Commercial Analyst - Telecoms

Hi! We're UW. We’re on a mission to take the headache out of utilities by providing them all in one place. One bill for energy, broadband, mobile and insurance and a whole lot of savings! We’re aiming to double in size as we help more people to stop wasting time and money. Big ambitions, to be delivered by people like you. Got your attention? Read on…

We put people first. It’s all about you. As our new Telecoms Commercial Analyst, you’ll be the analytical heartbeat of our telecoms team. In a nutshell, this role is all about making our broadband and mobile services a commercial success—using smart data analysis to help us shape pricing, spot growth opportunities, and tackle day‑to‑day commercial challenges. You’re curious, proactive, and love asking "why" to help us look past the obvious and drive growth. You've got a real hands‑on, can‑do attitude, meaning you're just as happy sorting out operational tasks and quick commercial queries as you are diving deep into a spreadsheet. You're a natural at turning tricky, complex numbers into simple, clear ideas that anyone can understand, and you thrive when working with a team to solve everyday commercial puzzles.

What you'll get up to at Utility Warehouse...

• Track performance: Keep a close eye on how our broadband and mobile services are performing day‑to‑day. You'll dig into the data to spot key trends, flag any drivers of growth or sudden risks, and turn raw numbers into clear, actionable insights for our regular trading reviews so the business always knows what's driving our performance.
• Support big decisions: Work closely with our Marketing and Product teams to shape and support exciting campaigns and customer offers. You'll help pull the data to validate new campaign ideas, model their expected performance, and track the real‑world results so we know exactly what hits the mark.
• Build pricing and packages: Help us model and build new bundle ideas with our Finance colleagues to make sure they're a no‑brainer for customers.
• Watch the market: Keep tabs on competitor pricing and deals so we always stay one step ahead.
• Tackle exciting projects: Help with everything from new product launches to customer migrations and daily operational challenges.

Here’s what your onboarding journey looks like over your first 90 days:

• Days 1–30 (Understand & Learn): Ground yourself in UW's unique multi‑service model, master our core telecoms metrics, get comfortable with our databases, and complete a competitor audit.
• Days 31–60 (Collaborate & Support): Take the lead on compiling our weekly trading reviews, measure our latest marketing campaigns, and collaborate with Finance on pricing models.
• Days 61–90 (Contribute & Own): Autonomously lead key project workstreams, present your insights to stakeholders, and run a proactive deep‑dive into a data trend of your choice.

You’ll be joining our lively Commercial Telecoms team, working side‑by‑side with our Telecoms Commercial Manager. This isn't about sitting alone in a silo; you’ll be a key partner across the wider business, working regularly with Marketing, Finance, Data and Product. Your team's purpose is to make sure our broadband and mobile services are a roaring success, turning raw numbers into smart, simple ideas that everyone can act on.

Qualifications:

• 1 to 2 years of experience in a commercial or analytical role, ideally within telecoms, utilities, or another subscription‑based business model.
• A data‑driven mindset – you love diving into numbers to investigate performance, crack business problems, and uncover commercial truths.
• Superb Excel skills – spreadsheets are a doddle for you! If you already know your way around SQL and Looker, that's brilliant (if not, we'll teach you!), and you're keen to play with AI tools to supercharge and speed up your analysis.
• An adaptable, hands‑on attitude – you are highly capable with complex data but just as happy rolling up your sleeves to handle quick operational tasks or ad‑hoc commercial queries.
• Great communication & collaboration – you can easily translate technical data insights into clear, actionable ideas for non‑technical stakeholders, and you're confident working cross‑functionally with friendly teams across Commercial, Marketing, Finance, and Product to challenge assumptions and make things happen.

So why pick UW? We’ve got big ambitions so there’s going to be plenty of challenges. There are also a lot of benefits:

• An industry benchmarked salary. We’ll share it during your first conversation.
• Performance bonus: An annual discretionary bonus ranging from 15‑40 %.
• Hybrid working, with 2 days in the office. (We’re definitely open to discussing flexible working arrangements)
• Electric Car salary sacrifice scheme through Tusker.
• Discount on our services and you’ll also get access to 100s of rewards and discounts through Perkbox.
• A matched contribution pension scheme and life assurance up to 4× your salary.
• You can also access free mortgage advice and a financial wellbeing tool.
• Family‑friendly policies, designed to help you and your family thrive.
• Discounted private health insurance, access to an Employee Assistance line and a free Virtual GP.
• Our wellbeing app Unmind supports your mental health.
• Belonging groups that help UW shape an even more inclusive future.
• A commitment to helping you develop your career journey through learning, coaching and new experiences.

Apply here! You’ve got this far... Hit apply - we can’t wait to hear from you! Worried you don’t hit all the criteria? We welcome applications from diverse and varied backgrounds so get your application in and let’s chat!

Claire Fennell will be your point of contact throughout the recruitment process. Not sure you meet all the requirements? Research shows that women and members of other underrepresented groups tend not to apply for jobs if they think they may not meet every qualification, when in fact they often do. We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.

Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.