At a Glance
- Tasks: Drive the Cashback Card proposition and manage relationships with key partners.
- Company: Utility Warehouse, a forward-thinking company simplifying utilities for everyone.
- Benefits: Competitive salary, hybrid working, discounts, and career development opportunities.
- Other info: Inclusive workplace with a commitment to diversity and personal growth.
- Why this job: Join a mission-driven team and make a real impact in the financial services sector.
- Qualifications: Experience in payments, product management, and strong analytical skills required.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Commercial Manager- Cashback Card role at Utility Warehouse
Hi! We\'re UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings!
We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.
Got your attention? Read on…
We put people first. It’s all you..
The UW Cashback card is the jewel in our multi-service proposition. Each year, our customers earn over £12million in cashback through a network of partners and retailers. We know the Cashback card has even more potential to unlock and we\'re looking for a Commercial Manager to drive the proposition forwards. Here\'s what we\'re looking for you to bring:
- A strong background in payments, prepaid cards, or cashback/rewards programs with an understanding of the economics and profitability of a card product
- Experience in commercial product management, commercial negotiations, and/ or partnership management.
- Knowledge of card issuing, processing, and payment networks from both a technical and commercial perspective.
- A deep knowledge of the financial services regulatory environment and familiarity with applicable regulations (e.g., FCA regulations including Consumer Duty, financial promotions, AML/CTF).
- Experience of developing a compelling, long-term product direction, understanding market trends (especially in cards/rewards/payments), and identifying growth opportunities.
- Significant experience in vendor management, particularly with external suppliers or partners relevant to a cashback or card program.
- Experience working closely with Compliance and Legal teams within a regulated financial environment.
- You’ll be able to identify and mitigate operational, financial, and reputational risks associated with the card product.
- You can balance customer value with commercial sustainability, bringing an entrepreneurial approach to growing the CBC business
- Meticulous approach to reviewing complex legal and marketing documentation for accuracy and compliance.
- Data-driven mindset with ability to analyse performance and make evidence-based decisions. Proficiency in data manipulation and analysis to generate performance reports.
- Excellent stakeholder management and communication skills.
We work together. Your team and the people you will work with…
This role reports to the Financial Services Director and will closely with stakeholders across Product, Technology, Marketing, Legal & Compliance to drive the CBC business forwards.
We deliver progress. What you’ll do and how you will make an impact.
Commercial Management of the Cashback Card proposition:
- Managing, optimising, and growing our pre‑paid Cashback Card (CBC) program.
- Working with our CBC Product Manager and Engineering Squad to deliver the CBC roadmap.
- Working with marketing and customer service teams to communicate benefits, run campaigns, and support customer education.
- Managing relationships with key ecosystem partners, including card issuer, processor, Mastercard payment network, ID check provider, sanctions check provider, 3DS provider, and card manufacturer. This will include contract negotiations, account management and reporting.
- Negotiating commercial terms with partners to secure attractive cashback offers.
- Account management of partners
- Monitoring and optimising partner performance and resolving issues.
Compliance Management:
- Ensuring the CBC product is compliant with all relevant financial services regulations.
- Managing fraud and financial crime risks in collaboration with compliance and risk teams.
Reporting & Analytics:
- Collecting and analysing customer feedback (complaints data, customer panel data) as an input to developing and executing strategies to drive growth & retention
- Monitoring and reporting on performance metrics (activation rate, spend per card, load activity, cashback earned, fraud, and promotions).
So why pick UW?
We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:
- An industry benchmarked salary. We’ll share it during your first conversation.
- Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
- Electric Car salary sacrifice scheme through Tusker
- Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox
- A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.
- Family‑friendly policies, designed to help you and your family thrive.
- Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP. Our wellbeing app Unmind supports your mental health.
- Belonging groups that help UW shape an even more inclusive future.
- A commitment to helping you develop your career journey through learning, coaching and new experiences
Apply here!
You’ve got this far… Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!
Claire Fennell will be your point of contact throughout the recruitment process.
Additional Information
Not sure you meet all the requirements? Let us decide! Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do.
We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.
Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.
Referrals increase your chances of interviewing at Utility Warehouse by 2x
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Sales and Product Management
Commercial Manager- Cashback Card in City of London employer: Utility Warehouse
At Utility Warehouse, we prioritise our employees by fostering a dynamic and inclusive work culture that encourages personal and professional growth. As a Commercial Manager for the Cashback Card, you will benefit from a competitive salary, hybrid working options, and a range of perks including a free Cashback Card, health insurance, and a commitment to your career development. Join us in our mission to simplify utilities while enjoying a supportive environment that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Commercial Manager- Cashback Card in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products, especially the Cashback Card. Show us that you understand our mission and how you can contribute to our growth. Tailor your answers to highlight your relevant experience!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show you were engaged and interested.
✨Tip Number 4
Don’t hesitate to apply through our website! We’re looking for diverse backgrounds and experiences, so even if you don’t meet every single requirement, we want to hear from you. Your unique perspective could be just what we need!
We think you need these skills to ace Commercial Manager- Cashback Card in City of London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about the Cashback Card and how you can contribute to our mission at UW.
Tailor Your Experience:Make sure to highlight your relevant experience in payments, product management, or commercial negotiations. We’re looking for specific examples that demonstrate your skills and how they align with what we need.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to see why you’re a great fit for the Commercial Manager role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. We can’t wait to hear from you!
How to prepare for a job interview at Utility Warehouse
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand the Cashback Card product and its potential. Familiarise yourself with its features, benefits, and how it fits into UW's multi-service proposition. This will help you articulate your vision for the product and demonstrate your enthusiasm.
✨Showcase Your Commercial Acumen
Prepare to discuss your experience in managing commercial negotiations and partnerships. Be ready to share specific examples of how you've balanced customer value with business results in previous roles. This will highlight your entrepreneurial mindset, which is crucial for this position.
✨Understand Regulatory Requirements
Brush up on the financial services regulatory environment, especially FCA regulations. Be prepared to discuss how you’ve navigated compliance issues in past roles, as this knowledge is essential for ensuring the Cashback Card remains compliant and successful.
✨Data-Driven Decision Making
Since the role requires a strong data-driven mindset, come equipped with examples of how you've used data analysis to inform product decisions. Discuss any performance metrics you've monitored and how they influenced your strategies, showcasing your analytical skills.
