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- Tasks: As an Account Manager, you'll connect with commercial customers to resolve outstanding balances and negotiate solutions.
- Company: Join a dynamic scale-up in the energy sector making a real difference.
- Benefits: Enjoy a competitive salary, uncapped commission, 24 days annual leave, and a supportive team environment.
- Why this job: This role offers personal growth, impactful work, and a chance to develop your communication skills.
- Qualifications: Confident communicators with strong phone skills and a knack for organisation will thrive here.
- Other info: Office-based role with an early finish on Fridays and closed during Christmas.
The predicted salary is between 25000 - 27000 £ per year.
Poulton-le-Fylde, FY6 8JX (office based)
£25,000 to £27,000 + Commission
On Target Earnings: £40,000+
Working hours: Mon to Friday 8:45 – 4:45 with an hour early finish on a Friday
24 days annual leave + Bank holidays
Closed between Christmas and New Year
What’s in it for you?
- Competitive basic salary with uncapped commission
- Realistic OTE of £40,000+
- Full training and ongoing development
- Join a growing, dynamic, and supportive team
- Be part of a scale-up business making a real difference in the energy sector
- Office-based role in a professional and approachable working environment
This role would suit someone who is:
- A confident communicator with strong telephone skills
- Resilient and able to remain calm under pressure
- Naturally empathetic and able to adapt to different customer needs
- Organised with great attention to detail
- Motivated and capable of managing their own workload
- A team player who can follow structured processes
- Tech-comfortable – especially with Microsoft Office and CRM systems
Skills and Experience (Preferred but not essential):
- Experience in credit control or debt resolution
- Background in the utilities or energy industry
What You’ll Be Doing:
As an Account Manager, you’ll be the key point of contact between energy suppliers and their commercial customers that have fallen into arrears. This role is about understanding each business's unique situation and finding the right solution.
The role of Account Manager:
- Proactively contact commercial customers with outstanding balances
- Negotiate payment or alternative commercial resolutions
- Investigate and resolve customer account queries
- Act as an intermediary between energy clients and their customers
- Agree and manage payment plans through to completion
- Recognise vulnerable customers and tailor your approach appropriately
- Identify non-compliant customers and escalate where necessary
- Taking meter reads and prompting Smart meter installations to help promote accurate billing
- Maintain and manage your own portfolio of customer accounts
- Achieve individual and team KPIs set by both management and clients
Want to join a growing business where your communication skills and emotional intelligence are just as important as your ability to close a deal? Apply now – and start making a real impact.
Account Manager employer: Utility Collections Ltd
Contact Detail:
Utility Collections Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the energy sector and current trends. Understanding the challenges and opportunities in this industry will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since the role requires strong telephone skills, consider role-playing scenarios with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Showcase your organisational skills by preparing a mock portfolio of customer accounts. This could include hypothetical customer situations and how you would manage them, highlighting your attention to detail and ability to follow structured processes.
✨Tip Number 4
Research common customer queries and resolutions in the energy sector. Being able to discuss these during your interview will demonstrate your proactive approach and readiness to tackle the challenges of the Account Manager role.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Account Manager role. Emphasise your communication skills, resilience, and any experience in customer service or the energy sector.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific examples of how your skills can contribute to managing customer accounts and resolving issues effectively.
Highlight Relevant Experience: If you have experience in credit control, debt resolution, or the utilities industry, make sure to include this in your application. Even if it's not essential, it can set you apart from other candidates.
Showcase Your Soft Skills: Since the role requires strong communication and empathy, provide examples in your application that demonstrate these qualities. Discuss situations where you've successfully managed customer relationships or resolved conflicts.
How to prepare for a job interview at Utility Collections Ltd
✨Showcase Your Communication Skills
As an Account Manager, strong communication is key. Be prepared to demonstrate your ability to articulate ideas clearly and listen actively. Use examples from past experiences where you successfully managed customer relationships or resolved conflicts.
✨Demonstrate Empathy and Resilience
This role requires a natural empathy towards customers, especially those in difficult situations. Share instances where you've shown understanding and adaptability in your approach. Also, highlight how you handle pressure and maintain composure during challenging conversations.
✨Highlight Your Organisational Skills
Being organised is crucial for managing multiple accounts effectively. Discuss your methods for keeping track of tasks and deadlines, and how you ensure attention to detail in your work. Mention any tools or systems you use to stay organised.
✨Familiarise Yourself with the Energy Sector
While experience in the energy industry is preferred but not essential, showing that you have researched the sector can set you apart. Be ready to discuss current trends in the energy market and how they might impact customer accounts, demonstrating your proactive approach.
