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- Tasks: Deliver important documents to commercial properties and represent our company professionally.
- Company: Join a growing organisation with excellent career prospects.
- Benefits: Earn Ā£35,000-Ā£37,500, plus a company car and travel allowances.
- Why this job: Make a real impact while travelling and meeting new people across the UK.
- Qualifications: Strong communication skills and a full UK driving licence required.
- Other info: Enjoy a dynamic role with opportunities for personal and professional growth.
The predicted salary is between 28000 - 42000 Ā£ per year.
Field Resolutions Agent ā Home Based ā Nationwide Travel
Salary: Ā£35,000 rising to Ā£37,500 per year
Company car
Fuel card
Hotel & Food allowance
40 hour week across 4.5 days
Excellent career prospects
Growing organisation
We are seeking a professional and reliable Field Visiting Agent to represent our company on-site at commercial properties. The primary responsibility of this role is to handādeliver formal documents such as Letters Before Action and Letters of Intent to commercial properties which Utility Collections have been instructed by our clients to assist in recovering and/or resolving outstanding debt. This role is critical in supporting the process and legal escalation processes by ensuring timely, traceable delivery and professional interaction at the point of contact.
The role will include working nationally and staying away for up to three nights a week.
Key Responsibilities
Visit commercial sites to deliver formal literature relating to overdue energy accounts.
Ensure proper and professional handover of documentation, confirming receipt where appropriate.
Record visit details, photos, time, location, and delivery outcomes.
Communicate respectfully with onāsite personnel and represent the company in a professional manner.
Identify and report any relevant onāsite information (e.g. vacant premises, signage, company trading names, landlord or neighbouring businesses).
Collaborate with the internal department to coordinate visits.
Maintain a high level of confidentiality and integrity while handling sensitive client information.
Skills
Strong interpersonal and communication skills.
Professionalism when dealing with clients faceātoāface.
Ability to remain calm in potentially tense or emotionally charged situations.
Basic understanding of debt recovery processes and legal correspondence (preferred).
Good attention to detail and recordākeeping skills.
Selfāmotivated and able to manage time and travel efficiently.
Comfortable using mobile or devices for route planning and reporting.
Work Experience
Previous experience in a fieldābased role is desirable but not essential.
Understanding in Energy Industry, Debt Recovery, Disconnections or legal process is an advantage.
Full UK driving licence required.
Clean DBS check.
Similar RolesField Outreach Agent, Field Services Coordinator, Field Support Specialist, Client Engagement Field Officer, OnāSite Client Liaison, Regional Field Agent, Field Operations Associate, Mobile Client Representative, Field Interaction Officer, Customer Relations Field Advisor, Work from Home Advisor, Fully Remote Support Worker.
Seniority level
Entry level
Employment type
Fullātime
Job function
Marketing Services
Referrals increase your chances of interviewing at Utility Collections by 2x.
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Field Resolutions Agent employer: Utility Collections
Contact Detail:
Utility Collections Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Field Resolutions Agent
āØTip Number 1
Get to know the company! Before your interview, do a bit of research on Utility Collections. Understand their values and what they stand for. This will help you tailor your responses and show that you're genuinely interested in the role.
āØTip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and boost your confidence when itās time to shine in front of the hiring team.
āØTip Number 3
Dress the part! Even though this is a field-based role, making a good first impression matters. Wear smart-casual attire for your interview to show that you take the opportunity seriously and are ready to represent the company professionally.
āØTip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds as they make their decision. Plus, itās a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Field Resolutions Agent
Some tips for your application š«”
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Resolutions Agent role. Highlight any relevant field-based experience or communication skills that show you can handle the responsibilities of the job.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your understanding of debt recovery processes and how your interpersonal skills will help you represent us professionally.
Showcase Your Attention to Detail: Since this role involves recording visit details and handling sensitive information, make sure to demonstrate your attention to detail in your application. A well-organised CV and cover letter can go a long way!
Apply Through Our Website: We encourage you to apply directly through our website. Itās the best way to ensure your application gets to us quickly and efficiently. Plus, youāll find all the info you need about the role there!
How to prepare for a job interview at Utility Collections
āØKnow Your Role Inside Out
Before the interview, make sure you thoroughly understand the Field Resolutions Agent role. Familiarise yourself with the responsibilities, such as delivering formal documents and communicating with on-site personnel. This will help you answer questions confidently and show that you're genuinely interested in the position.
āØShowcase Your Interpersonal Skills
Since this role involves face-to-face interactions, be prepared to demonstrate your strong communication skills. Think of examples from your past experiences where you've successfully handled tense situations or communicated effectively with clients. This will highlight your professionalism and ability to represent the company well.
āØPrepare for Scenario Questions
Expect scenario-based questions during the interview. For instance, you might be asked how you'd handle a difficult client or an unexpected situation while on-site. Practise your responses to these types of questions, focusing on your problem-solving skills and calmness under pressure.
āØResearch the Company and Industry
Take some time to learn about Utility Collections and the energy industry. Understanding their values, mission, and the debt recovery process will not only impress your interviewers but also help you align your answers with what theyāre looking for in a candidate.
