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For Companies At a Glance
- Tasks: Manage B2B account queries and deliver top-notch customer service.
- Company: Join an independent B2B energy supplier making waves in the industry.
- Benefits: Enjoy a competitive salary, bonuses, and a supportive team environment.
- Why this job: Be the go-to person for key accounts and make a real impact.
- Qualifications: Experience in the energy industry and strong customer service skills are essential.
- Other info: Office-based role in Bury with opportunities for client meetings.
The predicted salary is between 25000 - 27000 £ per year.
Our client, an independent B2B energy supplier, is looking for an Account Executive to join their team. As an Account Executive you will be the primary point of contact for Key Accounts managing all energy supply account queries whilst delivering exceptional customer service.
If you have excellent customer service and strong account management skills combined with energy industry experience - apply today!
Key Responsibilities for the Account Executive:- Manage B2B account queries, ensuring excellent customer service
- Serve as the primary contact for Key Accounts, handling inquiries and resolving issues
- Oversee the full journey for key customers, including managing COT and SARS queries, billing, debt management, and metering upgrades.
- Collaborate with other teams to assist with billing queries and support the AMR roll-out.
- Occasionally assist with debt management calls (no outbound telesales).
- Attend off-site client meetings when required
- Energy Industry experience
- Confident communicator, capable of engaging with a variety of stakeholders
- Strong account management and customer service skills.
- Can do attitude, always putting the customer first
- Excellent attention to detail & problem-solving skills
- Previous experience in credit control is preferred but not essential.
Account Executive (Bury) employer: Utility People Ltd
Contact Detail:
Utility People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive (Bury)
✨Tip Number 1
Familiarise yourself with the energy industry, especially B2B dynamics. Understanding current trends and challenges can help you engage more effectively during interviews.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might face as an Account Executive. Role-playing these situations can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network with professionals in the energy sector. Attend industry events or join online forums to connect with potential colleagues and learn more about the company culture at the Bury location.
✨Tip Number 4
Prepare specific examples from your past experiences that demonstrate your account management and problem-solving skills. Being able to share these stories will make you stand out during the interview process.
We think you need these skills to ace Account Executive (Bury)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the energy industry and showcases your account management skills. Use specific examples that demonstrate your customer service excellence.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities of the Account Executive role. Emphasise your ability to manage B2B account queries and your problem-solving skills, while also conveying your enthusiasm for the position.
Highlight Relevant Experience: In your application, focus on any previous roles where you managed accounts or provided customer service. Mention any experience with billing, debt management, or working with stakeholders to show you understand the requirements of the job.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. Attention to detail is crucial for this role, so make sure your application reflects that quality.
How to prepare for a job interview at Utility People Ltd
✨Showcase Your Customer Service Skills
As an Account Executive, you'll be the primary point of contact for key accounts. Be prepared to share specific examples of how you've delivered exceptional customer service in previous roles. Highlight your ability to resolve issues and manage queries effectively.
✨Demonstrate Industry Knowledge
Familiarise yourself with the energy industry and current trends. During the interview, discuss your experience within the sector and how it relates to the role. This will show that you understand the challenges and opportunities in the B2B energy supply market.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific account management scenarios. Think through potential challenges you might face, such as billing discrepancies or customer complaints, and prepare structured responses that demonstrate your problem-solving skills.
✨Engage with Confidence
As a confident communicator, it's essential to engage with your interviewers. Practice articulating your thoughts clearly and concisely. Remember to listen actively and respond thoughtfully to their questions, showcasing your ability to connect with various stakeholders.
