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For Companies At a Glance
- Tasks: Manage B2B account queries and deliver top-notch customer service.
- Company: Join an independent B2B energy supplier making waves in the industry.
- Benefits: Enjoy a competitive salary, bonus opportunities, and a supportive team environment.
- Why this job: Be the go-to person for key accounts and make a real impact in customer satisfaction.
- Qualifications: Experience in the energy industry and strong communication skills are essential.
- Other info: Office-based role in Bury, Manchester with potential for client meetings.
The predicted salary is between 25000 - 27000 £ per year.
Our client, an independent B2B energy supplier, is looking for an Account Executive to join their team. As an Account Executive you will be the primary point of contact for Key Accounts managing all energy supply account queries whilst delivering exceptional customer service.
If you have excellent customer service and strong account management skills combined with energy industry experience - apply today!
Key Responsibilities:- Manage B2B account queries, ensuring excellent customer service
- Serve as the primary contact for Key Accounts, handling inquiries and resolving issues
- Oversee the full journey for key customers, including managing COT and SARS queries, billing, debt management, and metering upgrades.
- Collaborate with other teams to assist with billing queries and support the AMR roll-out.
- Occasionally assist with debt management calls (no outbound telesales).
- Attend off-site client meetings when required
- Energy Industry experience
- Confident communicator, capable of engaging with a variety of stakeholders
- Strong account management and customer service skills.
- Can do attitude, always putting the customer first
- Excellent attention to detail & problem-solving skills
- Previous experience in credit control is preferred but not essential.
Contact Detail:
Utility People Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive
✨Tip Number 1
Familiarise yourself with the energy industry and current trends. Understanding the market dynamics will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with professionals in the energy sector. Attend industry events or join relevant online forums to connect with potential colleagues and gain insights that could be beneficial during your application process.
✨Tip Number 3
Prepare for role-specific scenarios. Think about how you would handle common account management challenges, as this will showcase your problem-solving skills and customer-first attitude during discussions.
✨Tip Number 4
Research our company culture at StudySmarter. Understanding our values and mission can help you align your responses in interviews, making you a more attractive candidate for the Account Executive position.
We think you need these skills to ace Account Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the energy industry and showcases your account management skills. Use specific examples that demonstrate your customer service excellence.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your previous experiences align with the role and express your enthusiasm for working with the company.
Highlight Relevant Skills: In your application, emphasise your strong communication skills and attention to detail. Mention any experience you have with billing queries or debt management, as these are relevant to the position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Utility People Ltd
✨Showcase Your Energy Industry Knowledge
Make sure to brush up on the latest trends and challenges in the energy sector. Being able to discuss industry specifics will demonstrate your expertise and show that you're genuinely interested in the role.
✨Highlight Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them impactful.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you successfully resolved account issues or improved processes. Be ready to explain your thought process and how you approached these challenges.
✨Engage with Stakeholders
Since the role involves interacting with various stakeholders, practice how you would communicate with different types of clients. Show that you can adapt your communication style to suit the audience.
