At a Glance
- Tasks: Deliver important documents to commercial properties and ensure professional interactions.
- Company: Join a growing organisation with excellent career prospects.
- Benefits: Enjoy a competitive salary, company car, fuel card, and hotel allowances.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact while travelling nationwide and gaining valuable experience.
- Qualifications: Strong communication skills and a full UK driving licence required.
The predicted salary is between 28000 - 42000 £ per year.
Field Resolutions Agent – Home Based – Nationwide Travel
Salary: £35,000 rising to £37,500 per year
Benefits: Company car, Fuel card, Hotel & Food allowance, 40 hour week across 4.5 days, Excellent career prospects, Growing organisation
We are seeking a professional and reliable Field Visiting Agent to represent our company on-site at commercial properties. The primary responsibility of this role is to hand‑deliver formal documents such as Letters Before Action and Letters of Intent to commercial properties which Utility Collections have been instructed by our clients to assist in recovering and/or resolving outstanding debt. This role is critical in supporting the process and legal escalation processes by ensuring timely, traceable delivery and professional interaction at the point of contact. The role will include working nationally and staying away for up to three nights a week.
Key Responsibilities
- Visit commercial sites to deliver formal literature relating to overdue energy accounts.
- Ensure proper and professional handover of documentation, confirming receipt where appropriate.
- Record visit details, photos, time, location, and delivery outcomes.
- Communicate respectfully with on‑site personnel and represent the company in a professional manner.
- Identify and report any relevant on‑site information (e.g., vacant premises, signage, company trading names, landlord or neighbouring businesses).
- Collaborate with the internal department to coordinate visits.
- Maintain a high level of confidentiality and integrity while handling sensitive client information.
Skills
- Strong interpersonal and communication skills.
- Professionalism when dealing with clients face‑to‑face.
- Ability to remain calm in potentially tense or emotionally charged situations.
- Basic understanding of debt recovery processes and legal correspondence (preferred).
- Good attention to detail and record‑keeping skills.
- Self‑motivated and able to manage time and travel efficiently.
- Comfortable using mobile or devices for route planning and reporting.
Work Experience
- Previous experience in a field‑based role is desirable but not essential.
- Understanding in Energy Industry, Debt Recovery, Disconnections or legal process is an advantage.
- Full UK driving licence required.
- Clean DBS check.
Similar Roles Applied For
If you have worked in any similar roles such as: Field Outreach Agent, Field Services Coordinator, Field Support Specialist, Client Engagement Field Officer, On‑Site Client Liaison, Regional Field Agent, Field Operations Associate, Mobile Client Representative, Field Interaction Officer, Customer Relations Field Advisor, Work from Home Advisor, Fully Remote Support Worker, please apply – we\'d love to hear from you.
Seniority level
- Entry level
Employment type
- Full‑time
Job function
- Marketing Services
Field Resolutions Agent in Glasgow employer: Utility Collections
Utility Collections is an excellent employer that prioritises employee growth and offers a supportive work culture. With competitive salaries, a company car, and allowances for travel, our Field Resolutions Agents enjoy a rewarding career with opportunities for advancement in a growing organisation. Join us to make a meaningful impact while enjoying the flexibility of a home-based role with nationwide travel.
StudySmarter Expert Advice🤫
We think this is how you could land Field Resolutions Agent in Glasgow
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Utility Collections as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Utility Collections and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Utility Collections’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Resolutions Agent in Glasgow
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Utility Collections, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Utility Collections, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Utility Collections.
How to prepare for a job interview at Utility Collections
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Utility Collections offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Utility Collections but also helps you get a feel for whether you’d thrive in that environment.
