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- Tasks: Deliver important documents to commercial properties and ensure professional interactions.
- Company: Join a growing organisation focused on resolving outstanding debts for clients.
- Benefits: Enjoy a competitive salary, company car, fuel card, and hotel allowances.
- Why this job: Gain valuable experience in a dynamic role with excellent career prospects and nationwide travel.
- Qualifications: A full UK driving licence is required; previous field experience is a plus.
- Other info: Work 40 hours across 4.5 days, with opportunities for personal growth.
The predicted salary is between 28000 - 42000 £ per year.
Home Based - Nationwide Travel
£35,000 rising to £37,500 per year
Company car
Fuel card
Hotel & Food allowance
40 hour week across 4.5 days
Excellent career prospects
Growing organisation
We are seeking a professional and reliable Field Visiting Agent to represent our company on-site at commercial properties. The primary responsibility of this role is to hand-deliver formal documents such as Letters Before Action and Letters of Intent to commercial properties which Utility Collections have been instructed by our clients to assist in recovering and/or resolving outstanding debt. This role is critical in supporting the process and legal escalation processes by ensuring timely, traceable delivery and professional interaction at the point of contact. The role will include working nationally and staying away for up to three nights a week.
Key Responsibilities:
- Visit commercial sites to deliver formal literature relating to overdue energy accounts.
- Ensure proper and professional handover of documentation, confirming receipt where appropriate.
- Record visit details, photos, time, location, and delivery outcomes.
- Communicate respectfully with on-site personnel and represent the company in a professional manner, if applicable.
- Identify and report any relevant on-site information (e.g. vacant premises, signage, company trading names, landlord or neighbouring businesses).
- Collaborate with the internal department to coordinate visits.
- Maintain a high level of confidentiality and integrity while handling sensitive client information.
Skills:
- Strong interpersonal and communication skills.
- Professionalism when dealing with clients face-to-face.
- Ability to remain calm in potentially tense or emotionally charged situations.
- Basic understanding of debt recovery processes and legal correspondence (preferred).
- Good attention to detail and record-keeping skills.
- Self-motivated and able to manage time and travel efficiently.
- Comfortable using mobile or devices for route planning and reporting.
Work Experience:
- Previous experience in a field-based role is desirable but not essential.
- Understanding in Energy Industry, Debt Recovery, Disconnections or legal process is an advantage.
- Full UK driving licence required.
- Clean DBS check.
If you’ve worked in any similar roles such as the following, please apply, we’d love to hear from you...
- Field Outreach Agent
- Field Services Coordinator
- Field Support Specialist
- Client Engagement Field Officer
- On-Site Client Liaison
- Regional Field Agent
- Field Operations Associate
- Mobile Client Representative
- Field Interaction Officer
- Customer Relations Field Advisor
- Work from Home Advisor
- Fully Remote Support Worker
Field Resolutions Agent in Reading employer: Utility Collections Ltd
Contact Detail:
Utility Collections Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Resolutions Agent in Reading
✨Tip Number 1
Familiarise yourself with the energy industry and debt recovery processes. Understanding the nuances of these areas will not only boost your confidence but also help you engage more effectively with clients during your visits.
✨Tip Number 2
Practice your communication skills, especially in face-to-face scenarios. Role-playing with a friend or family member can help you remain calm and professional in potentially tense situations, which is crucial for this role.
✨Tip Number 3
Get comfortable with using mobile devices for route planning and reporting. Familiarity with navigation apps will make your travel more efficient and ensure you arrive on time for your appointments.
✨Tip Number 4
Network with professionals in similar roles or industries. Engaging with others who have experience as Field Outreach Agents or in client-facing positions can provide valuable insights and tips that may help you stand out during the hiring process.
We think you need these skills to ace Field Resolutions Agent in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in field-based roles or customer-facing positions. Emphasise skills like communication, professionalism, and attention to detail, which are crucial for the Field Resolutions Agent role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities and skills mentioned in the job description. Explain why you are a good fit for the role and how your previous experiences align with the company's needs.
Showcase Relevant Skills: In your application, highlight any experience you have with debt recovery processes or legal correspondence. If you have worked in similar roles, mention specific examples of how you successfully managed client interactions or resolved issues.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this position.
How to prepare for a job interview at Utility Collections Ltd
✨Research the Company and Role
Before your interview, take some time to understand the company’s mission, values, and the specifics of the Field Resolutions Agent role. This will help you tailor your answers and show genuine interest in the position.
✨Demonstrate Your Communication Skills
As a Field Resolutions Agent, strong interpersonal skills are crucial. Prepare examples from your past experiences where you effectively communicated with clients or resolved conflicts, showcasing your professionalism and calmness under pressure.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life situations, such as delivering sensitive documents or dealing with difficult clients. Think through potential scenarios and how you would respond, highlighting your problem-solving abilities.
✨Showcase Your Attention to Detail
Since the role involves recording visit details and ensuring proper documentation, be ready to discuss how you maintain accuracy in your work. You might want to share specific examples of how you've successfully managed detailed tasks in previous roles.
