Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with queries via phone, email, and live chat.
- Company: Join UW, a company simplifying utilities with one bill for energy, broadband, mobile, and insurance.
- Benefits: Enjoy £26,800 salary, 33 days holiday, hybrid working, and discounts on services.
- Why this job: Be a front-line hero in a fast-paced environment, helping customers and making a difference.
- Qualifications: Strong communication skills, problem-solving ability, and a stable internet connection required.
- Other info: Diverse and inclusive workplace; we welcome applicants from all backgrounds.
The predicted salary is between 26800 - 37440 £ per year.
Overview
Salary: £26,800
Location: Selkirk – Ettrick Riverside, Dunsdale Rd, Selkirk TD7 5EB
Start date: TBC mid October
Hours: 40 hours across 5 days per week. Shifts across Monday to Friday 8:15am-5:45pm and 1 in 3 Saturdays 8:45am-4:30pm
Training and hybrid working
You\’ll be expected to attend training on site in the Selkirk office for an initial period of 8 weeks, at which point if you feel comfortable you can choose to move to hybrid working and work onsite a minimum twice a week for any required training and meetings.
8 weeks onsite training Monday to Friday only, hybrid thereafter Monday to Saturday.
Recruitment process
- Stage 1: Online Application
- Stage 2: Online Recruiter Interview
- Stage 3: Onsite Assessment Centres in Selkirk, being held on 18th, 19th and 22nd September 2025
Hi! We\’re UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!
We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.
Got your attention? Read on…
We put people first. It’s all about you.
We\\\’re excited to find great people for our Customer Service Advisor roles. People who want to join our team and build a career here at UW. Our CSAs are front-line heroes but this role isn\\\’t for everyone… take a moment to consider the following before you hit apply:
- Are you driven by giving an excellent customer service experience and pride yourself on exceeding customer expectations?
- Are you comfortable handling challenging, tough and emotive calls, where there is a lot to learn and things are always changing?
- Are you a problem solver, who enjoys helping customers with their questions and concerns?
- Can you remain calm under pressure and thrive in a fast-paced environment?
- Are you motivated by meeting goals and targets and can you demonstrate responsibility, integrity, and efficiency?
- Can you demonstrate patience, empathy, and possess emotional intelligence?
- Can you demonstrate good timekeeping and commitment?
If you answered yes to these questions, then you\\\’re just the kind of person we\\\’re looking for!
What you’ll do
You’ll utilise your problem solving and communication skills to support our prepayment customers through all queries and concerns that come up.
You’ll be the first point of contact for our customers across our multiple contact channels (mainly phone, but may also include email and live chat). You’ll be looking to resolve customer issues there and then – first call resolution is one of the key focuses of our team. You’ll offer new or additional services where appropriate. You’ll be helping customers with their bills and taking payments.
You’ll work towards KPIs such as first call resolution, Customer Ease Score, Average Handling Time and Quality & Compliance.
What you’ll need
We will supply the equipment needed for you to do the role but you will still need a stable and strong internet connection. Our minimum requirement for internet speed is 25 Mbps download and 4 Mbps upload.
A dedicated, quiet work space with a workstation, plenty of natural light, access to fresh air and no distractions. This cannot be a communal or shared space.
Don’t forget though, you’ll need to be currently residing in the UK with eligibility to live and work in the UK too.
Why UW?
We’ve got big ambitions, so there’s going to be plenty of challenges. There are also a lot of benefits:
- £26,800 per annum
- 33 days holiday inclusive of Bank Holidays (Bank holidays open 10am to 4pm)
- A full induction and all the kit you need to do your job
- Discount on our services and you get our coveted Cashback Card for free
- A matched contribution pension scheme and life assurance up to 4x your salary
- Employee Assistance Programme including free counselling and legal advice
- Free virtual GP service plus discounts on healthcare and medical cash plans
- Enhanced family-friendly policies, designed to help you and your family thrive
- Lots of opportunities to have fun with your team throughout the year, virtually and in person. You can also join our Belonging groups and help UW shape an even more inclusive future
- Ongoing learning, development and training to ensure you thrive in your role
Apply here!
You\\u2019ve got this far… Hit apply and we can\\\’t wait to hear from you. Worried you don\\\’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let\\u2019s chat!
Additional Information
Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.
We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.
Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.
#J-18808-Ljbffr
Customer Service Advisor employer: Utility Warehouse
Contact Detail:
Utility Warehouse Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with UW's mission and values. Understanding their commitment to customer service and how they aim to simplify utilities will help you align your responses during interviews, showcasing your enthusiasm for the role.
✨Tip Number 2
Prepare for the onsite assessment by practising common customer service scenarios. Think about how you would handle challenging calls or difficult customers, as demonstrating your problem-solving skills will be crucial in this role.
✨Tip Number 3
Showcase your ability to work under pressure by sharing specific examples from your past experiences. Highlight situations where you successfully managed high-stress environments while maintaining excellent customer service.
✨Tip Number 4
During your interview, emphasise your commitment to continuous learning and development. UW values ongoing training, so expressing your eagerness to grow within the company can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Advisor role. Focus on your problem-solving abilities, communication skills, and any previous customer service experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've exceeded customer expectations in the past and how you can contribute to UW's mission.
Prepare for the Online Interview: Research common interview questions for customer service roles and practice your responses. Be ready to discuss how you handle challenging calls and demonstrate your emotional intelligence.
Show Enthusiasm for the Role: In your application, express your excitement about the opportunity to work at UW. Highlight your motivation to meet goals and targets, and your commitment to providing excellent customer service.
How to prepare for a job interview at Utility Warehouse
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Highlight situations where you went above and beyond to meet customer needs, as this role is all about exceeding expectations.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've handled challenging situations in the past. Think of specific instances where you resolved issues effectively, especially under pressure, as this will show your capability to thrive in a fast-paced environment.
✨Exhibit Emotional Intelligence
During the interview, showcase your ability to empathise with customers. Share examples that demonstrate your patience and understanding, particularly when dealing with difficult calls or emotional situations.
✨Familiarise Yourself with the Company
Research UW and its mission to provide a seamless utility experience. Understanding their values and services will help you align your answers with what they are looking for in a Customer Service Advisor.
