At a Glance
- Tasks: Create engaging digital content and experiences for 70,000+ Partners.
- Company: Join Utility Warehouse, a forward-thinking company focused on Partner enablement.
- Benefits: Enjoy a competitive salary, hybrid working, and a range of perks.
- Other info: Flexible working arrangements and a commitment to your career development.
- Why this job: Make a real impact by simplifying complex information into engaging resources.
- Qualifications: Experience in digital content creation and strong communication skills required.
This role works in close partnership with the Partner Performance Operations & Systems Specialist role, combining engaging digital experiences and content creation with the operational systems, workflows, reporting, and infrastructure that support scalable Partner enablement.
As a Partner Performance Content Specialist at Utility Warehouse you will be responsible for:
- Creating Engaging Content & Digital Experiences: Designing and developing practical, scalable content across multiple formats (e-learning, video, webinars, guides, toolkits, PDFs, onboarding resources, and interactive experiences) to drive confidence and activity across a network of 70,000+ Partners.
- Content Management & Quality Assurance: Owning the front-end positioning, user-testing, content organisation, and continuous improvement of digital content assets across Partner-facing platforms, aligning with the operational frameworks, publishing processes, and performance insights provided by the Operations & Systems Specialist.
- Driving Partner Performance: Building resources that help Partners improve real-world customer conversations, build momentum, and increase conversions. These resources sit within: The Partner Portal, Yoodli – our AI-powered conversation coach, AskMii – our AI chatbot.
- Cross-Functional Collaboration: Working closely with the Operations & Systems Specialist, stakeholders, trainers, and operational teams to translate complex business information into simple, actionable, and high-impact digital enablement experiences.
- Event & Campaign Support: Supporting live Partner experiences, performance-focused sessions, launches (current project: rebrand), and major network events throughout the year, including occasional evening or weekend travel.
Qualifications Required Skills and Experience:
- Digital Content Creation: Proven experience creating digital content across multiple formats with strong written communication skills and high attention to detail.
- Experience with Authoring Tools: Hands-on experience using e-learning authoring tools and digital content platforms.
- Information Simplification: The ability to translate complex, technical, or business-heavy information into simple, practical, and engaging resources.
- Project Management / Prioritisation Skills: Strong organisational skills with the ability to manage multiple priorities at pace in a fast-moving environment.
- Stakeholder & Partner: Comfortable working directly with a diverse range of stakeholders, Partners, Trainers, and external vendors.
- Data-Driven Iteration: Experience using operational reporting, engagement insights, learner behaviour data, and user feedback to continuously optimise content effectiveness and Partner learning experiences.
Skills / Competencies: We value individuals who enjoy simplifying the complex, creating highly engaging digital experiences, and building resources that drive real-world business growth.
- Agility & Pace: Ability to manage multiple projects simultaneously without compromising on quality or accuracy.
- User-Centric Design: Focusing on the Partner's needs to ensure content is accessible, easy to navigate, and actionable.
- Collaborative Communication: Building trust across internal teams, trainers, and speakers to align on common enablement goals.
- Tech Literacy: Quickly mastering new digital tools, platforms, and AI-driven technologies.
Benefits:
- An industry benchmarked salary. We’ll share it during your first conversation.
- Annual discretionary performance based, annual bonus scheme.
- Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
- Holiday trading.
- Discount on our services and you get our coveted Cashback Card for free.
- You’ll also get access to 100s of rewards and discounts through Perkbox.
- A matched contribution pension scheme and life assurance up to 4x your salary.
- You can also access free mortgage advice and a financial wellbeing tool.
- Save as You Earn scheme.
- Family-friendly policies, designed to help you and your family thrive.
- Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and Our wellbeing app.
- Electric Car salary sacrifice scheme through Tusker.
- Belonging groups that help UW shape an even more inclusive future.
- A commitment to helping you develop your career journey through learning, coaching and new experiences.
Equal Employment Opportunity: We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered. Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.
Partner Performance Content Specialist in City of Westminster employer: Utility Warehouse
Utility Warehouse is an exceptional employer that prioritises employee growth and well-being, offering a hybrid working model and a range of benefits including a competitive salary, performance-based bonuses, and flexible working arrangements. Our inclusive work culture fosters collaboration and innovation, empowering you to create engaging digital content that drives real-world impact for over 70,000 Partners. With a commitment to professional development and a supportive environment, Utility Warehouse is the ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Performance Content Specialist in City of Westminster
✨Dive into Digital Learning Communities
Join online forums and communities focused on digital education, like EdTech Meetups or LinkedIn groups. Engage actively—share ideas and insights, and you'll not only learn a ton but also connect with potential employers and thought leaders in the industry.
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Create content that demonstrates your understanding of digital learning—think blogs, videos, or even free online workshops. This could catch the eye of companies like Utility Warehouse looking for innovative thinkers. Plus, it’s a great way to practice your presentation skills!
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We think you need these skills to ace Partner Performance Content Specialist in City of Westminster
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at Utility Warehouse, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
Tailor Your CV to the Role:Your CV is your first impression, so let's make it count! Focus on your skills directly related to digital learning, such as course development, learning management systems, and data analysis. Be sure to show measurable results from your past roles to demonstrate your impact and effectiveness.
Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of Utility Warehouse and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at Utility Warehouse
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that Utility Warehouse might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
✨Showcase Your Creativity in Lesson Design
Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at Utility Warehouse.
✨Brush Up on Educational Trends
Stay in the loop with the latest trends in digital education, like gamification or personalised learning experiences. This will help you engage in meaningful discussions during the interview and demonstrate your passion for the field.
✨Prepare for Collaborative Scenarios
Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
