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- Tasks: Deliver important documents to commercial properties and ensure professional interactions.
- Company: Join a growing organisation with a focus on career development.
- Benefits: Enjoy a competitive salary, company car, fuel card, and travel allowances.
- Why this job: Make a real impact while travelling nationwide and gaining valuable experience.
- Qualifications: Strong communication skills and a full UK driving licence required.
- Other info: Flexible 40-hour week across 4.5 days with excellent career prospects.
The predicted salary is between 28000 - 42000 £ per year.
Field Resolutions Agent – Home Based – Nationwide Travel £35,000 rising to £37,500 per year Company car Fuel card Hotel & Food allowance 40 hour week across 4.5 days Excellent career prospects Growing organisation We are seeking a professional and reliable Field Visiting Agent to represent our company on-site at commercial properties. The primary responsibility of this role is to hand-deliver formal documents such as Letters Before Action and Letters of Intent to commercial properties which Utility Collections have been instructed by our clients to assist in recovering and/or resolving outstanding debt. This role is critical in supporting the process and legal escalation processes by ensuring timely, traceable delivery and professional interaction at the point of contact. The role will include working nationally and staying away for up to three nights a week. Key Responsibilities: Visit commercial sites to deliver formal literature relating to overdue energy accounts. Ensure proper and professional handover of documentation, confirming receipt where appropriate. Record visit details, photos, time, location, and delivery outcomes. Communicate respectfully with on-site personnel and represent the company in a professional manner, if applicable. Identify and report any relevant on-site information (e.g. vacant premises, signage, company trading names, landlord or neighbouring businesses). Collaborate with the internal department to coordinate visits. Maintain a high level of confidentiality and integrity while handling sensitive client information. Skills: Strong interpersonal and communication skills. Professionalism when dealing with clients face-to-face. Ability to remain calm in potentially tense or emotionally charged situations. Basic understanding of debt recovery processes and legal correspondence (preferred). Good attention to detail and record-keeping skills. Self-motivated and able to manage time and travel efficiently. Comfortable using mobile or devices for route planning and reporting. Work Experience: Previous experience in a field-based role is desirable but not essential. Understanding in Energy Industry, Debt Recovery, Disconnections or legal process is an advantage. Full UK driving licence required. Clean DBS check. If you\’ve worked in any similar roles such as the following, please apply, we\’d love to hear from you… Field Outreach Agent, Field Services Coordinator, Field Support Specialist, Client Engagement Field Officer, On-Site Client Liaison, Regional Field Agent, Field Operations Associate, Mobile Client Representative, Field Interaction Officer, Customer Relations Field Advisor, Work from Home Advisor, Fully Remote Support Worker
Field Resolutions Agent employer: Utility Collections Ltd
Contact Detail:
Utility Collections Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Resolutions Agent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, be ready to explain why you're the perfect fit for the Field Resolutions Agent role. Keep it concise and highlight your relevant skills.
✨Tip Number 3
Stay organised! Keep track of your applications, interviews, and follow-ups. This will help you stay on top of your game and show potential employers that you're serious about landing the job.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. Plus, it shows initiative and enthusiasm, which we really appreciate!
We think you need these skills to ace Field Resolutions Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Resolutions Agent role. Highlight any relevant field-based experience or customer interaction skills to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re interested in the role and how your background aligns with our needs. Keep it professional but let your personality come through!
Showcase Your Communication Skills: Since this role involves face-to-face interactions, make sure your application demonstrates your strong communication skills. We want to see how you handle potentially tense situations and maintain professionalism.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Utility Collections Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Field Resolutions Agent. Familiarise yourself with the key tasks like delivering formal documents and maintaining professionalism on-site. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves face-to-face interactions, practice articulating your thoughts clearly and respectfully. Prepare examples from your past experiences where you've successfully communicated in tense situations. This will demonstrate your ability to handle challenging conversations with ease.
✨Highlight Your Attention to Detail
The job requires meticulous record-keeping and attention to detail. Bring up specific instances where your attention to detail made a difference in your previous roles. Whether it’s documenting visit outcomes or ensuring proper handovers, showing that you can keep track of important information is crucial.
✨Prepare for Travel Questions
As the role involves national travel and staying away from home, be ready to discuss your flexibility and comfort with this aspect. Share any relevant experiences you have with travel for work, and express your enthusiasm for the opportunity to explore different locations while representing the company.
