At a Glance
- Tasks: Lead UX research to shape product strategy and enhance user experience.
- Company: Join UW, a forward-thinking company simplifying utilities for everyone.
- Benefits: Competitive salary, performance bonuses, flexible work options, and generous holiday.
- Other info: Embrace challenges in a dynamic environment with opportunities for growth.
- Why this job: Make a real impact by advocating for users and driving innovative solutions.
- Qualifications: 5+ years in UX research with strong communication and strategic skills.
The predicted salary is between 60000 - 70000 € per year.
Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings! We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.
The challenge for our customers and Partners, UW just needs to work – there when you need it, and invisible when you don’t. Just like flicking a switch.
We are looking for a Senior UX Researcher who is a strong advocate for the user and a highly self‑directed leader. You are an excellent communicator, capable of turning dry data into compelling narratives that motivate teams.
You will act as a key strategic partner to Product, Design, and Engineering teams. Beyond your direct project work, you will elevate the research practice across the wider team by mentoring associate and mid‑level researchers. You’ll work closely with cross‑functional stakeholders and leadership to drive alignment on user needs and foster a culture of user‑centric thinking.
You will lead end‑to‑end research for complex, often ambiguous problem spaces. Your responsibilities will include:
- Research Strategy & Planning: Partnering with leaders to define learning objectives and shaping the long‑term product vision.
- Methodology Selection: Designing comprehensive research plans using the right mix of qualitative and quantitative methods.
- Execution & Synthesis: Translating raw findings into concrete, strategic recommendations that directly influence design and product requirements.
- Stakeholder Management: Presenting findings to leadership and using storytelling to build empathy for the user.
- Championing the value of UX research and improving team tooling, templates, and research operations.
It’s all about you...
- 5+ years of dedicated experience in UX Research within a product development environment.
- Deep methodological expertise across a versatile toolkit of generative and evaluative research methods.
- Strategic impact with a proven track record of shaping product strategy and roadmaps.
- Expert facilitation skills, moderating sessions with high empathy to uncover deep user needs.
- Complex synthesis skills to distill diverse data into actionable frameworks, journeys, and personas.
So why pick UW? We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:
- Competitive salary: We benchmark against the industry and will share the salary openly during our first conversation.
- Performance bonus: An annual discretionary bonus ranging from 15-40%.
- Work‑life balance: We offer an optional four‑day working week (90% pay for 90% impact).
- Work from anywhere: You can work abroad for up to three weeks, twice every tax year.
- Holiday: 25 days plus.
Senior UX Researcher in London employer: Utility Warehouse Limited
At UW, we pride ourselves on being an exceptional employer that champions user-centric innovation while fostering a collaborative and inclusive work culture. As a Senior UX Researcher, you will not only have the opportunity to lead impactful research initiatives but also mentor fellow researchers, all within a dynamic environment that values work-life balance and offers unique benefits like a four-day working week and the flexibility to work from anywhere. Join us in our mission to simplify utilities for our customers and be part of a team that is committed to personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Senior UX Researcher in London
✨Tip Number 1
Network like a pro! Reach out to current employees at UW on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for your application process. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by diving deep into UW's mission and values. Show us how your experience aligns with our goals of simplifying utilities for customers. Tailor your stories to highlight your user-centric approach!
✨Tip Number 3
Practice your storytelling skills! When discussing your past projects, focus on how you turned data into actionable insights. We want to see how you can advocate for users and influence product decisions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of the UW team!
We think you need these skills to ace Senior UX Researcher in London
Some tips for your application 🫡
Show Your Passion for UX Research:When you're writing your application, let your enthusiasm for UX research shine through! Share specific examples of how you've advocated for users in past projects and how that aligns with our mission at UW.
Tailor Your Application:Make sure to customise your CV and cover letter to highlight the skills and experiences that are most relevant to the Senior UX Researcher role. We want to see how your background fits into our vision of simplifying utilities for our customers.
Be Clear and Concise:We appreciate clarity! Use straightforward language and avoid jargon where possible. Present your ideas in a way that’s easy to digest, just like we aim to make utilities for our customers.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Utility Warehouse Limited
✨Know Your User-Centric Approach
Make sure you can articulate your user-centric philosophy clearly. Prepare examples of how you've advocated for users in past projects, and be ready to discuss how you would apply that thinking at UW.
✨Showcase Your Methodological Expertise
Be prepared to dive deep into your methodological toolkit. Highlight specific qualitative and quantitative methods you've used, and explain how they shaped your research outcomes. This will demonstrate your strategic impact on product development.
✨Master the Art of Storytelling
Since you'll need to present findings to leadership, practice turning complex data into compelling narratives. Use storytelling techniques to build empathy for users, making your insights relatable and actionable.
✨Engage with Cross-Functional Teams
Research how UW's Product, Design, and Engineering teams collaborate. Be ready to discuss how you would foster alignment on user needs and elevate the research practice across the team, showcasing your leadership and mentoring skills.
