At a Glance
- Tasks: Deliver important documents to commercial properties and ensure professional interactions.
- Company: Join a growing organisation with a focus on career development.
- Benefits: Earn £35,000-£37,500, plus a company car, fuel card, and allowances.
- Other info: Enjoy flexible hours with excellent career prospects in a dynamic environment.
- Why this job: Make a real impact while travelling and working independently across the UK.
- Qualifications: Strong communication skills and a full UK driving licence required.
The predicted salary is between 26348 - 32204 £ per year.
A professional and reliable Field Visiting Agent is sought to represent our company on-site at commercial properties. The primary responsibility of this role is to hand-deliver formal documents such as Letters Before Action and Letters of Intent to commercial properties which Utility Collections have been instructed by our clients to assist in recovering and/or resolving outstanding debt. This role is critical in supporting the process and legal escalation processes by ensuring timely, traceable delivery and professional interaction at the point of contact.
The role will include working nationally and staying away for up to three nights a week.
Key Responsibilities:
- Visit commercial sites to deliver formal literature relating to overdue energy accounts.
- Ensure proper and professional handover of documentation, confirming receipt where appropriate.
- Record visit details, photos, time, location, and delivery outcomes.
- Communicate respectfully with on-site personnel and represent the company in a professional manner, if applicable.
- Identify and report any relevant on-site information (e.g. vacant premises, signage, company trading names, landlord or neighbouring businesses).
- Collaborate with the internal department to coordinate visits.
- Maintain a high level of confidentiality and integrity while handling sensitive client information.
Skills:
- Strong interpersonal and communication skills.
- Professionalism when dealing with clients face-to-face.
- Ability to remain calm in potentially tense or emotionally charged situations.
- Basic understanding of debt recovery processes and legal correspondence (preferred).
- Good attention to detail and record-keeping skills.
- Self-motivated and able to manage time and travel efficiently.
- Comfortable using mobile or devices for route planning and reporting.
Work Experience:
- Previous experience in a field-based role is desirable but not essential.
- Understanding in Energy Industry, Debt Recovery, Disconnections or legal process is an advantage.
- Full UK driving licence required.
- Clean DBS check.
If you’ve worked in any similar roles such as Field Outreach Agent, Field Services Coordinator, Field Support Specialist, Client Engagement Field Officer, On-Site Client Liaison, Regional Field Agent, Field Operations Associate, Mobile Client Representative, Field Interaction Officer, Customer Relations Field Advisor, Work from Home Advisor, or Fully Remote Support Worker, please apply; we’d love to hear from you.
Field Resolutions Agent in Birmingham employer: Utility Collections Ltd
As a Retentions and Renewal Executive at our Poulton Le Fylde office, you'll join a dynamic team that values collaboration and innovation in the commercial energy sector. We offer competitive salaries with significant commission opportunities, a supportive work culture that prioritises employee development, and a clear path for career advancement, making us an excellent employer for those seeking meaningful and rewarding employment.
