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- Tasks: As an Account Manager, you'll connect with commercial customers to resolve outstanding balances and negotiate solutions.
- Company: Join a dynamic scale-up in the energy sector making a real difference.
- Benefits: Enjoy a competitive salary, uncapped commission, 24 days leave, and an early finish on Fridays.
- Why this job: This role values your communication skills and empathy while offering growth in a supportive team environment.
- Qualifications: Confident communicators with strong phone skills and a knack for organisation will thrive here.
- Other info: Full training provided; experience in credit control or the energy industry is a plus but not essential.
The predicted salary is between 25000 - 27000 £ per year.
2 days ago Be among the first 25 applicants
- Working hours Mon to Friday 8:45 – 4:45 with an hour early finish on a Friday
- 24 days annual leave + Bank holidays
- Closed between Christmas and New Year
Account Manager – Poulton-le-Fylde, FY6 8JX (office based)
- £25,000 to £27,000 + Commission
- On Target Earnings: £40,000+
- Working hours Mon to Friday 8:45 – 4:45 with an hour early finish on a Friday
- 24 days annual leave + Bank holidays
- Closed between Christmas and New Year
What\’s in it for you?
- Competitive basic salary with uncapped commission
- Realistic OTE of £40,000+
- Full training and ongoing development
- Join a growing, dynamic, and supportive team
- Be part of a scale-up business making a real difference in the energy sector
- Office-based role in a professional and approachable working environment
This Role Would Suit Someone Who Is
- A confident communicator with strong telephone skills
- Resilient and able to remain calm under pressure
- Naturally empathetic and able to adapt to different customer needs
- Organised with great attention to detail
- Motivated and capable of managing their own workload
- A team player who can follow structured processes
- Tech-comfortable – especially with Microsoft Office and CRM systems
- Skills and Experience (Preferred but not essential):
- Experience in credit control or debt resolution
- Background in the utilities or energy industry
What You\’ll Be Doing
As an Account Manager, you\’ll be the key point of contact between energy suppliers and their commercial customers that have fallen into arrears. This role involves understanding each business\’s unique situation and finding appropriate solutions.
The Role Of Account Manager
- Proactively contact commercial customers with outstanding balances
- Negotiate payment or alternative commercial resolutions
- Investigate and resolve customer account queries
- Act as an intermediary between energy clients and their customers
- Agree and manage payment plans through to completion
- Recognise vulnerable customers and tailor your approach accordingly
- Identify non-compliant customers and escalate where necessary
- Take meter readings and prompt Smart meter installations to promote accurate billing
- Maintain and manage your own portfolio of customer accounts
- Achieve individual and team KPIs set by management and clients
Want to join a growing business where your communication skills and emotional intelligence are as important as your ability to close a deal?
Apply now – and start making a real impact.
Additional Details
- Seniority level: Entry level
- Employment type: Full-time
- Job function: Marketing Services
Referrals increase your chances of interviewing at Utility Collections by 2x.
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Account Manager employer: Utility Collections Ltd
Contact Detail:
Utility Collections Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the energy sector and its challenges. Understanding the nuances of energy supply and customer needs will help you stand out during interviews, as you'll be able to demonstrate your knowledge and passion for the industry.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role requires strong telephone skills, consider role-playing scenarios with a friend or family member to build your confidence in handling various customer situations.
✨Tip Number 3
Showcase your organisational skills by preparing a mock portfolio of customer accounts. This can include hypothetical scenarios where you manage payment plans or resolve queries, demonstrating your ability to handle the responsibilities of the role effectively.
✨Tip Number 4
Network with professionals in the utilities or energy industry. Attend local events or join online forums to connect with others in the field. This can provide valuable insights and potentially lead to referrals that could enhance your application.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Account Manager role. Emphasise your communication skills, resilience, and any experience in customer service or the energy sector.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying. Mention specific reasons why you want to work as an Account Manager and how your background makes you a suitable candidate for this position.
Highlight Relevant Skills: In your application, focus on skills mentioned in the job description, such as negotiation, organisation, and empathy. Provide examples of how you've demonstrated these skills in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for the Account Manager role.
How to prepare for a job interview at Utility Collections Ltd
✨Showcase Your Communication Skills
As an Account Manager, strong communication is key. Be prepared to demonstrate your ability to articulate ideas clearly and listen actively. Practice common interview questions and consider how you can convey your thoughts effectively.
✨Demonstrate Empathy and Resilience
This role requires a natural empathy towards customers, especially those in difficult situations. Prepare examples from your past experiences where you've successfully navigated challenging conversations or resolved conflicts.
✨Highlight Organisational Skills
Being organised is crucial for managing your own workload and customer accounts. Bring up specific instances where your attention to detail has led to successful outcomes, whether in previous jobs or during your studies.
✨Familiarise Yourself with the Energy Sector
While experience in the energy industry is preferred but not essential, showing that you have researched the sector can set you apart. Understand current trends and challenges in the energy market to discuss intelligently during your interview.
