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For Companies At a Glance
- Tasks: Engage with commercial customers to manage outstanding balances and negotiate solutions.
- Company: Join a dynamic scale-up in the energy sector making a real difference.
- Benefits: Enjoy a competitive salary, uncapped commission, and full training in a supportive team.
- Why this job: Make an impact while developing your communication skills in a professional environment.
- Qualifications: Confident communicator; experience in credit control or utilities is a plus but not essential.
- Other info: Office-based role with a focus on empathy and customer care.
The predicted salary is between 25000 - 27000 £ per year.
Credit Control Agent in Poulton-le-Fylde, FY6 8JX – Office Based
£25,000 to £27,000 + Commission
On Target Earnings: £40,000+
What's in it for you?
- Competitive basic salary with uncapped commission
- Realistic OTE of £40,000+
- Full training and ongoing development
- Join a growing, dynamic, and supportive team
- Be part of a scale-up business making a real difference in the energy sector
- Office-based role in a professional and approachable working environment
This role would suit someone who is:
- A confident communicator with strong telephone skills
- Resilient and able to remain calm under pressure
- Naturally empathetic and able to adapt to different customer needs
- Organised with great attention to detail
- Motivated and capable of managing their own workload
- A team player who can follow structured processes
- Tech-comfortable – especially with Microsoft Office and CRM systems
Skills and Experience (Preferred but not essential):
- Experience in credit control or debt resolution
- Background in the utilities or energy industry
What You'll Be Doing:
As a Credit Control Agent, you'll be the key point of contact between energy suppliers and their commercial customers. This isn't a one-size-fits-all collections role – it's about understanding each business's unique situation, taking steps to help prevent future debt, and finding the right solution.
The role of Credit Control Agent:
- Proactively contact commercial customers with outstanding balances
- Negotiate payment or alternative commercial resolutions
- Investigate and resolve customer account queries
- Act as an intermediary between energy clients and their customers
- Agree and manage payment plans through to completion
- Recognise vulnerable customers and tailor your approach appropriately
- Identify non-compliant customers and escalate where necessary
- Maintain and manage your own portfolio of customer accounts
- Achieve individual and team KPIs set by both management and clients
Want to join a growing business where your communication skills and emotional intelligence are just as important as your ability to close a deal? Apply now – and start making a real impact.
Credit Control Agent in Poulton-Le-Fylde employer: Utility Collections Ltd
Contact Detail:
Utility Collections Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Control Agent in Poulton-Le-Fylde
✨Tip Number 1
Familiarise yourself with the energy sector and current trends. Understanding the challenges faced by businesses in this industry will help you engage more effectively with potential employers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role requires strong telephone skills, consider role-playing scenarios with friends or family to build your confidence and refine your approach to handling customer queries.
✨Tip Number 3
Showcase your organisational skills by preparing a mock portfolio of customer accounts. This can include hypothetical scenarios where you manage payment plans or resolve disputes, demonstrating your ability to handle real-life situations effectively.
✨Tip Number 4
Network with professionals in the credit control and energy sectors. Attend industry events or join online forums to connect with others in the field, which can provide valuable insights and potentially lead to job referrals.
We think you need these skills to ace Credit Control Agent in Poulton-Le-Fylde
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in credit control or customer service. Emphasise your communication skills and any experience you have in the energy sector.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific skills like resilience, empathy, and organisation, and provide examples of how you've demonstrated these in past roles.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as strong telephone skills, attention to detail, and the ability to manage your own workload. Use bullet points for clarity.
Show Enthusiasm for the Role: Express your genuine interest in the position and the company. Mention why you want to work in the energy sector and how you can contribute to their mission of making a real difference.
How to prepare for a job interview at Utility Collections Ltd
✨Showcase Your Communication Skills
As a Credit Control Agent, strong communication is key. Be prepared to demonstrate your telephone skills and how you can adapt your communication style to different customer needs during the interview.
✨Demonstrate Resilience
This role requires someone who can remain calm under pressure. Share examples from your past experiences where you've successfully managed challenging situations or difficult conversations with customers.
✨Highlight Your Organisational Skills
Being organised is crucial for managing your own workload and customer accounts. Discuss how you prioritise tasks and maintain attention to detail in your previous roles.
✨Familiarise Yourself with the Energy Sector
While experience in the utilities or energy industry is preferred but not essential, showing that you have researched the sector can set you apart. Be ready to discuss current trends or challenges in the energy market.
