At a Glance
- Tasks: Provide top-notch admin support and maintain accurate account records in a vibrant team.
- Company: Join a rapidly growing debt recovery agency in the energy sector.
- Benefits: Starting salary of £25k, rising to £27k after probation, with full-time hours.
- Other info: Enjoy a supportive environment with opportunities for personal growth.
- Why this job: Be part of a dynamic team making a real impact in the energy industry.
- Qualifications: Exceptional admin skills and a good work ethic are essential.
The predicted salary is between 25000 - 27000 € per year.
Location: Poulton-Le-Fylde, FY6 8JX (Office Based)
Salary: £25k raising to £27K upon successful probation
Job Sector: Administration
Contract: Permanent (12 months Maternity Cover)
Hours: Full Time (35.25 hours, Monday to Thursday 08:45 to 16:45, Friday 08:45 to 16:00)
Role Summary: Utility Collections are an ambitious, vibrant and rapidly growing debt recovery agency within the energy industry. We are looking for a Support Administrator on Maternity Cover (12 months) based in the Fylde Coast area to work within the Quality & Assurance department of our operations. In addition to developing close working relationships with both our staff and our Energy Supplier Clients, the primary purpose of the role is to deliver excellent administrative support in relation to the full range of services we provide.
Duties will include:
- To provide general administrative support ensuring that accurate account records are maintained in accordance with service requirements.
- QA checks and auditing of all client accounts, capturing outcomes effectively on CRM.
- Acting as a contact point for external Field agents.
- Fielding queries from varying internal/external channels via email and telephony.
- Collating & distributing varying paperwork in relation to the booking of Court & Warrant applications.
- Scheduling of third-party suppliers including Meter Operator Engineers, Lock Smiths, Shutter Engineers, Dog Handlers etc.
- Coordinating the diaries of field-based Warrant Officers.
- Invoicing preparation, issue, and Accounts Payable tracking.
- Producing bespoke reports and statistical information.
- To undertake any other duties as requested relating to the team’s area of responsibility.
- Achieving both Management and Client led KPI’s.
Skills and Experience:
- Exceptional admin skills.
- Organised and able to follow processes to deliver a high and consistent service.
- Good work ethic with the ability to work within defined timescales.
- Ability to deliver accurate, factual information.
- Well-presented and approachable.
- Good communication & telephony skills.
- Motivated to plan and efficiently manage own workload.
- Proficient in Microsoft Office, and able to adapt to custom built CRM.
- Desire to truly enjoy where you work and what you do.
- Experience within debt resolution and collections environment (Preferable).
- Experience within utility industry (Preferable).
Warrant Support Administrator employer: Utility Collections Ltd
Utility Collections is an excellent employer that fosters a vibrant and ambitious work culture in the heart of Poulton-Le-Fylde. With a focus on employee growth, we offer competitive salaries, comprehensive training, and a supportive environment where your contributions are valued. Join us to be part of a rapidly growing team dedicated to delivering exceptional service in the energy sector, all while enjoying a balanced work-life schedule.
StudySmarter Expert Advice🤫
We think this is how you could land Warrant Support Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Utility Collections. Building relationships can give you insider info and even lead to referrals.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their role in the energy sector and think about how your skills can help them achieve their goals. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! Since the role involves fielding queries and liaising with various stakeholders, being articulate and confident will set you apart. Consider mock interviews with friends or family.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Utility Collections.
We think you need these skills to ace Warrant Support Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Warrant Support Administrator role. Highlight your exceptional admin skills and any relevant experience in debt resolution or the utility industry. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role and how your skills align with what we’re looking for. Keep it friendly and professional, just like us at StudySmarter!
Show Off Your Organisational Skills:In your application, give examples of how you've managed your workload effectively in the past. We love organised folks who can follow processes and deliver consistent service, so let us know how you tick those boxes!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our vibrant team at Utility Collections!
How to prepare for a job interview at Utility Collections Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Warrant Support Administrator role. Familiarise yourself with the duties listed in the job description, especially around administrative support and QA checks. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires exceptional admin skills and the ability to manage workloads efficiently, prepare examples from your past experiences where you've demonstrated these abilities. Think about times when you successfully managed multiple tasks or improved a process – this will highlight your suitability for the job.
✨Brush Up on Communication Skills
As you'll be fielding queries from various channels, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member to refine your communication style. Being well-presented and approachable is key, so don’t forget to smile and maintain eye contact during the interview!
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, or specific challenges the Quality & Assurance department faces. This shows that you're not just interested in the job, but also in how you can contribute to the team's success.
