW, a forward-thinking company revolutionising utilities with a single app for all your needs.
- Benefits: Enjoy a competitive salary, share options, remote work, and family-friendly policies.
- Why this job: Make a real difference in customer experiences while growing your leadership skills.
- Qualifications: Experience in product management and improving high-adoption consumer apps is essential.
- Other info: Be part of an inclusive culture with clear career progression opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Hi! We’re UW. We’re on a mission to take the headache out of utilities by bringing energy, broadband, mobile and insurance together into one simple place — one app, one bill, real savings. With 1.3 million customers and ambitions to double in size, UW is transforming its digital customer experience to drive self-service, reduce friction, and create intuitive, habit-forming journeys at scale.
This is a foundational leadership role, suited to an emerging product leader stepping into broader ownership, with scope to scale team and remit over time. If you want to make a measurable impact quickly and build something customers genuinely value, read on.
What you will do
- Transform the digital experience: Turn a fragmented, legacy journey into a modern, intuitive, high-performing app used regularly by customers.
- Deliver measurable improvements across onboarding, conversion, retention, engagement and self-service adoption.
- Lead hands-on from day one: Operate as a player–coach, personally driving delivery and experimentation while shaping the foundations of the Digital Experience function.
- Take ownership quickly and deliver visible customer improvements within your first 90 days.
- Drive experimentation and evidence-led decision making: Run and interpret A/B tests at scale to guide product decisions and customer behaviour change.
- Own and execute the DX product strategy: Own the digital experience strategy and roadmap aligned with UW’s goals.
- Build and evolve ownership across key areas of the journey, initially working with a small number of product partners and squads, with scope to scale over time.
- Prioritise initiatives using customer research, insight, competitive analysis and performance data.
- Collaborate cross-functionally from concept through delivery.
- Establish and track product KPIs to ensure customer and business value.
The role is expected to start hands-on with a small team, with leadership scope expanding as the Digital Experience function matures.
Qualifications
- Experience improving high-adoption digital products.
- Experience working on consumer apps with 200k+ active users.
- Strong hands-on A/B testing and experimentation capability.
- Proven ability to improve onboarding, activation, conversion, retention or engagement at scale.
- Ability to create intuitive, empathetic, behaviour-changing experiences grounded in research, data and customer psychology.
- Experience owning complex product areas or leading small product teams.
- Strong experience in Senior Product Management focused on digital customer experience.
- Track record of owning complex product portfolios.
- Deep understanding of CX, digital platforms and customer engagement.
- Excellent stakeholder management.
- Experience managing or mentoring product people.
- Ability to work at pace, delivering exceptional customer outcomes.
Additional Information
We’ve got big ambitions — you’ll face meaningful challenges and have the support to do some of the most impactful work of your career.
- Industry-benchmarked salary (shared at first conversation)
- Share options & Save As You Earn
- Remote-first with access to UK hubs
- Work-from-anywhere for up to 2 weeks per year
- Discounts on UW services & free Cashback Card
- Matched pension & life assurance (4× salary)
- Family-friendly policies
- Private health insurance, EAP & Virtual GP
- Belonging groups shaping an inclusive culture
- Clear progression through our Product career framework
We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation.
Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.
Head of Product - Customer Experience employer: Utility Warehouse
Contact Detail:
Utility Warehouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Product - Customer Experience
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at UW. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by knowing UW inside out. Understand their mission and how you can contribute to transforming their digital customer experience.
✨Tip Number 3
Showcase your hands-on experience with A/B testing and experimentation. Bring examples of how you've improved customer journeys in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the team.
We think you need these skills to ace Head of Product - Customer Experience
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Product role. Highlight your experience in improving digital customer experiences and any relevant metrics that showcase your impact.
Showcase Your Experimentation Skills: Since this role involves a lot of A/B testing and data-driven decision making, be sure to include specific examples of how you've used experimentation to drive product improvements in your previous roles.
Emphasise Leadership Experience: We want to see your leadership chops! Share instances where you've led teams or projects, especially in fast-paced environments. This will show us you're ready to take ownership from day one.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves.
How to prepare for a job interview at Utility Warehouse
✨Know Your Product Inside Out
Before the interview, dive deep into UW's app and its features. Understand the customer journey and identify areas for improvement. This will not only show your genuine interest but also allow you to discuss how you can transform the digital experience effectively.
✨Showcase Your Experimentation Skills
Be prepared to discuss your hands-on experience with A/B testing and how you've used data to drive product decisions. Bring examples of past experiments that led to measurable improvements in customer engagement or conversion rates.
✨Emphasise Cross-Functional Collaboration
Highlight your experience working with diverse teams like Engineering, UX, and Marketing. Share specific instances where your collaboration led to successful product outcomes, demonstrating your ability to lead in a high-autonomy environment.
✨Prepare for Behavioural Questions
Expect questions about your leadership style and how you handle challenges in evolving environments. Use the STAR method (Situation, Task, Action, Result) to structure your answers, focusing on how you've improved customer experiences in previous roles.
