Product Manager - Multi Service Management Platform in London

Hi! We’re UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings! We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you.

We put people first. It’s all about you.

We are looking for a curious, resilient Product Manager with a growth mindset who loves solving tricky puzzles. In this role, that means navigating our complex, integrated core platform, Equinox, and acting as the vital "translator" between our autonomous product teams and commercial stakeholders. You are someone who communicates clearly, collaborates naturally, and knows how to build strong relationships. You aren't afraid to constructively challenge asks when needed, using customer research and data to back up your decisions.

You will be joining our Platforms Product team, working in a highly collaborative, cross-functional squad alongside Engineers, Data Specialists, Finance and Operational teams. Delivering a seamless multi-service experience for our customers means solving problems across four different industries. At the heart of this is Equinox, our long-standing core platform. It's complex, and it supports many of our key business processes and customer journeys. Your squad’s mission is to make working with Equinox predictable, efficient, transparent, and strategically aligned. You’ll act as the key "translator" between our autonomous product teams, commercial stakeholders, and the core Equinox team, while championing modernisation over time.

You will drive the delivery and alignment of the Equinox product roadmap, helping to create a productive working environment where we continuously release customer and business value. In this role, you will:

• Create a consistent "front door" for Equinox: Establish a clear, repeatable way for product teams and stakeholders to engage with the team, making it easy for everyone to see what's possible, what's not, and why.
• Improve delivery efficiency: Make sure the engineering team gets consistent, high-quality information (clear specs, scope, acceptance criteria, and dependency mapping).
• Run great agile processes: Help break down large, complex platform tasks into smaller, deliverable slices that create quick, measurable value.
• Be the Equinox champion: Build a deep understanding of the business processes enabled by Equinox, and work with subject matter experts to improve documentation—reducing "tribal knowledge" across the business.
• Advocate for modernisation: Actively support moving processes from legacy systems into next-generation capabilities, making the cost, benefit, and risk picture crystal clear for leadership.
• Drive impact and outcomes: Own key product KPIs and OKRs for your area, building and executing quarterly plans (with a 3-to-6 month view) that keep our business moving forward.

To feel right at home in this role, you’ll bring:

• Product Management experience: A proven track record of managing the full product lifecycle for a complex integrated platform, from discovery to launch in a cross‑functional squad.
• Technical and data mastery: The ability to write clear, simple specifications and user acceptance criteria, alongside hands‑on experience using product analytics (like Mixpanel or Google Analytics) to guide your decisions.
• Roadmap and backlog expertise: Experience owning and prioritising a 3-to-6 month roadmap and keeping a healthy, tidy backlog using frameworks like RICE or MoSCoW.
• Platform experience: Solid experience working with core platform products and navigating complex, integrated systems.
• Commercial and customer focus: Strong commercial awareness—connecting feature development to revenue and cost‑saving—and a habit of using customer research to define problems.

So why pick UW? We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:

• Competitive salary: We benchmark against the industry and will share the salary openly during our first conversation.
• Performance bonus: An annual discretionary bonus ranging from 15‑40%.
• Work‑life balance: Flexible hybrid working. We offer an optional four‑day working week (90% pay for 90% impact).
• Work from anywhere: You can work abroad for up to three weeks, twice every tax year.
• Holiday: 25 days plus bank holidays (increasing with tenure), with the option to trade up to five days each year.
• UW discounts: Save on our services and get a free Cashback Card.
• Future planning: Matched‑contribution pension scheme and life assurance (up to 4x salary).
• Family first: Policies designed to help you and your family thrive.
• Flexible benefits: An allowance for private health insurance, dental insurance, or gym membership.
• Sabbaticals: An eight‑week paid sabbatical after four years of service.
• Growth: A dedicated learning and development budget and bi‑annual promotion cycles.
• Inclusion: Join belonging groups that help shape our culture.
• Events: Company‑wide celebrations including the ‘Great Big Get Together’ and our ‘Good Hearted Go-Getter Awards’.

We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

We encourage applications from a wide range of backgrounds, respecting the fact that many qualified candidates may be hesitant to apply if they think they may not meet every qualification. Please let us know if you need any adjustments or additional support in the application process.

Background checks are an integral part of the recruitment process. If you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks could lead to withdrawal of an offer of employment.