At a Glance
- Tasks: Help businesses resolve energy account issues and negotiate solutions.
- Company: Join a dynamic scale-up in the energy sector.
- Benefits: Competitive salary, full training, and ongoing development.
- Other info: Office-based role with great career growth opportunities.
- Why this job: Make a real difference while developing your skills in a supportive team.
- Qualifications: Strong communication skills and ability to manage your workload.
The predicted salary is between 29000 - 31000 € per year.
Location: Poulton-le-Fylde, FY6 8JX - Office Based
Salary: £29,000 rising to £31,000 after probation
Benefits:
- Competitive basic salary
- Full training and ongoing development
- Join a growing, dynamic, and supportive team
- Be part of a scale-up business making a real difference in the energy sector
- Office-based role in a professional and approachable working environment
This role would suit someone who is:
- A confident communicator with strong telephone skills
- Resilient and able to remain calm under pressure
- Naturally empathetic and able to adapt to different customer needs
- Organised with great attention to detail
- Motivated and capable of managing their own workload
- A team player who can follow structured processes
- Tech-comfortable – especially with Microsoft Office and CRM systems
Skills and Experience (Preferred but not essential):
- Experience in credit control or debt resolution
- Background in the utilities or energy industry
What You’ll Be Doing:
As a Resolution Specialist, you’ll be the key point of contact between energy suppliers and their commercial customers. This isn’t a one-size-fits-all collections role – it’s about understanding each business's unique situation, taking steps to help prevent future debt, and finding the right solution.
The role of Resolution Specialist:
- Proactively contact commercial customers with outstanding balances
- Negotiate payment or alternative commercial resolutions
- Investigate and resolve customer account queries
- Act as an intermediary between energy clients and their customers
- Agree and manage payment plans through to completion
- Recognise vulnerable customers and tailor your approach appropriately
- Identify non-compliant customers and escalate where necessary
- Maintain and manage your own portfolio of customer accounts
- Achieve individual and team KPIs set by both management and clients
Resolutions Specialist employer: Utility Collections Ltd
Join a dynamic and supportive team as a Resolutions Specialist in Poulton-le-Fylde, where you will enjoy a competitive salary and full training to enhance your skills. Our office-based environment fosters collaboration and professional growth, making it an ideal place for motivated individuals who want to make a meaningful impact in the energy sector. With opportunities for ongoing development and a focus on employee well-being, we are committed to helping you thrive in your career.
StudySmarter Expert Advice🤫
We think this is how you could land Resolutions Specialist
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Resolutions Specialist, you'll need to be a confident communicator. Try role-playing with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 3
Be prepared to showcase your problem-solving skills. Think of examples from your past experiences where you've successfully resolved issues or negotiated solutions. This will demonstrate your ability to adapt and find the right resolutions for customers.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Resolutions Specialist
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Resolutions Specialist role. Highlight your communication skills, resilience, and any relevant experience in credit control or the energy sector. We want to see how you fit into our dynamic team!
Showcase Your Empathy:In your application, emphasise your ability to understand and adapt to different customer needs. Share examples of how you've handled challenging situations with empathy and professionalism. This is key for us in finding the right fit for our supportive environment.
Be Organised and Detail-Oriented:Demonstrate your organisational skills by presenting a clear and concise application. Pay attention to detail in your writing, as this reflects your ability to manage your workload effectively. We appreciate candidates who can follow structured processes!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details directly and ensures you’re considered for the role. Plus, it shows you’re tech-comfortable, which is a big plus for us!
How to prepare for a job interview at Utility Collections Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand what a Resolutions Specialist does. Familiarise yourself with the responsibilities listed in the job description, especially around customer communication and account management. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a confident communicator, you'll need to highlight your telephone skills during the interview. Prepare examples of how you've effectively communicated with customers in the past, especially in challenging situations. Practising common interview questions can help you articulate your thoughts clearly and confidently.
✨Demonstrate Empathy and Resilience
The role requires a natural ability to empathise with customers. Think of instances where you've had to adapt your approach to meet different customer needs. Be ready to discuss how you remain calm under pressure and handle difficult conversations, as this will be crucial for success in the role.
✨Be Tech-Savvy
Since the job involves using Microsoft Office and CRM systems, brush up on your tech skills before the interview. If you have experience with specific software, mention it! You could even prepare to discuss how you've used technology to improve processes or manage workloads in previous roles.
