Creative Resource Manager

Hi! We're UW. We're on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings! We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.

Job Summary

We’re looking for a Resource Manager to join the team. You’ll join us at a defining moment as we grow our internal creative capabilities and execute engaging work across our marketing areas including Brand, Partner, Customer, Digital, Events & Product.

As a Resource Manager at UW you will be responsible for:

• Prioritization: Ranking projects based on their business impact and the current capacity of the team.
• Briefing Management: Ensuring all briefs are clear, comprehensive, and aligned with team capacity while facilitating effective scoping.
• Briefing Integrity: Challenging briefs and pushing back where necessary to ensure high-quality output.
• Proactive Assessment: Identifying information gaps in incoming briefs and facilitating team syncs to gather necessary context and insights.
• Capacity Planning: Maintaining a comprehensive, high-level view of team bandwidth to anticipate over-capacity issues.
• Budget & Partner Oversight: Managing freelance spending and vendor relationships, including rate negotiations and quote approvals.
• Financial Tracking: Managing the end-to-end PO and invoice process and tracking P&Ls to ensure value for money on external talent.
• Stakeholder Diplomacy: Working across cross-functional teams to negotiate workloads and set realistic rollout goals.
• Expectation Management: Constructively deferring requests when necessary to ensure stakeholders feel heard and informed.
• Process Optimization: Autonomously fixing inefficient processes related to briefing or hour tracking.
• Conflict Resolution: Leading negotiations when multiple high-priority projects conflict to find solutions that satisfy the business and maintain quality.

Background

• 3-5 years of experience in Resource or Traffic Management, preferably within a busy internal marketing department or creative agency.
• Tools: Expert-level proficiency in project management and capacity planning software (Asana and Float experience is a major plus), as well as G Suite.
• Commercial Acumen: Experience in budget management, project cost tracking, and third-party supplier negotiations.
• Data Literacy: Ability to interpret utilization reports and billability metrics to inform business decisions.
• Communication: Exceptional verbal and written skills, with the ability to clearly explain complex resource constraints.

So why pick UW? We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:

• An industry benchmarked salary. We’ll share it during your first conversation.
• Annual discretionary performance based, annual bonus scheme.
• Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
• Holiday trading- buy & sell up to 5 days holiday each year.
• Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox.
• A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.
• Save as You Earn scheme.
• Family-friendly policies, designed to help you and your family thrive.
• Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and wellbeing apps.
• Electric Car salary sacrifice scheme through Tusker.
• Belonging groups that help UW shape an even more inclusive future.
• A commitment to helping you develop your career journey through learning, coaching and new experiences.

Apply here! You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!

Luke de Pledge will be your point of contact throughout the recruitment process. Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.