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- Tasks: As a Field Resolutions Agent, you'll visit commercial properties and deliver essential documents.
- Company: Join a growing organisation that values professionalism and reliability.
- Benefits: Enjoy a competitive salary, company car, fuel card, and hotel/food allowances.
- Why this job: This role offers excellent career prospects and a chance to make a real impact.
- Qualifications: We're looking for reliable individuals with a professional attitude and strong communication skills.
- Other info: Work from home with nationwide travel, enjoying a 40-hour week across 4.5 days.
The predicted salary is between 28000 - 42000 £ per year.
Field Resolutions Agent – Home Based – Nationwide Travel £35,000 rising to £37,500 per year Company car Fuel card Hotel & Food allowance 40 hour week across 4.5 days Excellent career prospects Growing organisation We are seeking a professional and reliable Field Visiting Agent to represent our company on-site at commercial properties. The primary responsibility of this role is to hand-deliver formal documents such as Letters Before Action and Letters of Intent to commercial properties which Utility Collections have been instructed by our clients to assist in recovering and/or resolving outstanding debt. This role is critical in supporting the process and legal escalation processes by ensuring timely, traceable delivery and professional interaction at the point of contact. The role will include working nationally and staying away for up to three nights a week. Key Responsibilities: Visit commercial sites to deliver formal literature relating to overdue energy accounts. Ensure proper and professional handover of documentation, confirming receipt where appropriate. Record visit details, photos, time, location, and delivery outcomes. Communicate respectfully with on-site personnel and represent the company in a professional manner, if applicable. Identify and report any relevant on-site information (e.g. vacant premises, signage, company trading names, landlord or neighbouring businesses). Collaborate with the internal department to coordinate visits. Maintain a high level of confidentiality and integrity while handling sensitive client information. Skills: Strong interpersonal and communication skills. Professionalism when dealing with clients face-to-face. Ability to remain calm in potentially tense or emotionally charged situations. Basic understanding of debt recovery processes and legal correspondence (preferred). Good attention to detail and record-keeping skills. Self-motivated and able to manage time and travel efficiently. Comfortable using mobile or devices for route planning and reporting. Work Experience: Previous experience in a field-based role is desirable but not essential. Understanding in Energy Industry, Debt Recovery, Disconnections or legal process is an advantage. Full UK driving licence required. Clean DBS check. If you\’ve worked in any similar roles such as the following, please apply, we\’d love to hear from you… Field Outreach Agent, Field Services Coordinator, Field Support Specialist, Client Engagement Field Officer, On-Site Client Liaison, Regional Field Agent, Field Operations Associate, Mobile Client Representative, Field Interaction Officer, Customer Relations Field Advisor, Work from Home Advisor, Fully Remote Support Worker
Field Resolutions Agent employer: Utility Collections Ltd
Contact Detail:
Utility Collections Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Resolutions Agent
✨Tip Number 1
Research the company thoroughly before your interview. Understand their values, mission, and the specific services they offer. This will help you tailor your responses and demonstrate your genuine interest in the role.
✨Tip Number 2
Prepare to discuss your experience with customer service and conflict resolution. As a Field Resolutions Agent, you'll need to handle various situations on-site, so showcasing your problem-solving skills will be crucial.
✨Tip Number 3
Practice your communication skills, as this role requires you to interact with clients and stakeholders effectively. Being able to convey information clearly and professionally will set you apart from other candidates.
✨Tip Number 4
Familiarise yourself with the logistics of travelling for work. Since this position involves nationwide travel, being prepared to discuss your flexibility and how you manage travel arrangements can give you an edge.
We think you need these skills to ace Field Resolutions Agent
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Field Resolutions Agent. Tailor your application to highlight relevant experience and skills that match the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your professional experience, particularly in roles involving customer service or fieldwork. Use bullet points for clarity and focus on achievements that demonstrate your reliability and professionalism.
Write a Compelling Cover Letter: Your cover letter should express your enthusiasm for the position and the company. Mention specific reasons why you want to work as a Field Resolutions Agent and how your background makes you a suitable candidate.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Utility Collections Ltd
✨Research the Company
Before your interview, take some time to learn about the company’s values, mission, and recent developments. This will not only help you understand their culture but also allow you to tailor your answers to align with what they are looking for in a Field Resolutions Agent.
✨Prepare for Scenario Questions
As a Field Resolutions Agent, you'll likely face scenario-based questions during the interview. Think of examples from your past experiences where you successfully resolved issues or handled difficult situations, as this will demonstrate your problem-solving skills.
✨Dress Professionally
Even though the role involves fieldwork, it’s important to present yourself professionally during the interview. Dressing smartly shows that you take the opportunity seriously and respect the interviewers’ time.
✨Ask Insightful Questions
At the end of the interview, be prepared to ask questions that show your interest in the role and the company. Inquire about the team dynamics, training opportunities, or what success looks like in the position of a Field Resolutions Agent.
