Job Description
This role works in close partnership with the Partner Performance Operations & Systems Specialist role, combining engaging digital experiences and content creation with the operational systems, workflows, reporting, and infrastructure that support scalable Partner enablement.
As a Partner Performance Content Specialist at Utility Warehouse you will be responsible for:
Creating Engaging Content & Digital Experiences
Designing and developing practical, scalable content across multiple formats (e-learning, video, webinars, guides, toolkits, PDFs, onboarding resources, and interactive experiences) to drive confidence and activity across a network of 70,000+ Partners.
Content Management & Quality Assurance
Owning the front-end positioning, user-testing, content organisation, and continuous improvement of digital content assets across Partner-facing platforms, aligning with the operational frameworks, publishing processes, and performance insights provided by the Operations & Systems Specialist.
Driving Partner Performance
Building resources that help Partners improve real-world customer conversations, build momentum, and increase conversions. These resources sit within:
- The Partner Portal
- Yoodli – our AI-powered conversation coach
- AskMii – our AI chatbot
Cross-Functional Collaboration
Working closely with the Operations & Systems Specialist, stakeholders, trainers, and operational teams to translate complex business information into simple, actionable, and high-impact digital enablement experiences.
Event & Campaign Support
Supporting live Partner experiences, performance-focused sessions, launches (current project: rebrand), and major network events throughout the year, including occasional evening or weekend travel.
Qualifications
Required Skills and Experience:
Digital Content Creation
Proven experience creating digital content across multiple formats with strong written communication skills and high attention to detail.
Experience with Authoring Tools
Hands-on experience using e-learning authoring tools and digital content platforms.
Information Simplification
The ability to translate complex, technical, or business-heavy information into simple, practical, and engaging resources.
Project Management / Prioritisation Skills
Strong organisational skills with the ability to manage multiple priorities at pace in a fast-moving environment.
Stakeholder & Partner
Comfortable working directly with a diverse range of stakeholders, Partners, Trainers, and external vendors.
Data-Driven Iteration
Experience using operational reporting, engagement insights, learner behaviour data, and user feedback to continuously optimise content effectiveness and Partner learning experiences.
Skills / Competencies
We value individuals who enjoy simplifying the complex, creating highly engaging digital experiences, and building resources that drive real-world business growth.
- Agility & Pace – Ability to manage multiple projects simultaneously without compromising on quality or accuracy.
- User-Centric Design – Focusing on the Partner's needs to ensure content is accessible, easy to navigate, and actionable.
- Collaborative Communication – Building trust across internal teams, trainers, and speakers to align on common enablement goals.
- Tech Literacy – Quickly mastering new digital tools, platforms, and AI-driven technologies.
Benefits
- An industry benchmarked salary. We’ll share it during your first conversation.
- Annual discretionary performance based, annual bonus scheme.
- Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
- Holiday trading.
- Discount on our services and you get our coveted Cashback Card for free. You’ll also get access to 100s of rewards and discounts through Perkbox.
- A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.
- Save as You Earn scheme.
- Family-friendly policies, designed to help you and your family thrive.
- Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and Our wellbeing app.
- Electric Car salary sacrifice scheme through Tusker.
- Belonging groups that help UW shape an even more inclusive future.
- A commitment to helping you develop your career journey through learning, coaching and new experiences.
Equal Employment Opportunity
We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.
Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.
