At a Glance
- Tasks: Join our Business Intelligence team to analyse data and create impactful reports.
- Company: Be part of a unique FTSE 250 company with a social impact focus.
- Benefits: Enjoy competitive salary, 25 days holiday, and health perks.
- Other info: Flexible working options and a commitment to diversity and inclusion.
- Why this job: Make a real difference by driving digital transformation and enhancing customer service.
- Qualifications: Experience in SQL and data visualisation tools like Google Looker Studio.
The predicted salary is between 35000 - 45000 £ per year.
We’re a bunch of great people working together, solving problems and having fun. Together, we strive to find solutions to help the great people around us get on with the things that really matter in life. How? It’s simple, we take the headache out of essential home services by providing them all in one place - energy, broadband, mobile, and even insurance. That’s one provider, one account, one bill, and lots of savings.
We’re a truly unique FTSE 250 company with a business model that has a real social impact at the heart of it. Being a part of the UW community, you’ll join a working environment like no other - one where everyone matters - be it our customers, our partners or you, our people.
Location: Remote or Hybrid
We put people first. It’s all about you. We are looking for a Data Analyst to join our Business Intelligence team. You will work in a team alongside other analysts to develop data pipelines, transform and interrogate data, derive insights and build reports and dashboards for stakeholders, that drive strategic and operational decision-making. Reporting directly to our Business Intelligence Manager you will play a pivotal role in helping us drive our digital transformation whilst not forgetting the human side of every customer interaction. You will help drive efficiency, action and leading customer service through robust measurement, actionable KPIs, reporting, & analytics. Beyond understanding our unique business model you will help us get to know our teams and customer interactions better. Working with operational teams and customer product teams you will model data from business systems to be insight and operations ready.
Responsibilities
- Join a small Business Intelligence team working within Operational Support
- Interrogate data in Google BigQuery and develop data pipelines for analysis and reporting
- Build a portfolio of reports and dashboards using Looker Studio
- Ensure business alignment, active adoption and trust in numbers
- Curate trusted data models to enable self service analytics
- Manage the access and distribution of reports
- Adopt best practice data management techniques
- Be accountable for servicing information to our operations managers and team leaders
Qualifications
- Solid experience in SQL
- Experience with Google BigQuery preferable
- Experience working with relational and non-relational data sources
- Experience using Google Looker Studio (formerly Data Studio), or similar products
- Data visualisation and data storytelling skills
- Familiarity with data modelling concepts
- Experience of requirements gathering and stakeholder management
- Knowledge of Google Sheets
- Familiarity with fundamental statistical concepts
- Highly diligent with exemplary attention to detail
- Strong communicator with ability to articulate complex technical subject matter to non-technical users
- Worked with data supporting a Contact Centre operational environment
What’s in it for you
- Huge opportunities for exposure & development as we scale up
- A competitive salary
- 25 days holiday plus Bank Holidays
- Life Insurance up to 4 x your salary
- Discounted healthcare and medical cash plans including a free Virtual GP service
- Private pension scheme
- Share options and Save As You Earn Scheme
- A range of Health & Wellbeing benefits including a confidential Employee Assistance Programme, Virtual fitness classes and wellness tools
- Discounts on UW products & services
- Access to conferences (e.g. NeurIPS, ICML)
You’ve got this far... Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!
Additional Information
So why pick UW? We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:
- An industry benchmarked salary. We’ll share it during your first conversation.
- Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
- Holiday trading- buy & sell up to 5 days holiday each year
- Electric Car salary sacrifice scheme through Tusker
- Discount on our services and you’ll also get access to 100s of rewards and discounts through Perkbox
- A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.
- Save as You Earn scheme.
- Family-friendly policies, designed to help you and your family thrive.
- Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and wellbeing apps.
- Belonging groups that help UW shape an even more inclusive future.
- A commitment to helping you develop your career journey through learning, coaching and new experiences
Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do. We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.
Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.
Data Analyst - Customer Operations employer: Utility Warehouse
At UW, we pride ourselves on fostering a vibrant and inclusive work culture where every team member is valued and empowered to make a difference. As a Data Analyst in our Business Intelligence team, you'll enjoy significant opportunities for professional growth, competitive benefits including a generous holiday allowance, and the flexibility of hybrid working arrangements. Join us in making a real social impact while enjoying a supportive environment that prioritises your well-being and career development.
StudySmarter Expert Advice🤫
We think this is how you could land Data Analyst - Customer Operations
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role at UW. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by diving deep into the company’s values and mission. Show us that you understand how your skills as a Data Analyst can contribute to our goal of making life easier for customers. Tailor your answers to reflect our unique business model.
✨Tip Number 3
Practice your data storytelling skills! Be ready to explain complex data insights in a way that even non-technical folks can grasp. We love seeing candidates who can bridge the gap between data and real-world applications.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of the UW community.
We think you need these skills to ace Data Analyst - Customer Operations
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Data Analyst role. Highlight your experience with SQL, Google BigQuery, and data visualisation tools like Looker Studio. We want to see how your skills align with our mission of putting people first!
Showcase Your Data Skills:Don’t just list your technical skills; demonstrate them! Include examples of how you've used data to drive decisions or improve processes in previous roles. We love seeing real-world applications of your expertise.
Be Personable:While we’re all about the numbers, we also value the human side of things. Use your application to show your personality and communication skills. Remember, you’ll be working closely with teams and stakeholders, so let us know how you connect with others!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re genuinely interested in joining our unique UW community!
How to prepare for a job interview at Utility Warehouse
✨Know Your Data Tools
Familiarise yourself with SQL, Google BigQuery, and Looker Studio before the interview. Be ready to discuss your experience with these tools and how you've used them to derive insights or build reports in previous roles.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled data-related challenges in the past. Think about specific situations where your analysis led to actionable insights or improved decision-making for a team or project.
✨Communicate Clearly
Practice explaining complex data concepts in simple terms. Since you'll be working with non-technical stakeholders, being able to articulate your findings clearly will demonstrate your ability to bridge the gap between data and business needs.
✨Understand the Company’s Mission
Research UW's unique business model and their focus on customer service. Be prepared to discuss how your role as a Data Analyst can contribute to their mission of making essential home services easier for customers.
