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- Tasks: Support Account Managers and handle client queries in a fast-paced energy environment.
- Company: Join a rapidly growing energy company with a focus on client delivery.
- Benefits: Competitive salary, dynamic work culture, and opportunities for growth.
- Why this job: Make a real difference by delivering high-quality service to clients.
- Qualifications: Experience in the energy sector and strong organisational skills are essential.
- Other info: Fast-paced role with plenty of opportunities to learn and grow.
The predicted salary is between 28800 - 43200 £ per year.
Our client, a rapidly growing energy company, is looking for a Client Support Executive to join their Client Delivery team. As a Client Support Executive, you’ll support Account Managers by handling day-to-day administration and operational queries across a portfolio of clients. You’ll manage supplier and contract queries, change-of-tenancy tasks, meter and billing issues, and identify anomalies, ensuring a customer-focused, high-quality service at all times. This is a busy, high-volume role, so energy industry experience is essential, along with strong organisational skills and a proactive approach. Apply today!
Key responsibilities for the Client Support Executive:
- Support the Account Managers in managing client utilities and queries.
- Ensure all account management and administrative activities are delivered on time.
- Set up new client meters, validate data, issue termination notices, and monitor supplier objections.
- Manage utility queries including meter reads, billing errors, incorrect information, reconciliations, and complaints.
- Identify anomalies or missing information and ensure timely resolution across all accounts.
- Liaise with clients on overdue debt, support supplier performance reviews, and assist with tender exercises.
- Maintain accurate portfolio reporting and provide ad-hoc analysis when required.
- Deliver excellent customer service to clients.
Skills and experience required for the Client Support Executive:
- Energy/utilities industry experience is essential.
- Proven experience managing supplier and contract queries.
- Strong administrative skills with excellent attention to detail.
- Excellent verbal and written communication skills.
- Highly organised, able to prioritise and manage multiple workloads effectively.
- Collaborative team player with the ability to support Account Managers.
- Customer-focused mindset, consistently delivering high-quality service.
- Adaptable and able to manage competing priorities in a fast-paced environment.
Client Support Executive in Milton Keynes employer: Utility People
Contact Detail:
Utility People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Executive in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the energy industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to client support and the energy sector. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've managed multiple tasks effectively. This will demonstrate that you're ready for the busy, high-volume nature of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Client Support Executive in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Client Support Executive. Highlight your energy industry experience and any relevant skills that match the job description. We want to see how you can support our Account Managers!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this busy, high-volume role. Share specific examples of how you've delivered excellent customer service in the past, as we value a customer-focused mindset.
Show Off Your Organisational Skills: Since this role requires strong organisational skills, don’t forget to mention any tools or methods you use to stay organised. We love a proactive approach, so let us know how you manage multiple workloads effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our Client Delivery team!
How to prepare for a job interview at Utility People
✨Know Your Energy Stuff
Make sure you brush up on your knowledge of the energy industry. Familiarise yourself with common terms, current trends, and any recent news related to energy companies. This will show that you're genuinely interested and have a solid understanding of the field.
✨Show Off Your Organisational Skills
Since this role requires strong organisational skills, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured timely delivery of services.
✨Practice Your Communication
As a Client Support Executive, you'll need to communicate effectively with clients and team members. Practise articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend to refine your verbal and written communication skills.
✨Be Proactive in Problem-Solving
Think of scenarios where you've identified issues and taken the initiative to resolve them. During the interview, share these examples to demonstrate your proactive approach. Highlight how you can contribute to identifying anomalies and ensuring high-quality service for clients.
