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- Tasks: Deliver important documents to commercial properties and ensure professional interactions.
- Company: Dynamic organisation with excellent career growth opportunities.
- Benefits: Competitive salary, company car, fuel card, hotel and food allowance.
- Why this job: Join a growing team and make a real impact in the field.
- Qualifications: Strong communication skills and a full UK driving licence required.
- Other info: Work nationwide with flexible hours and travel up to three nights a week.
The predicted salary is between 28000 - 42000 £ per year.
Field Resolutions Agent – Home Based – Nationwide Travel £35,000 rising to £37,500 per year Company car Fuel card Hotel & Food allowance 40 hour week across 4.5 days Excellent career prospects Growing organisation We are seeking a professional and reliable Field Visiting Agent to represent our company on-site at commercial properties. The primary responsibility of this role is to hand-deliver formal documents such as Letters Before Action and Letters of Intent to commercial properties which Utility Collections have been instructed by our clients to assist in recovering and/or resolving outstanding debt. This role is critical in supporting the process and legal escalation processes by ensuring timely, traceable delivery and professional interaction at the point of contact. The role will include working nationally and staying away for up to three nights a week. Key Responsibilities: Visit commercial sites to deliver formal literature relating to overdue energy accounts. Ensure proper and professional handover of documentation, confirming receipt where appropriate. Record visit details, photos, time, location, and delivery outcomes. Communicate respectfully with on-site personnel and represent the company in a professional manner, if applicable. Identify and report any relevant on-site information (e.g. vacant premises, signage, company trading names, landlord or neighbouring businesses). Collaborate with the internal department to coordinate visits. Maintain a high level of confidentiality and integrity while handling sensitive client information. Skills: Strong interpersonal and communication skills. Professionalism when dealing with clients face-to-face. Ability to remain calm in potentially tense or emotionally charged situations. Basic understanding of debt recovery processes and legal correspondence (preferred). Good attention to detail and record-keeping skills. Self-motivated and able to manage time and travel efficiently. Comfortable using mobile or devices for route planning and reporting. Work Experience: Previous experience in a field-based role is desirable but not essential. Understanding in Energy Industry, Debt Recovery, Disconnections or legal process is an advantage. Full UK driving licence required. Clean DBS check. If you\’ve worked in any similar roles such as the following, please apply, we\’d love to hear from you… Field Outreach Agent, Field Services Coordinator, Field Support Specialist, Client Engagement Field Officer, On-Site Client Liaison, Regional Field Agent, Field Operations Associate, Mobile Client Representative, Field Interaction Officer, Customer Relations Field Advisor, Work from Home Advisor, Fully Remote Support Worker
Field Resolutions Agent employer: Utility Collections Ltd
Contact Detail:
Utility Collections Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Resolutions Agent
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or recruiters, be ready to explain why you're the perfect fit for the Field Resolutions Agent role. Keep it concise and highlight your relevant skills.
✨Tip Number 3
Stay organised! Keep track of your applications, interviews, and follow-ups. This will help you stay on top of your game and show potential employers that you're serious about landing the job.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance of standing out in the crowd.
We think you need these skills to ace Field Resolutions Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Field Resolutions Agent role. Highlight any relevant field-based experience or customer interaction roles you've had, as this will show us you're a great fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re interested in the role and how your background makes you the perfect candidate. Don’t forget to mention your understanding of debt recovery processes if you have it!
Show Off Your Communication Skills: Since this role involves a lot of face-to-face interaction, make sure your application showcases your strong interpersonal skills. We want to see examples of how you've effectively communicated in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Utility Collections Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Field Resolutions Agent. Familiarise yourself with the key tasks like delivering formal documents and maintaining professionalism on-site. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves face-to-face interactions, be prepared to demonstrate your strong interpersonal skills. Think of examples from your past experiences where you successfully communicated in tense situations or resolved conflicts. This will highlight your ability to remain calm and professional under pressure.
✨Highlight Your Attention to Detail
The job requires meticulous record-keeping and attention to detail. Bring up specific instances where your attention to detail made a difference in your previous roles. Whether it’s documenting visit outcomes or ensuring accurate delivery of sensitive information, showing that you can handle these tasks is crucial.
✨Prepare for Travel Questions
As the role involves national travel and staying away from home, be ready to discuss your flexibility and time management skills. Share how you plan your trips and manage your time effectively. This will reassure the interviewer that you’re self-motivated and can handle the travel demands of the job.
