At a Glance
- Tasks: Lead UX design for impactful products, creating seamless user experiences.
- Company: Join UW, a forward-thinking company revolutionising utility services.
- Benefits: Competitive salary, flexible working, share options, and health benefits.
- Other info: Dynamic team culture with opportunities for mentorship and career growth.
- Why this job: Make a real difference in user experience while growing your design skills.
- Qualifications: 3+ years in UX/Product design with strong research and collaboration skills.
The predicted salary is between 50000 - 65000 £ per year.
Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings! We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.
We put people first. It’s all about you. We're looking for a Senior UX Designer at UW, to own design work for complex or high-impact product areas with confidence and autonomy. You will demonstrate strong craft and collaboration skills and are trusted to deliver quality experiences with minimal oversight.
As a Senior UX Designer, you will contribute to defining product strategy through user insight and design direction, ensuring your team’s work aligns with user needs and business outcomes. You guide less experienced designers, helping them grow through feedback, mentoring, and example. You advocate for the user and represent design in cross-functional discussions, helping others understand the value of good design.
Within this role you will be building the design framework that underpins every product and service at Utility Warehouse. As part of a major digitalisation programme, you’ll work closely with service designers, product teams across energy, broadband, mobile, insurance and cashback, and partners in product, data and engineering.
You’ll lead the end-to-end experience across digital and offline touch points, creating consistency at scale through clear design patterns, frameworks and standards. You’ll drive adoption of a unified design language, enable collaboration, and support designers in your team. This includes setting guidelines, organising design assets, and maintaining documentation to prevent experience drift. You’ll coach teams to think beyond individual products, embed service design as a lasting capability, and help shift design from a reactive function to a strategic partner, shaping processes, measuring impact, and influencing a long‑term transformation across the organisation.
You are integral in defining team goals and ensuring proposed work aligns with them. You drive prioritisation within your team to best achieve these outcomes. You lead design across complex user flows and multi-platform experiences, looking holistically at the user’s experience beyond just the touch points in your immediate remit. You use data and insights to influence product direction and educate others on user and business trade‑offs.
Core skills and experience we're looking for:
- 3yrs+ experience UX/ Product Designer with a solid understanding of full‑cycle user-centred design (Research, UX&UI)
- Best‑in‑class design, wireframe (low and high fidelity) and prototyping skills
- Demonstrable experience of applying a range of research methodologies to drive reliable insights
- Experience of leading design across complex user flows and multi-platform experiences
- Understands, assesses against and can explain WCAG guidelines and accessibility considerations
- High levels of prioritisation skills with the ability to focus and drive the right work at the right time
- Experience of leading initiatives that improve how the UX or product team operates
- Ability to facilitate large‑scale meetings and cross‑team workshops
- Delivers high quality design outcomes across multiple work streams
- Operates autonomously across multiple initiatives
- Deep understanding of domain/user segments and KPIs
- Uses data and insights to influence product direction
- Experience of giving feedback and guiding junior team members to improve their craft
We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:
- An industry‑benchmarked salary.
- Share Options and Save as You Earn scheme.
- Flexible working — remote‑first with access to hot desks across the UK and a central London hub.
- Work‑from‑anywhere policy for up to 2 weeks per year.
- Discounts on our services and a free Cashback Card.
- Matched‑contribution pension scheme and life assurance up to 4x salary.
- Family‑friendly policies designed to help you and your family thrive.
- Discounted private health insurance, Employee Assistance line and free Virtual GP.
- Belonging groups helping shape an inclusive future.
- A commitment to learning and progression through our Career Development Framework with regular review and promotion cycles.
Senior UX Designer in Cardiff employer: Utility Warehouse
Utility Warehouse is an exceptional employer that prioritises employee development and a collaborative work culture. With a hybrid work model based in Greater London, employees enjoy the flexibility of remote work while benefiting from engaging in-person interactions. The company fosters growth opportunities through continuous learning and encourages innovative contributions to enhance Partner experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Senior UX Designer in Cardiff
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Utility Warehouse for a Senior UX Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Utility Warehouse before they go live!
We think you need these skills to ace Senior UX Designer in Cardiff
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Senior UX Designer at Utility Warehouse, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Utility Warehouse does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Utility Warehouse. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Utility Warehouse.
How to prepare for a job interview at Utility Warehouse
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Utility Warehouse, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Utility Warehouse might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Utility Warehouse!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Utility Warehouse is looking for.
