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For Companies At a Glance
- Tasks: Manage B2B account queries and deliver top-notch customer service.
- Company: Join an independent B2B energy supplier making waves in the industry.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be the go-to person for key accounts and make a real impact on customer satisfaction.
- Qualifications: Experience in the energy industry and strong communication skills are essential.
- Other info: No outbound telesales involved, just genuine customer support!
The predicted salary is between 36000 - 60000 £ per year.
Our client, an independent B2B energy supplier, is looking for an Account Executive to join their team. As an Account Executive you will be the primary point of contact for Key Accounts managing all energy supply account queries whilst delivering exceptional customer service.
If you have excellent customer service and strong account management skills combined with energy industry experience - apply today!
Key Responsibilities for the Account Executive:- Manage B2B account queries, ensuring excellent customer service
- Serve as the primary contact for Key Accounts, handling inquiries and resolving issues
- Oversee the full journey for key customers, including managing COT and SARS queries, billing, debt management, and metering upgrades.
- Collaborate with other teams to assist with billing queries and support the AMR roll-out.
- Occasionally assist with debt management calls (no outbound telesales).
- Attend off-site client meetings when required
- Energy Industry experience
- Confident communicator, capable of engaging with a variety of stakeholders
- Strong account management and customer service skills.
- Can do attitude, always putting the customer first
- Excellent attention to detail & problem-solving skills
- Previous experience in credit control is preferred but not essential.
Account Executive employer: Utility People
Contact Detail:
Utility People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive
✨Tip Number 1
Familiarise yourself with the energy industry and current trends. Understanding the market dynamics and challenges faced by B2B energy suppliers will help you engage more effectively during interviews.
✨Tip Number 2
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've gone above and beyond for clients, as this will demonstrate your commitment to exceptional service.
✨Tip Number 3
Network with professionals in the energy sector. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights that could be beneficial during your application process.
✨Tip Number 4
Showcase your problem-solving skills through real-life scenarios. Be ready to explain how you've tackled challenges in previous roles, especially those related to account management and customer queries.
We think you need these skills to ace Account Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an Account Executive in the energy sector. Familiarise yourself with key terms like COT, SARS, and AMR to demonstrate your industry knowledge.
Tailor Your CV: Highlight your relevant experience in account management and customer service. Use specific examples from your past roles that showcase your ability to handle B2B queries and resolve issues effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your energy industry experience and how it aligns with the company's needs. Be sure to convey your 'can do' attitude and commitment to customer satisfaction.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Attention to detail is crucial for this role, so ensure your application reflects that quality.
How to prepare for a job interview at Utility People
✨Showcase Your Energy Industry Knowledge
Make sure to brush up on the latest trends and challenges in the energy sector. Being able to discuss industry specifics will demonstrate your expertise and show that you're genuinely interested in the role.
✨Highlight Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you've successfully resolved issues for clients or managed account queries. Be ready to explain your thought process and how you approached these challenges.
✨Engage with Stakeholders
Practice how you would communicate with various stakeholders. Show that you can adapt your communication style to suit different audiences, which is crucial for an Account Executive role.
