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For Companies At a Glance
- Tasks: Provide top-notch admin support and maintain accurate account records.
- Company: Join Utility Collections, a dynamic debt recovery agency in the energy sector.
- Benefits: Enjoy a competitive salary, supportive team culture, and opportunities for growth.
- Why this job: Be part of a vibrant team making a real impact in the energy industry.
- Qualifications: Strong admin skills, good communication, and proficiency in Microsoft Office required.
- Other info: Office-based role with a friendly atmosphere and a focus on teamwork.
The predicted salary is between 21500 - 23500 £ per year.
Support Administrator - Poulton-Le-Fylde, FY6 8JX (Office Based) £25,000 to £27,000 per year Full Time (35.25 hours, Monday to Thursday 08:45 to 16:45, Friday 08:45 to 16:00) Permanent
Role Summary
Utility Collections are an ambitious, vibrant and rapidly growing debt recovery agency within the energy industry. We are looking for a Support Administrator based in the Fylde Coast area to work within the Quality & Assurance department of our operations. In addition to developing close working relationships with both our staff and our Energy Supplier Clients, the primary purpose of the role is to deliver excellent administrative support in relation to the full range of services we provide.
Duties will include:
- To provide general administrative support ensuring that accurate account records are maintained in accordance with service requirements.
- QA checks and auditing of all client accounts, capturing outcomes effectively on CRM.
- Acting as a contact point for external Field agents.
- Fielding queries from varying internal/external channels via email and telephony.
- Collating & distributing varying paperwork in relation to the booking of Court & Warrant applications.
- Scheduling of third-party suppliers including Meter Operator Engineers, Lock Smiths, Shutter Engineers, Dog Handlers etc.
- Coordinating the diaries of field-based Warrant Officers.
- Invoicing preparation, issue, and Accounts Payable tracking.
- Producing bespoke reports and statistical information.
- To undertake any other duties as requested relating to the team's area of responsibility.
- Achieving both Management and Client led KPI's.
Skills and Experience:
- Exceptional admin skills
- Organised and able to follow processes to deliver a high and consistent service
- Good work ethic with the ability to work within defined timescales
- Ability to deliver accurate, factual information
- Well-presented and approachable
- Good communication & telephony skills
- Motivated to plan and efficiently manage own workload
- Proficient in Microsoft Office, and able to adapt to custom built CRM
- Desire to truly enjoy where you work and what you do
- Experience within debt resolution and collections environment (Preferable)
- Experience within utility industry (Preferable)
Support Administrator in Poulton-Le-Fylde employer: Utility Collections Ltd
Contact Detail:
Utility Collections Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Administrator in Poulton-Le-Fylde
✨Tip Number 1
Familiarise yourself with the energy industry and debt recovery processes. Understanding the specific challenges and regulations in this sector will help you stand out during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Utility Collections or similar companies. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Brush up on your Microsoft Office skills, especially Excel, as you'll likely need to produce reports and manage data. Consider taking a quick online course to enhance your proficiency, which will show your commitment to the role.
✨Tip Number 4
Prepare for potential interview questions by thinking about scenarios where you've demonstrated exceptional organisational skills or handled challenging administrative tasks. Having specific examples ready will help you convey your suitability for the Support Administrator position.
We think you need these skills to ace Support Administrator in Poulton-Le-Fylde
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your exceptional administrative skills and experience relevant to the debt recovery or utility industry. Use specific examples that demonstrate your ability to manage workloads and follow processes.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for applying to Utility Collections. Mention your organisational skills and how you can contribute to their Quality & Assurance department, emphasising your communication abilities.
Highlight Relevant Experience: If you have experience in debt resolution or the utility industry, make sure to include this in your application. Detail any specific roles or tasks that align with the duties listed in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Utility Collections Ltd
✨Showcase Your Administrative Skills
Make sure to highlight your exceptional administrative skills during the interview. Prepare examples of how you've maintained accurate records and managed multiple tasks efficiently in previous roles.
✨Demonstrate Organisational Abilities
Utility Collections values organisation, so be ready to discuss how you prioritise tasks and follow processes. Share specific instances where your organisational skills led to successful outcomes.
✨Communicate Effectively
Good communication is key for this role. Practice articulating your thoughts clearly and confidently, especially when discussing your experience with telephony and handling queries from various channels.
✨Familiarise Yourself with the Industry
While experience in the utility industry is preferable, showing a genuine interest and understanding of the sector can set you apart. Research current trends in debt recovery and be prepared to discuss how they relate to the role.
