At a Glance
- Tasks: Drive motor insurance strategy and manage product performance while collaborating with diverse teams.
- Company: Join a forward-thinking company that values inclusivity and innovation.
- Benefits: Enjoy competitive salary, flexible work options, and generous holiday allowance.
- Other info: Dynamic environment with opportunities for growth and a focus on work-life balance.
- Why this job: Make a real impact in the insurance industry while developing your career.
- Qualifications: Expertise in motor insurance and strong product management skills required.
The predicted salary is between 60000 - 70000 £ per year.
In this role, you will be a commercial expert with the analytical thinking and negotiation skills required to influence stakeholders and drive results. You’ll demonstrate sound judgment and empathy when handling complex customer escalations, ensuring fair outcomes are always at the heart of what we do.
As our Motor Insurance Category Manager, you will take ownership of the product's performance and strategic direction. You will make an impact by:
- Defining the roadmap: Collaborating with technical teams to turn business goals into user stories and features.
- Ensuring Governance: Leading Annual Product Reviews and ensuring we meet all regulatory standards.
- Managing Performance: Balancing target financial results with the delivery of good customer outcomes.
- Strategic Research: Conducting market research to support the wider insurance strategy.
- Supplier Management: Managing contracts, service levels, and performance of our insurance partners.
- Resolving Escalations: Acting as the final point of escalation for high-stakes complaints and FOS disputes.
You will join our Commercial team, acting as the subject matter expert for all motor insurance products. You will work closely with our Product and Engineering squads to build the product roadmap, and collaborate with Customer Service Operations, Compliance, and Technology teams to resolve complex queries and deliver a seamless experience for our members.
Qualifications
- Deep Motor Insurance Knowledge: Expert-level understanding of policy wordings, underwriting rules, and the trading environment.
- Product Management Experience: Proven ability to manage the insurance product lifecycle and define strategy.
- Governance Expertise: A strong grasp of financial services regulations, including Fair Value Assessments and Product Reviews.
- Technical Acumen: Experience working with Product/Engineering squads to translate insurance concepts into technical requirements.
- Insurer Relations Management: Experience negotiating with and managing third-party insurers or reinsurers.
- FOS Knowledge: In-depth experience with the Financial Ombudsman Service complaint and dispute process.
- Data Analysis: Proficiency in interpreting sales, claims, and financial data to inform strategy.
Benefits
- Competitive salary: We benchmark against the industry and will share the salary openly during our first conversation.
- Performance bonus: An annual discretionary bonus ranging from 15-40%.
- Work-life balance: We offer an optional four-day working week (90% pay for 90% impact).
- Work from anywhere: You can work abroad for up to three weeks, twice every tax year.
- Holiday: 25 days plus bank holidays (increasing with tenure), with the option to trade up to five days each year.
- UW discounts: Save on our services and you’ll also get access to 100s of rewards and discounts through Perkbox.
- Future planning: Matched-contribution pension scheme and life assurance (up to 4x salary).
- Family first: Policies designed to help you and your family thrive.
- Flexible benefits: An allowance for private health insurance, dental insurance, or gym membership.
- Sabbaticals: An eight-week paid sabbatical after four years of service.
- Growth: A dedicated learning and development budget and bi-annual promotion cycles.
- Inclusion: Join belonging groups that help shape our culture.
- Events: Company-wide celebrations including the ‘Great Big Get Together’ and our ‘Good Hearted Go-Getter Awards’.
Equal Opportunity
We provide equal opportunities, a diverse and inclusive work environment, and fairness for everyone. You are welcome to apply no matter your age, disability, gender, marriage or civil partnership status, pregnancy and maternity status, race, religion or belief, or sexual orientation. Please don’t be afraid to ask about what we can do to support your needs. All requests will be carefully and fairly considered.
Please note, if you are successful and offered a role at UW, you will be subject to a background check. Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment.
Category Manager - Motor Insurance employer: Utility Warehouse Limited
As a leading employer in the insurance sector, we pride ourselves on fostering a collaborative and inclusive work culture that prioritises employee well-being and professional growth. Our competitive benefits, including an optional four-day working week, generous holiday allowance, and a dedicated learning budget, empower our team to thrive both personally and professionally. Join us in our vibrant location where you can make a meaningful impact while enjoying flexibility and support for your family.
StudySmarter Expert Advice🤫
We think this is how you could land Category Manager - Motor Insurance
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who might know about opportunities at our company. A friendly chat can often lead to insider info that you won’t find on job boards.
✨Tip Number 2
Prepare for interviews by diving deep into our products and services. Understand the ins and outs of motor insurance and be ready to discuss how your experience aligns with our goals. Show us you’re not just a fit, but the perfect fit!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in our minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and making an impact in the motor insurance space.
We think you need these skills to ace Category Manager - Motor Insurance
Some tips for your application 🫡
Show Your Expertise:Make sure to highlight your deep knowledge of motor insurance in your application. We want to see how your experience aligns with the role, especially when it comes to policy wordings and underwriting rules.
Be Data-Driven:Since this role involves a lot of data analysis, don’t shy away from showcasing your analytical skills. Share examples of how you've used data to inform strategy or improve product performance in the past.
Tailor Your Application:Take the time to tailor your application to our specific needs. Mention your experience with governance and regulatory standards, as well as any relevant supplier management skills. We love seeing candidates who understand our business!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Utility Warehouse Limited
✨Know Your Stuff
Make sure you brush up on your motor insurance knowledge. Understand policy wordings, underwriting rules, and the trading environment inside out. This will not only help you answer questions confidently but also show that you're genuinely interested in the role.
✨Showcase Your Analytical Skills
Prepare to discuss how you've used data analysis in previous roles. Be ready to share specific examples of how you've interpreted sales, claims, or financial data to inform strategy. This will demonstrate your analytical thinking and how it can drive results.
✨Master the Art of Negotiation
Since you'll be managing relationships with insurers, think of examples where you've successfully negotiated contracts or resolved disputes. Highlight your negotiation skills and how they led to positive outcomes for all parties involved.
✨Empathy is Key
Be prepared to talk about how you've handled complex customer escalations in the past. Show that you understand the importance of empathy and sound judgment in ensuring fair outcomes, especially when dealing with high-stakes complaints.
