Resource Planning Analyst (18 month contract)

Resource Planning Analyst (18 month contract)

• Contract
• Employment Status: FTC – Full-Time

Hi! We\’re UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile, and insurance, along with significant savings!

We aim to double in size as we help more people save time and money. Big ambitions, driven by people like you.

We put people first. It’s all about you.

The Resource & Planning department plays a vital role in the daily and future operations of the business, from understanding contact demand and business sizing three years ahead to executing daily plans.

You should have experience in resource planning, workforce management, capacity planning, or a similar analytical role.

Must be highly numerical, with experience analyzing large and complex data sets to identify trends and patterns.

Strong communication skills are essential to engage effectively with stakeholders at all levels.

Proficiency in Excel and Google Sheets is highly desirable.

Experience with forecasting and forecast methodologies is highly desirable.

Experience working with the NICE eWFM system, with an in-depth understanding of its setup and processes, is preferred.

This is an 18-month hybrid contract role, working from one of our London hubs two days a week.

Team and Responsibilities

As an Analyst in the Forecast & Scheduling team, you will be responsible for forecasting, planning, and scheduling multiple workstreams to ensure business targets are met and risks or opportunities are identified early.

Key Responsibilities:

1. Collaborate with the Forecast and Scheduling Manager to develop detailed tactical forecasts for the next five weeks, monitoring trends and assessing the impact of marketing and change initiatives.
2. Create up-to-date forecasts to optimize FTE scheduling, ensuring service levels meet customer expectations, utilizing NICE eWFM for team and business event scheduling.
3. Maintain capacity plans, reflecting shrinkage, performance targets, current FTE data, and future requirements.
4. Serve as the primary contact for resource planning queries, conducting regular meetings with business units to discuss plans, performance, and potential adjustments.
5. Work closely with the Service Delivery Team to review scheduling effectiveness and implement improvements.
6. Perform ad-hoc data analyses as requested by operational teams and management.

Why Choose UW?

We have ambitious goals and offer numerous benefits:

• Industry-competitive salary (discussed during your first interview)
• Share Options and Save as You Earn schemes
• Hybrid working model with two days in the office
• Discounts on our services and a free Cashback Card
• Matched pension contributions and life assurance up to 4x salary
• Family-friendly policies and support for work-life balance
• Discounted private health insurance, Employee Assistance Line, and Virtual GP
• Inclusive belonging groups shaping our future
• Ongoing development and growth opportunities

Apply Now!

If you’re interested, click apply! We welcome applications from diverse backgrounds. Nicola Dorrington will be your contact throughout the process.

Unsure if you meet all criteria? Don’t worry — apply anyway! We value diversity and inclusion and are committed to supporting your needs.

Note: Successful candidates will undergo a background check, and incomplete or unsatisfactory checks may result in withdrawal of the offer.

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