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- Tasks: Deliver important documents to commercial properties and ensure professional interactions.
- Company: Join a growing organisation focused on resolving outstanding debts for clients.
- Benefits: Enjoy a competitive salary, company car, fuel card, and hotel allowances.
- Why this job: Experience nationwide travel while making a real impact in debt recovery.
- Qualifications: Strong communication skills and a full UK driving licence are essential.
- Other info: Flexible 40-hour week across 4.5 days with excellent career prospects.
The predicted salary is between 28000 - 42000 £ per year.
Home Based - Nationwide Travel
£35,000 rising to £37,500 per year
Company car
Fuel card
Hotel & Food allowance
40 hour week across 4.5 days
Excellent career prospects
Growing organisation
We are seeking a professional and reliable Field Visiting Agent to represent our company on-site at commercial properties. The primary responsibility of this role is to hand-deliver formal documents such as Letters Before Action and Letters of Intent to commercial properties which Utility Collections have been instructed by our clients to assist in recovering and/or resolving outstanding debt. This role is critical in supporting the process and legal escalation processes by ensuring timely, traceable delivery and professional interaction at the point of contact. The role will include working nationally and staying away for up to three nights a week.
Key Responsibilities:
- Visit commercial sites to deliver formal literature relating to overdue energy accounts.
- Ensure proper and professional handover of documentation, confirming receipt where appropriate.
- Record visit details, photos, time, location, and delivery outcomes.
- Communicate respectfully with on-site personnel and represent the company in a professional manner, if applicable.
- Identify and report any relevant on-site information (e.g. vacant premises, signage, company trading names, landlord or neighbouring businesses).
- Collaborate with the internal department to coordinate visits.
- Maintain a high level of confidentiality and integrity while handling sensitive client information.
Skills:
- Strong interpersonal and communication skills.
- Professionalism when dealing with clients face-to-face.
- Ability to remain calm in potentially tense or emotionally charged situations.
- Basic understanding of debt recovery processes and legal correspondence (preferred).
- Good attention to detail and record-keeping skills.
- Self-motivated and able to manage time and travel efficiently.
- Comfortable using mobile or devices for route planning and reporting.
Work Experience:
- Previous experience in a field-based role is desirable but not essential.
- Understanding in Energy Industry, Debt Recovery, Disconnections or legal process is an advantage.
- Full UK driving licence required.
- Clean DBS check.
If you’ve worked in any similar roles such as the following, please apply, we’d love to hear from you...
- Field Outreach Agent
- Field Services Coordinator
- Field Support Specialist
- Client Engagement Field Officer
- On-Site Client Liaison
- Regional Field Agent
- Field Operations Associate
- Mobile Client Representative
- Field Interaction Officer
- Customer Relations Field Advisor
- Work from Home Advisor
- Fully Remote Support Worker
Field Resolutions Agent employer: Utility Collections Ltd
Contact Detail:
Utility Collections Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Resolutions Agent
✨Tip Number 1
Familiarise yourself with the energy industry and debt recovery processes. Understanding the nuances of these areas will not only boost your confidence but also help you engage more effectively with clients during your visits.
✨Tip Number 2
Practice your communication skills, especially in face-to-face scenarios. Role-playing potential interactions can prepare you for the professional and respectful manner required when delivering sensitive documents.
✨Tip Number 3
Get comfortable with using mobile devices for route planning and reporting. Familiarity with navigation apps and documentation tools will streamline your visits and ensure you maintain accurate records.
✨Tip Number 4
Network with professionals in similar roles or industries. Engaging with others can provide insights into best practices and may even lead to valuable connections that could support your application.
We think you need these skills to ace Field Resolutions Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Field Resolutions Agent role. Emphasise any previous field-based roles or experience in the energy industry, debt recovery, or legal processes.
Craft a Strong Cover Letter: Write a cover letter that showcases your interpersonal skills and professionalism. Mention specific examples of how you've handled sensitive situations or communicated effectively with clients in the past.
Highlight Relevant Skills: In your application, focus on key skills such as attention to detail, time management, and the ability to remain calm under pressure. These are crucial for the role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are essential for this position.
How to prepare for a job interview at Utility Collections Ltd
✨Research the Company and Role
Before your interview, take some time to understand the company’s mission, values, and the specifics of the Field Resolutions Agent role. This will help you tailor your answers and show that you're genuinely interested in the position.
✨Demonstrate Your Communication Skills
Since this role involves face-to-face interactions, be prepared to showcase your strong interpersonal skills. Practice clear and respectful communication, as well as how you would handle potentially tense situations with professionalism.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-life scenarios related to debt recovery and client interactions. Think of examples from your past experiences where you successfully managed similar situations.
✨Highlight Your Organisational Skills
As a Field Resolutions Agent, you'll need to manage your time and travel efficiently. Be ready to discuss how you plan your visits, keep records, and ensure timely delivery of documents, showcasing your attention to detail.
