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- Tasks: Validate invoices, analyse data, and resolve client queries in the energy sector.
- Company: Join a leading UK-wide Business Energy Consultancy and Procurement Specialist.
- Benefits: Enjoy opportunities for career growth and a supportive team environment.
- Why this job: Perfect for detail-oriented graduates passionate about customer service and problem-solving.
- Qualifications: Degree level education or equivalent experience; strong analytical and communication skills required.
- Other info: Ideal for those looking to advance their career in a dynamic industry.
The predicted salary is between 28800 - 48000 £ per year.
Our client, a UK-wide Business Energy Consultancy and Procurement Specialist, is looking for a Billing Analyst to join their team and support a portfolio of B2B clients in the Energy and Water sectors.In this role, your key responsibilities will include validating invoices, conducting complex data analysis, handling client queries, managing contract transfers, and resolving complaints to deliver an outstanding customer experience. This is an excellent opportunity for graduates or individuals with industry experience in customer support, ready to take the next step in their career. If you’re passionate about customer service, have a keen eye for detail, strong analytical skills and excel at problem-solving – apply today!
Key responsibilities:
- Validate invoices to ensure utility charges match contracts and consumption data.
- Accurately input billing data and analyse usage to identify discrepancies, trends, or cost-saving opportunities.
- Address client billing queries with clear explanations and prompt issue resolution.
- Collaborate with the Team Manager and Account Managers to resolve client queries
- Manage client complaints/queries ensuring query resolution procedure is followed
- Manage the acceptance process and support successful registration of supplies
- Prepare templated monthly, quarterly, and annual reporting as per the agreed workplan
Skills and experience required:
- Experience of inputting data and using databases on a day-to-day basis
- Solid analytical skills to absorb complex data and energy tariffs & legislative requirements
- Excellent communication and customer service skills
- Good administration skills and attention to detail
- Competent in Excel (intermediate to advanced level) and competent in MS Word and Outlook
- Degree level education or equivalent industry experience
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Billing Analyst employer: Utility People
Contact Detail:
Utility People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Billing Analyst
✨Tip Number 1
Familiarise yourself with the energy and water sectors, especially regarding billing processes and common issues. Understanding industry-specific terminology and regulations will help you stand out during interviews.
✨Tip Number 2
Brush up on your Excel skills, particularly in data analysis and reporting. Being able to demonstrate your proficiency in handling complex data sets will be a significant advantage when discussing your capabilities.
✨Tip Number 3
Prepare to showcase your problem-solving abilities by thinking of examples from past experiences where you've successfully resolved client queries or complaints. This will highlight your customer service skills effectively.
✨Tip Number 4
Network with professionals in the energy consultancy field through platforms like LinkedIn. Engaging with industry groups can provide insights and potentially lead to referrals for the Billing Analyst position.
We think you need these skills to ace Billing Analyst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Billing Analyst position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: If you have previous experience in customer support or data analysis, make sure to emphasise this in your CV and cover letter. Use specific examples to demonstrate your analytical skills and attention to detail.
Showcase Your Skills: Mention your proficiency in Excel and any relevant software tools. Provide examples of how you've used these skills in past roles, especially in relation to data input, analysis, and reporting.
Craft a Strong Cover Letter: Write a compelling cover letter that expresses your passion for customer service and problem-solving. Address how you can contribute to delivering an outstanding customer experience for the company's B2B clients.
How to prepare for a job interview at Utility People
✨Showcase Your Analytical Skills
As a Billing Analyst, strong analytical skills are crucial. Be prepared to discuss specific examples of how you've used data analysis in previous roles or projects. Highlight any experience you have with Excel, especially if you've worked with complex data sets.
✨Demonstrate Customer Service Excellence
Since the role involves addressing client queries and complaints, it's important to showcase your customer service skills. Prepare to share instances where you've successfully resolved customer issues or improved their experience, emphasising your communication skills.
✨Understand the Energy Sector
Familiarise yourself with the basics of the energy and water sectors, including common billing practices and regulations. This knowledge will not only impress your interviewers but also show your genuine interest in the industry.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might face in the role and how you would approach them. Practising these scenarios can help you articulate your thought process clearly during the interview.
